Don't stand behind their products Just want to warn ANY potential buyers they do not stand behind their product, Purchased two cherry trees that were dry roots, both died they refused to replace them. These were lovely planted, watered, and well taken care of it. They never launched, grew, or got established, just died from week one. They were completely un helpful in providing a replacement for a non viable product. Go Elsewhere. If two trees do not grow there is a problem.

Deplorable company Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies.

The worst and expensive! The worst and the the most expensive store to buy plants. Warranty is a gimmick to get you to buy another plant at high prices. The tree took over 3 months to ship & when it arrived it was half dead & ended up dying shortly after planting it. Customer service didn’t help at all, not only do they not cover or honor shipping on expensive plants - they raise it! Update: Hello Sales representative. First of all how unprofessional of you to use customer names assuming you only have one disappointed customer. Yes, you take money upfront, don’t ship product for 3-4 month & don’t bother to provide any updates when the trees ship, I had to reach out to you because it’s been so long after I paid I almost forgot that I had ordered a tree from yall. See, other companies do that, they care about their customers, they care about the health of their trees and they follow up. Yes, I didn’t buy the $9.99 tree insurance because I already paid over $100 on the tiny tree & they offered a complementary one year warranty. The insurance isn’t typically needed, if the carrier damages product they will cover the product, and with your company the “insurance” is another gimmick. Plus i don’t recall you offering it last year. Ok here’s the recap on their 50% “standard” (whatever that means) guarantee within one year of purchase. First of all, they made me do a scratch test with photos of the dead tree, understandable, which I provided, even though I included pictures with my original email to them. Of course waste of time once again, jumping through hoops to get me to spend more money. Just for your info - I am a gardener, we’ve planted many many trees, so I know how to care for trees & plants, NOT a newbie. When I asked about my options here is what they said (of course I got several “Your email is not deliverable.******** DO NOT REPLY ********” messages until someone finally responded) “Unfortunately, we aren't able to refund the 50% or match pricing” “It's not a credit but our standard warranty coverage of up to 50% of the original plant's value towards replacement. You purchased the tree for $109.19, so we would apply half of that value towards a plant of the same price or more. If you choose a lesser priced plant, you'd owe half the current value. For example, on a $60 plant, you'd owe $30 plus shipping.” In other words, I can only get up to $54.99 for a tree of equal or more expensive value or 50% off ONE single plant/tree that’s less than the original value. Don’t even ask me about shipping because it doesn’t make sense. How does a pack of barefoot strawberries cost to ship almost the same as a 4-5 ft tree? They quoted me approx $49.99 for the tree and approx 39.99 for the strawberries. Oh & Nature hills doesn’t have customer service reps, all their reps are sales people, assuming they have more than one. Sales people only care about making profit, no matter how awful the product they are selling is. They only thing nature hills is good at is bombarding you with emails about upcoming sales, on average 6 months emails a month, which are also a gimmick because they pose it like sales, however shipping is outrageous & all the deals have catch 22s! And lastly I figured it out, nature hills is a RESELLER, they are not an actual nursery that grow trees. They buy trees/plants from other nurseries and resell them, makes total sense now that my tree was shipped too many times & was way too stressed to survive. I guess I’m used to getting my trees at local nurseries because it’s nice to pick one you can physically see, but lindens aren’t common in my area. Nature hills wasn’t my first choice, Home Depot was, but the tree I ordered from them got lost in route & then it was out of stock (my money was 100% refunded with out any additional insurance or questions), so I had no choice but to get one from nature hells. By they way, I just got a new healthy little linden tree from online orchards for $29.99 with free shipping - triple the trunk size see pictures attached. NH please do not contact me, I feel bullied and fooled by you. You have wasted so much of my time, time is the most precious thing we have on this earth!

INCOMPETENCE Scam! Sick, old, weak plants. You will not receive a refund for their sick plants as they will insist you pay for shipping their dead plants back. I have been through HELL with this company. Long story short, I have spent over 800 dollars for plants that never thrived, now I'm left with a small credit of 276.00 (after my bank stepped in and insisted they refunded me) to which I can't use because everything on their website is "OUT OF STOCK". When I asked Berry when we could expect to see their plants for the new year, he hung on me. I'm going to file another claim with my bank. It's the only way to get anything back from this scamming company. Also, I find it ridiculous how all the reviews on their website sound the same. Do yourself a favor and find a reputable company where you'll have a happy, pleasant shopping experience.

Ordered 2 Trees, One died Immediately, and they only offered 50% back Ordered two of these, one died almost immediately. They told me it was "hibernating" and told me to see if it came back alive the following year. It sure didn't, and to replace it, they only offer partial money back, and offer more for shipping. Take your business elsewhere (most other places would replace the tree free-of-charge).