Worst experience of my life My husband and I ordered a couch from here in January, it "shipped" and is STILL sitting in the same warehouse for almost 3 weeks!!!! We contact them daily and every day it's a new excuse with them. I'm pregnant and we don't have a couch to sit on!! My back hurts because i have to sit on our bed!! This is f**king ridiculous!!!!!

Read before ordering I waited 3 weeks for a couch and love seat. The love seat came with a caved in side and when emailing support I’ve for 1 response out of 4 emails on get money back or a new love seat. I will never order from here again. Customer service department… CUSTOMER SERVICE is the key word and they seem to have none. It’s been over a month since delivery and the original email.

Does anyone even work at this company… Does anyone even work at this company any longer???? Bought a sectional in Feb and the arm is very loose and the ottoman have boards that came apart inside. Bought it thru Arron's rental and paid it off immediately SO, since I don't owe money they can't have it serviced thru them. I have called this NON working number several times and emailed with NO response. So I am to assume, just as others stated in their reviews, we are ALL left with crap quality and NO support and stolen money in my eyes as you have sold defective materials and given a warranty that can't be honered. Guess BBB is the next stop or maybe, we all pull together for a class action lawsuit??? Anyone care to acknowledge my concerns now???

Don’t expect them to return your calls! We ordered our furniture in January and it was delivered in a timely manner, when promised in about 3 weeks. The delivery, however, was far from “white glove”. The delivery guys were great, but honestly had no clue that they were supposed to unpack and assemble the furniture and throw away the boxes and wrapping. Apparently, the delivery company, subs out some of their delivery jobs, without making sure the company knows they are supposed to be doing “white glove delivery”. The furniture looked good except for a corner on the back of the sofa that the upholstery didn’t completely cover the corner. There were some minor things lose on a chair that my husband fixed but we called the day of delivery and noted on the delivery invoice, the damage to the back of the sofa! I have called twice since delivery in late January and promised that a manager would return my call…but we have never heard a word. I would love to order an ottoman to go with a chair I ordered, but wouldn’t dare, just because they don’t even have the decency to call me back. Very unprofessional. The furniture is hard, but should hold up good in a beach condo…shouldn’t ever sag anyway. I do not recommend this company. (The furniture was ordered in my husband’s name, Robert Parker. and was delivered to North Myrtle Beach, SC)

This is great company This is great company. We ordered a sleeper sofa from them but we had never ordered something as big as furniture online. Their team was very helpful and responsive. My wife "spoke" (on their chat on their site) multiple times before ordering and they were always responsive. But what surprised us was that even after it was delivered (for free, btw), we were still easily able to get a response from them on the chat. We don't like when you can't get customer service from a business AFTER you buy and Woodhaven did great on this. The sleeper sofa is great, too. I guess all sofabeds are like this but when you sit on it, it's firmer than it looked in online. It's soft and still very comfortable. We're happy with the quality for the price.