Jumping through the refund approval hoops Ordered and received product in July. It turned out, we didn't need it. We have never opened it. It's now September and we are still going through the extremely extensive process of trying to get a less than $15 refund for the unused product. It's as if the seller creates an intentional obstacle to avoid providing a refund to the customer. This type of customer service is almost unheard of in 2023. Company owners and management should "wake up" as this type of customer service and requiring customers to go through a refund approval process is not sustainable for a successful, forward-thinking company. I can only suspect that it's either a family business that was passed on to another generation of people with no business training or given the fact that they have a relatively captive customer base as they sell hard to find products, they are able to employ these types of business practices and remain in business. I'm not upset as it's not much money but I do feel compelled to give feedback to whoever reads these reviews at the company - you can do better. Pick up ANY business magazine or book at any airport bookstore and you will see how to do it right (or simply look at how any other business operates). On a positive note, the guy on the phone was pleasant.

Quality This mailbox is really good quality and made very solidly. It’s heavy and you can feel that it’ll hold up in the elements. Good choices of colors and ordering is a breeze.

Everything was good except there was a…delivery mixup. See above Everything was good except there was a mixup with delivery. I ordered a lift gate which the Fed Ex driver did NOT receive as we are a small retirement community without access to any type of equipment. We were able to use the manual one on the truck to delivery the 400lb shipment

Fantastic experience Fantastic experience! From the information on the website to the customer service rep who was very friendly and answered all of my questions to the easy ordering process to delivery and easy install instructions (for those who have some level of handyman skills) - also a call prior to delivery to confirm details and a call after delivery to check on us - every step of the way I felt supported in being in charge of something new for our HOA. It is an experience rare from a large company today. I really appreciated it so much. Thanks to everyone at Budget Mailboxes!!

Customer Service was great I ordered the wrong color and the customer service representative was very responsive and kept in touch over the weekend to help me with returning and ordering the new one. Fast delivery and the mailbox is very nice quality.