Poor communication from both the sales… Poor communication from both the sales person as well as from the scheduling manager. 100 percent payment was charged on my credit card up front, rather than a deposit. After payment was taken, the service disappeared. I've purchased from Carpet One by Henry 4 times over the past 29 years and hate to see the service slide to where they currently are.

Carpet One By Henry is now my flooring… Carpet One By Henry is now my flooring one-stop shop. Kelly has assisted me on two different occasions. The service at the showroom and at my home were very beneficial visits. The service men who installed flooring were neat, efficient and very knowledgeable of their job. I would definitely recommend Carpet One By Henry to anyone thinking about new floor covering. Linda K. Lane Linda Lane Realty, LLC

The end result looks great but the … The end result looks great but the stair runner was initially bound with the wrong binding color, which was taken care of quickly. Also some confusion over the pricing initially.

We are very pleased with our new tile … We are very pleased with our new tile floor. No home improvement is without some complication and stress, but the company was responsive to our requests and everyone was pleasant to deal with and professional. They came when they said they would and helped us have kitchen access as much as possible throughout the job. We will recommend them in the future.

100% Remote and Online Transaction Our experience and transactions were 100% remote. I worked with my local Chesapeake, VA franchise and then reached out to the Greensboro location. They understood I had a quick turnaround to replace upstairs carpet in our new home. Tracey Childs made it happen! She measured within 24 hours and sent options to fit our budget including video, pix, and product details. Her knowledge of inventory and shipping were spot on! Installers prompt and courteous.