I bought a couch and loveseat in Feb… I bought a couch and loveseat in Feb 2022 and by October the couch wooden frame broke. The wood was pushed out the back through the fabric and dented the wall. The left arm is loose. The furniture is barely used as it’s in our back living room. I tried emailing several times with no response. Called but numbers are no good.

Does anyone even work at this company… Does anyone even work at this company any longer???? Bought a sectional in Feb and the arm is very loose and the ottoman have boards that came apart inside. Bought it thru Arron's rental and paid it off immediately SO, since I don't owe money they can't have it serviced thru them. I have called this NON working number several times and emailed with NO response. So I am to assume, just as others stated in their reviews, we are ALL left with crap quality and NO support and stolen money in my eyes as you have sold defective materials and given a warranty that can't be honered. Guess BBB is the next stop or maybe, we all pull together for a class action lawsuit??? Anyone care to acknowledge my concerns now???

Worst service ever! If there are no stars, that is what I would give them. I ordered the furniture in July, beginning of July. It has been a nightmare. At first delivery, they said they cannot move it in. For the second attempt, they did not show up at all, though, I received the call they will be there 2 days prior. The customer service - NONE. I have been trying to call and e-mail for weeks now. I am sending an e-mail almost everyday with no response. I paid for the product I never received, and they do not even bother to contact me. I do not even know if I am going to get my money back. The worst company I have ever dealt with. I wish I saw some of the reviews here earlier!

Read before ordering I waited 3 weeks for a couch and love seat. The love seat came with a caved in side and when emailing support I’ve for 1 response out of 4 emails on get money back or a new love seat. I will never order from here again. Customer service department… CUSTOMER SERVICE is the key word and they seem to have none. It’s been over a month since delivery and the original email.

Great couch, great service! We were searching for a sectional and Woodhaven came up through Google. They had the best prices for the couch we were looking for. We were hesitant to buy furniture from a new site without trying it in person but are glad we did! We chatted with the customer support team and they were super helpful, making sure that we could fit the couch in our basement and handling all our incessant questions about the fabric and colors. The couch looks better than it does online and the quality of the cushions far exceeded our expectations. I expect this couch to last for a long time. In addition the delivery was great. We have a third floor walkup that has tight corners and the support delivery men were able to navigate through all the turns and assemble the couch for us.