If only everything went this well! They did an excellent job. They were prompt and responsive. I only selected them after I thoroughly researched all choices in Greensboro and they were the people with the best choices, prices, etc. Everything they did was done well. I had superb customer service from Tracey, Kevin, Theresa and the flawless installation team. I had both carpet and hard flooring put down. I would absolutely recommend them for perfect results, no headaches, and thorough dependability.

We were extremely pleased doing… We were extremely pleased doing business with carpets by Henry. First of all, they had far more choices than their competitors. Our biggest challenge was they had so many patterns that we liked as opposed to trying to figure out what would be acceptable. Installation was very professional and did a great job. We would definitely use carpets by Henry again.

The new carpet looks great and was… The new carpet looks great and was installed well. The installers cleaned up in the bedroom and closet where they put down the new carpet. However, they did not bother to vacuum the stairs or entryway to our house, leaving quite a mess of carpet fibers and debris leftover from the installation. Had they vacuumed that area I would have given 5 stars. The staff in the store were very helpful in helping us pick out the right carpet for our needs and budget. We had to wait quite a while to install due to other renovations we were doing, and Carpet One was accommodating in allowing us to hold off on installation while they kept the ordered carpet for us. Overall a pleasant carpet buying experience.

Not awesome but not terrible either If I could add 1/2 a star, it would be 3 1/2, I just had to take time twice in a week to schedule, was promised it would be looked into and never heard back. The window to show up was 8-10 and it was 10:30 when they arrived. There was dust trails in the hall and in the adjacent bathroom that I had to sweep and wipe down upon returning home. The transition piece was left short and I am cutting my feet on nails that are exposed because of that.

100% Remote and Online Transaction Our experience and transactions were 100% remote. I worked with my local Chesapeake, VA franchise and then reached out to the Greensboro location. They understood I had a quick turnaround to replace upstairs carpet in our new home. Tracey Childs made it happen! She measured within 24 hours and sent options to fit our budget including video, pix, and product details. Her knowledge of inventory and shipping were spot on! Installers prompt and courteous.