Trees were perfect. I ordered a Wolf River apple tree and there was a 'buy one get one free' deal going on. The website made sure to remind me that I could add an item for free which was very surprising. I ended up ordering two and they arrived in perfect condition which is impressive considering it traveled all the way to North Dakota. I would order from Nature Hills again.

INCOMPETENCE Scam! Sick, old, weak plants. You will not receive a refund for their sick plants as they will insist you pay for shipping their dead plants back. I have been through HELL with this company. Long story short, I have spent over 800 dollars for plants that never thrived, now I'm left with a small credit of 276.00 (after my bank stepped in and insisted they refunded me) to which I can't use because everything on their website is "OUT OF STOCK". When I asked Berry when we could expect to see their plants for the new year, he hung on me. I'm going to file another claim with my bank. It's the only way to get anything back from this scamming company. Also, I find it ridiculous how all the reviews on their website sound the same. Do yourself a favor and find a reputable company where you'll have a happy, pleasant shopping experience.

Butterfly Bushes I Purchased four Butterfly Bushes , All Did Not Live , Following All Instructions , I Called & Sent Pictures Within The Warranty Period as They Instructed ! No Resolution Was Made & Did Not Replace Any Of Them , To Me , This Is A Horrible Experience !

We ordered 2 Butterfly bushes about 6… We ordered 2 Butterfly bushes about 6 weeks ago to add to our landscaping and additional choices for our hummingbirds. Both arrived pruned & in excellent health. I followed the planting instructions and they have really grown and flowered. We are totally satisfied with our purchase and we'll be back next spring for more. I wanted to load a picture as they are doing so well but I don't have the option available. Thanks!!

Deplorable company Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies.