Ordered roses for valentines day Ordered roses for valentines day. Shipped 5 days ahead of valentines day from Ecuador to PA. Arrived at 9:25AM on valentines day dried out and with brown tips. Immediately cut and placed them in water with the packets they were shipped with. Gave them to my wife who was appreciative and said not to worry about it. I was upset by how they looked and assumed she was being nice. I found her that evening cutting them again and throwing out the worst off ones. Embarresed, I tried calling flower explosion, number went to voicemail. Left a voicemail. Sent an email as well as the voicemail cutoff part way through. Following day I get an email saying that the roses were delivered and that if there was a problem, it was because I needed to unpack them immediately, cut them, and put them in water with the packets. Well good news "support" team, that's what I did, here are some time stamped pictures I took at 9:34AM showing just that. Glad I work from home, so they don't have that excuse to use on me... To which they replied, those flowers look fine and reiterated that I needed to cut and put them in a vase with the packets (ignoring that I'd already told them that I did that). Fine. No more argument from me. You think wilted, brown tipped flowers look good? You want to try to blame the customer for a delay in unpacking when the product shipped for 4 days? Sure the 9 minutes from the moment it left my doorstep to when I put it in the vase is when the issue happened. Never again will I order from these guys. Never had a problem with any other online flower shop.

Horrible company Horrible company, shady practices, and abysmal customer service. Don't waste your time or money here. I still do not have the flowers I ordered, a week after the delivery date. This company refuses to refund me because of what they view is "implied", not actually stated in their terms of service.

I had high hopes for the company I had high hopes for the company. I usually order my flowers from the bouqs, but decided to try this company. Well that was a huge mistake. Most flower companies overnight the flowers so they arrive in excellent condition. This company shipped them 4 days earlier then the date I requested. Which means they have been in FedEx limbo for 4 days...no doubt they will not arrive in excellent condition. And have been trying to get on the website for two days to leave a review and get the number for customer service, but it for some strange reason it is no longer working. Please stay away from this company and if you want beautiful flowers order the from the bouqs.

very pleased! I was a little nervous about ordering our wedding flowers from an online site without many reviews but decided to give it a shot. We received our shipment on schedule and even received a follow up call to confirm they arrived. The flowers were beautiful and the cheapest deal I found anywhere. I was very pleased and would recommend flower explosion very highly!

Don’t do it Don’t do it! I ordered 20 dahlias, 9 days before delivery date, then received a call that the dahlias are not healthy and the only replacement was 36 white roses, which btw, cost $15 cheaper. Refused to refund the difference. Flowers have been in Tennessee for 5 days and are suppose to be delivered to Seattle today. No refund. Told to review the terms and agreement which allows them to do this. they take zero responsibility for delayed or dead flowers. Stay away. This is a scam