I contacted Goodmans as I had lost the… I contacted Goodmans as I had lost the remote to my soundbar and could not find a replacement online. I emailed them at 0818 this morning. Their initial reply was less than 20 minutes later. Completely sorted less than 2 hours later - a replacement remote for an obsolete product is on the way. Fantastic customer service.

Their policy and terms are misleading. Customer paid expedited shipping and received product a week later. I placed an order on 10/16/13 (time) and paid for expedited shipping. I received the order a week later (10/22/13) at approximately 7:45pm. The total for the order was $107, however $70+ were due to shipping. How could anyone call it expedited shipping when it arrives a whole week later? You had to buy the product first before they would give you any kind of shipping date (even expedited). I placed calls to customer service and they said that I would have to ship the product back at my own expense only to get a $30 credit (the cost of the product...shipping won't be refunded). Needless to say, I won't ever use this seller again and won't shop on Amazon anymore since they promote these types of companies to deceive their customers. Their customer service was a joke and the owner David didn't return any emails (was expected from that type of company). I want my full refund of $107.47

I really needed to find a replacement… I really needed to find a replacement for my air fryer basket since my old one was filthy. I found one on Goodman's. Price was great and shipping was fast! It works perfectly with my air fryer. Very happy overall with my purchase and customer service! They also have a lot of different parts for a variety of appliances. Will definitely shop there again!

James from Derby James from Derby, absolutely fantastic, lovely and accommodated all our needs. Thank you!

I would highly recommend this family business It is so nice to work with a family business. I bought a bowl, and it did not work out. They bent over backwards to correct my mistake in ordering. I will be ordering from them again when I need something. Thank you again for my wonderful shopping experience!