Read before ordering I waited 3 weeks for a couch and love seat. The love seat came with a caved in side and when emailing support I’ve for 1 response out of 4 emails on get money back or a new love seat. I will never order from here again. Customer service department… CUSTOMER SERVICE is the key word and they seem to have none. It’s been over a month since delivery and the original email.

Does anyone even work at this company… Does anyone even work at this company any longer???? Bought a sectional in Feb and the arm is very loose and the ottoman have boards that came apart inside. Bought it thru Arron's rental and paid it off immediately SO, since I don't owe money they can't have it serviced thru them. I have called this NON working number several times and emailed with NO response. So I am to assume, just as others stated in their reviews, we are ALL left with crap quality and NO support and stolen money in my eyes as you have sold defective materials and given a warranty that can't be honered. Guess BBB is the next stop or maybe, we all pull together for a class action lawsuit??? Anyone care to acknowledge my concerns now???

This company is terrible This company is terrible. There is no telephone number the one listed is not active. There is no one to talk to about an order. The email is also useless. I have emailed and the response is not related to the issue I inquired about. What is going on here just please get a phone system we can speak to someone in customer service. Amazon etc are bigger and they have good service and we can get someone to speak to to resolve issues.

Worst service ever! If there are no stars, that is what I would give them. I ordered the furniture in July, beginning of July. It has been a nightmare. At first delivery, they said they cannot move it in. For the second attempt, they did not show up at all, though, I received the call they will be there 2 days prior. The customer service - NONE. I have been trying to call and e-mail for weeks now. I am sending an e-mail almost everyday with no response. I paid for the product I never received, and they do not even bother to contact me. I do not even know if I am going to get my money back. The worst company I have ever dealt with. I wish I saw some of the reviews here earlier!

This is great company This is great company. We ordered a sleeper sofa from them but we had never ordered something as big as furniture online. Their team was very helpful and responsive. My wife "spoke" (on their chat on their site) multiple times before ordering and they were always responsive. But what surprised us was that even after it was delivered (for free, btw), we were still easily able to get a response from them on the chat. We don't like when you can't get customer service from a business AFTER you buy and Woodhaven did great on this. The sleeper sofa is great, too. I guess all sofabeds are like this but when you sit on it, it's firmer than it looked in online. It's soft and still very comfortable. We're happy with the quality for the price.