I ordered several fruit trees which… I ordered several fruit trees which included a Brooks, French Improve, Italian, and a Grenade. I received all trees in very good condition. I followed planting instructions by soaking and dipping each container before planting. My new fruit trees are doing great, producing new growth two weeks after planting. 5 stars!

Ordered 2 Trees, One died Immediately, and they only offered 50% back Ordered two of these, one died almost immediately. They told me it was "hibernating" and told me to see if it came back alive the following year. It sure didn't, and to replace it, they only offer partial money back, and offer more for shipping. Take your business elsewhere (most other places would replace the tree free-of-charge).

We ordered 2 Butterfly bushes about 6… We ordered 2 Butterfly bushes about 6 weeks ago to add to our landscaping and additional choices for our hummingbirds. Both arrived pruned & in excellent health. I followed the planting instructions and they have really grown and flowered. We are totally satisfied with our purchase and we'll be back next spring for more. I wanted to load a picture as they are doing so well but I don't have the option available. Thanks!!

Deplorable company Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies.

I called the company before ordering… I called the company before ordering and they were helpful in making me less nervous about ordering bare root. The plants I bought were so well packaged and BIG! Plus, so much easier to plant bare root - don’t be scared! I got Baileys Red Dogwood and Ninebark - great size and healthy. They flourished/grew this summer/fall despite being delivered dormant and me being a little nervous about their success. I plan to order more from this company next year. Great options for native plants and more!