Amazing customer service Amazing customer service ! Although I was sent the incorrect amount of oil my email was answered and the remainder sent out next day delivery !! In the times we’ve been through with covid 19 they have continued their excellent customer service even with fewer staff you are my number 1 supplier everything is amazing thank you

good service very quick with delivery…body butters etc good service very quick with delivery only just tried making some products with the ingredients I bought so at this stage cannot comment, but first impression is they are really good, the prices are also excellent great value for money. well done

Communication is very poor Communication is very poor. Had to wait almost 3 weeks for delivery although extended times on website said an extra 4 days. Had to pay the price of express delivery 24 Tracked to use 1st Class postage only. Tried to ring company and was redirected to email as no enquiries being taken about delivery, and no response on email for a few days. Has badly impacted business. Better delivery prices should be offered whilst deadlines are unable to be met and perhaps new orders should not be taken if inundated or increase of orders are made, of which the company are struggling to keep up to date with.

Recieved my order this morning had to… Recieved my order this morning had to wait a while for it to arrive but I’m sure that was due to problems beyond anyone’s control. The fragrances are beautiful. I’m looking forwards to using them in my soap

Another update. Another update. My wife finally received her order but guess what? it contained wrong items and damaged items. Contacted the so called customer service about this 48 hours ago, but guess what? that's right, no reply. Trading standards time I think. This company takes your money, takes forever to fulfill an order and when you get it, its wrong and/or damaged. When you contact them, they just ignore you, this has to be a breach in regulations surely?