Excellent in every way! I'm more than pleased with this online fabric store. They responded to my request to ship USPS instead of FedEx, which I found very reassuring. I think most companies would read the message, ship USPS (f they remembered!), but not respond to the buyer. It was nice to know there's someone on the other end. As for the fabric, it was perfect with no defects and just what I wanted! I'll definitely be ordering again from this company!

Personalized service, great quality products, definitely recommend! Not only was my order delivered with a hand-written thank-you note, but when I needed to order more on short notice, I called and was greeted with a live person and great customer service even on a Sunday! Very rare these days to get exactly what I wanted with excellent support. I would recommend The Fabric Co. to everyone.

customer service, perfection I would definitely recommend this site even though I only ordered sample for a repair job (this style was discontinued everywhere else). they sent me one large piece to make my job easier, they also called me to be sure they got the order right. amazing in this day and age when you have a hard time getting what you paid for...

Amazing service, easy return! I initially ordered a red wall paper from the on-line store and upon delivery noticed that it was a little too orange for our purposes. I called the phone number listed and was connected directly to Jim. I described to Jim what I was looking for, and he looked up my order so he could see what I didn't want...and walked the warehouse floor to find three options for me with a better color. He even made the effort to find me a "close-out" paper so I saved money. The return of the original paper was a piece of cake, and Jim called me the next day with new options and reasonable shipping choices--got my kitchen renovation right back on track! I can't believe the customer service--I felt like a movie star with a personal interior decorator! Thanks Jim!

Sample Order Process I am always pleased when interacting with The Fabric Company. Order placement on line is easy and the products are delivered promptly. I papered two walls of a very large bathroom last summer and made the paper selection after sample review. I spoke with your staff about the amount of paper needed and about questions regarding sample types. I am now beginning the process for my master bedroom and anticipate good quality at a reasonable price. Thank you to to your staff for efficiency and assistance as needed.