Not awesome but not terrible either If I could add 1/2 a star, it would be 3 1/2, I just had to take time twice in a week to schedule, was promised it would be looked into and never heard back. The window to show up was 8-10 and it was 10:30 when they arrived. There was dust trails in the hall and in the adjacent bathroom that I had to sweep and wipe down upon returning home. The transition piece was left short and I am cutting my feet on nails that are exposed because of that.

Poor communication from both the sales… Poor communication from both the sales person as well as from the scheduling manager. 100 percent payment was charged on my credit card up front, rather than a deposit. After payment was taken, the service disappeared. I've purchased from Carpet One by Henry 4 times over the past 29 years and hate to see the service slide to where they currently are.

We were extremely pleased doing… We were extremely pleased doing business with carpets by Henry. First of all, they had far more choices than their competitors. Our biggest challenge was they had so many patterns that we liked as opposed to trying to figure out what would be acceptable. Installation was very professional and did a great job. We would definitely use carpets by Henry again.

The end result looks great but the … The end result looks great but the stair runner was initially bound with the wrong binding color, which was taken care of quickly. Also some confusion over the pricing initially.

Thanks Carpet One for making our … Thanks Carpet One for making our carpeting choice so easy! I'm useless at choosing colors, but the young lady who came out to take our order picked out just the right color in a heartbeat. Also the man who came out to measure the space said he had been working at measuring various building materials all his life, and I think he must surely be an expert. He took the measurements for our piece of carpet (not exactly square at all) and when it arrived all we had to do was lay it down, and it fit perfectly! And it looks gorgeous! Great service, on-time delivery and a reasonable price. Definitely recommend!