Service rep did not understand complaint I entered the code for free shipping on my order over $45. When I was billed $7.95 for shipping I called customer service. The rep asked me why I was calling 3 times (I answered 3 times, I wanted credit for my free shipping). The 4th time he asked I said I wanted to speak to a supervisor. He kept apologizing but would not transfer me to a supervisor. I hung up after telling him I would dispute the charges on my CC. He called me back to say he just credited me on the shipping. Very very poor customer service.

Still waiting for my order I ordered bulbs for Fall planting back in July. They were supposed to ship the Las week of September. I called to inquire about shipping information and was told they will ship the first 2 weeks of October. I didn't receive anything. Called again November 1st and they still have not shipped. I was told there is an issue with the USPS tracking number. When I asked if they could ahip with a different carrier I was told no because the shipping label has already been printed. So there's a problem with it and you can't ship my stuff but refuse to ship another method. $80 spent on bulbs I can't get.

Bulbs and perennials I order bulbs as well as 4 perennials. The daffs were good bulbs - all healthy, good size. Just got spring delivery of gladiola and liatris bulbs; they look good, but white liatris 10 pack was short a bulb, no big deal. The 4 perennials were tiny root stocks which arrived with 1" grown, two of which already had some brown and dying off growth. I put them right in the ground when they arrived, but only time will tell if they will do well. I'll probably buy bulbs from them again but for the money, size and quality, I'll source my perennials from local nurseries from now on.

I ordered day lillies I ordered day lillies. Each one arrived riddles with flying bugs. They sent replacements that are also full of bugs. They contend it’s just “gnats” but it looks exactly like something called dysaphis tulipae which is an aphid. They still refuse to issue a refund and recommend planting that crap.

Terrible company Terrible company: I only received half of my dahlia order; they are dry, damaged, tiny bulbs, not sure any of them will grow. Sent email few times asking about missing plants - no response... Disgraceful!