Received dead plants,refund not yet received.... Received 2 clearly dead,dried up blue globe thistle bare roots (no viable roots,dark and loose in bag),,,,,Notified company by email,was asked to send photos so they could "decide" how to proceed....have not heard back,called them and was told last weeks email were still being read...? In spite of 100% guarantee,cust serv.today said item was on sale,unlikely to receive full refund,may just be credit...After reading all the negative reviews from past customers,I do not want a credit,just full refund...these were dead when shipped,noone even checked the viability prior to shipping to me....will open case with Paypal for refund if not resolved in next 2 days....ALWAYS read reviews prior to ordering online!

Frilly Purple Tulip Blend Purchased several orders of the "Frilly Purple Tulip Blend" and what came up were just the dark purple tulips

I ordered day lillies I ordered day lillies. Each one arrived riddles with flying bugs. They sent replacements that are also full of bugs. They contend it’s just “gnats” but it looks exactly like something called dysaphis tulipae which is an aphid. They still refuse to issue a refund and recommend planting that crap.

Buyer Beware They wait until you’ve paid for the order then tell you shipping is delayed. Upon receiving the over $100 order - 11 of 25 bulbs were either “dust” or mush! After emails sending pictures 3 times they agreed there was a quality issue. I requested immediate replacement as all other items were planted and these 1- bulbs would complete the customer’s request design. They refused replacement and said they would credit back to the card instead. I thought I was dealing with the grower - believing now they are merely a clearing house. Calls - not returned - emails delayed - I will never use them again -

Service rep did not understand complaint I entered the code for free shipping on my order over $45. When I was billed $7.95 for shipping I called customer service. The rep asked me why I was calling 3 times (I answered 3 times, I wanted credit for my free shipping). The 4th time he asked I said I wanted to speak to a supervisor. He kept apologizing but would not transfer me to a supervisor. I hung up after telling him I would dispute the charges on my CC. He called me back to say he just credited me on the shipping. Very very poor customer service.