Poor communication from both the sales… Poor communication from both the sales person as well as from the scheduling manager. 100 percent payment was charged on my credit card up front, rather than a deposit. After payment was taken, the service disappeared. I've purchased from Carpet One by Henry 4 times over the past 29 years and hate to see the service slide to where they currently are.

The new carpet looks great and was… The new carpet looks great and was installed well. The installers cleaned up in the bedroom and closet where they put down the new carpet. However, they did not bother to vacuum the stairs or entryway to our house, leaving quite a mess of carpet fibers and debris leftover from the installation. Had they vacuumed that area I would have given 5 stars. The staff in the store were very helpful in helping us pick out the right carpet for our needs and budget. We had to wait quite a while to install due to other renovations we were doing, and Carpet One was accommodating in allowing us to hold off on installation while they kept the ordered carpet for us. Overall a pleasant carpet buying experience.

We were extremely pleased doing… We were extremely pleased doing business with carpets by Henry. First of all, they had far more choices than their competitors. Our biggest challenge was they had so many patterns that we liked as opposed to trying to figure out what would be acceptable. Installation was very professional and did a great job. We would definitely use carpets by Henry again.

Not awesome but not terrible either If I could add 1/2 a star, it would be 3 1/2, I just had to take time twice in a week to schedule, was promised it would be looked into and never heard back. The window to show up was 8-10 and it was 10:30 when they arrived. There was dust trails in the hall and in the adjacent bathroom that I had to sweep and wipe down upon returning home. The transition piece was left short and I am cutting my feet on nails that are exposed because of that.

Excellent experience with Carpet One by… Excellent experience with Carpet One by Henry. I needed vinyl flooring for my bathroom. Lots to choose from and prices were reasonable, even with installation. Travis, my sales associate was very helpful with the whole process. The guys who did the installation were also wonderful. They were friendly, worked hard, and did an excellent job. They cleaned everything up afterward. I highly recommend them.