Problem Resolved. UPDATE: company called me back. Helpful, polite, and apologetic. The mechanical issue was resolved. I'm delighted and happy with the result. The light is now stable and works beautifully. I recommend this product. First Review: Ordered the three foot light. The hardware that attaches the light to the arm is flimsy. Cannot tighten the ball joint; it continues to swivel. The light will not maintain a level position. Called the company, immediately. Friendly response, "They will get back to me." To date, I haven't heard back. Disappointed that this high-end fixture has such poor mechanics. I expect more in this price range.

What a difference! Beautiful The company is amazing from their beautifully made products to their customer service. We purchased a large art light and while expensive it's worth every penny! Our painting has never looked more beautiful.

These fixtures are what more things life should be--just right. Not exactly a bargain and worth every penny. These are premium fixtures, at a premium price--as they should be. The fixtures are of exceptionally high quality and are of excellent design. They will light your art and bring out shades, colors and contrasts you have never noticed before. The ability to adjust the lamps gives the perfect light on each picture. I bought one thinking the piece of art it would light was "worth it" and once it was installed I bought one for about every piece int he house.

Easy to use site Easy to use site. Quick response. But the art picture light is almost unbelievable. Somewhat expensive, but it's definitely worth it. Nothing else even comes close.

We are very happy with our Revelite picture lights The person I called was very helpful. I did not want to make a mistake because these lights are quite expensive. But our electrician also knew how to install them for us. We could not connect the lights to an outlet because we did not want the electrician to crawl into our attic. Therefore, he made a small hole in the wall behind each picture and above the baseboard, fished the micro wire through the bottom holes and attached the transformers by each hole. Then he connected the transformer cords to a multi outlet strip plug-in that could reach the existing outlet. Our sofa along that wall covers up the transformers and electric cords. We use the strip switch to turn the lights on and off. We finally can enjoy both of our oil paintings in their entirety.