Problem Resolved. UPDATE: company called me back. Helpful, polite, and apologetic. The mechanical issue was resolved. I'm delighted and happy with the result. The light is now stable and works beautifully. I recommend this product. First Review: Ordered the three foot light. The hardware that attaches the light to the arm is flimsy. Cannot tighten the ball joint; it continues to swivel. The light will not maintain a level position. Called the company, immediately. Friendly response, "They will get back to me." To date, I haven't heard back. Disappointed that this high-end fixture has such poor mechanics. I expect more in this price range.

We are very happy with our Revelite picture lights The person I called was very helpful. I did not want to make a mistake because these lights are quite expensive. But our electrician also knew how to install them for us. We could not connect the lights to an outlet because we did not want the electrician to crawl into our attic. Therefore, he made a small hole in the wall behind each picture and above the baseboard, fished the micro wire through the bottom holes and attached the transformers by each hole. Then he connected the transformer cords to a multi outlet strip plug-in that could reach the existing outlet. Our sofa along that wall covers up the transformers and electric cords. We use the strip switch to turn the lights on and off. We finally can enjoy both of our oil paintings in their entirety.

Top rating for Revelite and Andre for… Top rating for Revelite and Andre for outstanding service, follow-up and customer support. The picture frame light is outstanding and provides equal amounts of light to every inch of the painting. It is fully adjustable for light balance, rheostat-controlled and handsomely made. This device looks like the fixture used at the Frick Museum in New York!

Light is Great. Suggestion for Instructions would help. Very happy with the light. For the installation, I recommend you suggest to customers to make an in wall box between the 2x4's (14" by 12" for example, like the recess in a tiled shower for shampoo), mount a new electrical outlet in the box to supply power and also place the power supply brick in the box. The advantage to this approach is the picture can be easily hung on the wall flat without anything bulky behind it. I wish I had thought of this approach before starting. My evaluation would be 5 stars with that instruction.

What a difference! Beautiful The company is amazing from their beautifully made products to their customer service. We purchased a large art light and while expensive it's worth every penny! Our painting has never looked more beautiful.