deborah beardslee
GBI ordered day lillies I ordered day lillies. Each one arrived riddles with flying bugs. They sent replacements that are also full of bugs. They contend it’s just “gnats” but it looks exactly like something called dysaphis tulipae which is an aphid. They still refuse to issue a refund and recommend planting that crap.
MArk
GBService rep did not understand complaint I entered the code for free shipping on my order over $45. When I was billed $7.95 for shipping I called customer service. The rep asked me why I was calling 3 times (I answered 3 times, I wanted credit for my free shipping). The 4th time he asked I said I wanted to speak to a supervisor. He kept apologizing but would not transfer me to a supervisor. I hung up after telling him I would dispute the charges on my CC. He called me back to say he just credited me on the shipping. Very very poor customer service.
Susan
GBI tried to make this work I spent $51 on a variety box of chilled bulbs "suitable for indoor forcing". Only 2 of the bulbs bloomed; producing sickly looking spindly flowers, not healthy blooms. The rest never grew roots. After 5 emails to customer service: TulipWorld refuses to refund my credit card, instead offering to give me merchandise credit. Unfortunately, they only sell bulbs. After my experience, and after reading other reviews, the last thing I want is more of these bulbs.
Debbie Kling
GBThey sent the wrong bulbs and only 2 out of 6 were viable I ordered 2 packages of Topmix Salmon Dahlias #24210 @ $ 4.62each plus shipping (there were supposed to be 3 viable bulbs per package but they only had one each; the rest of what was in the package were totally dried up dead stuff. They were supposed to be “Salmon” color and instead they are bright yellow. I looked on their website to get a name of what they sent but did not find anything that matches what I got. I emailed them - got a generic automated response; I called their number and got an answering machine; I used their online “Chat” - no one came on the chat.
Kelly Blain
GBBEWARE! I would give them - stars if I could! I spent $60+ dollars for junk! They lied about shipping and there customer service was VERY rude! Well I finally got the bulbs and I was needless to say very disappointed! one bulb was very-very dead the rest I planted as directed and nothing is growing? So sad I suggest you stir clear of this company!