Ordered product (triangle truss) mid… Ordered product (triangle truss) mid December, received one email indicating delay issues with vendor, asking if alternates might work. Gave info as to specifics, received a reply indicating Joseph would call me with further info. No calls, also no response to follow-up emails requesting updates. I am 2 weeks out from must-have and no inkling whether I will receive this or any alternate product. .

Farralane went above and beyond with… Farralane went above and beyond with helping me plan, order, and set up my DMX color changing lighting on my new building!

Best price and fast turnaround Best price and fast turnaround - Wonderful!

I placed an order then was told light not available for 8 weeks and still waiting on credit. I placed an order, then when I went to print out specs after I processed order. The light came up as being $40 less. I called and spoke to a gentleman who said he'd discount it to $70 so not sure why it wouldnt be $49 instead of $89. Then he called and said he was going to issue credit because light was 8 weeks out, then he was going to check on a shorter fixture and now I havent heard anything back. As its stands, I've been charged $109.74, no idea if i'm getting light or not? Credit was not issued. So I would have to give this company a very poor rating!

Great customer service!… My shipment was originally lost but these guys overnighted my package immediately when they found out. Thanks!