Bob
GBCustomer Service Lacking I have done business with this company in the past and had no complaints. This time, however, one of the bulbs I ordered was broken. I believe this was a result of the way the bulbs were packed for shipping. These bulbs come in packages of two and are mounted on cardboard with plastic over the top. The packages were stacked in a box with nothing in between them; the box had no top; and packing paper was laid on top. I contacted customer service to suggest that they do a better job packing this type of light bulb, and the response I received was "seriously?" This sounded to me as if the representative thought I was lying, and I didn't appreciate that. As these bulbs cost less than a dollar each, I will give it no further thought. I was only trying to be helpful in my feedback.
JAMES
GBVery fast delivery and a product we could not purchase in stores. We looked everywhere for certain floodlights. We could not find them in stores but found them here at a very reasonable price. Like other reviewers, the shipping cost appeared to be high, but the bulb cost was extremely reasonable. Therefore, putting all the cost factors together, the overall expense was quite good. The delivery was a lot faster than what we expected, which was a pleasant surprise.
Marjorie
GBQuestion answered fast I emailed a question about a weird JD base bulb, not knowing if it would work for me in the size they carried. I got an answer the next day that was personal and reassuring, and yes, the bulb fit perfectly. I very much appreciated the customer service.
LARRY
GBMy Road to Brightness This is the first time that I have purchased anything from 'Light Bulbs, etc'....Their on-line catalog was easy to read with enough pictures and explanations that I made my purchase easily...... I have been unable to find what I wanted at several stores I searched. This was easy......and......I wasted no more time or gasoline. Very economical prices and excellent FREE service right to my front door. THANK YOU..............
Jon
GBExcellent service I have used this company three times and each time there was excellent service. In fact the last two orders were a day apart so I asked them if they would void the shipping charge on one of the orders since they were so close together. Not only did they void the shipping charge on the one order, they gave me free shipping account both orders were over $100. That decision went beyond my expectations and demonstrates a Company that is operated by Core Values.