Purchased azodyl I purchased three bottles of as azodyl which is supposed to stay cold. I also purchased a cooler and a cold pack so it would stay cool. I paid $20 for expedited shipping. When I receive my email to say it would ship they shipped it regular mail USPS. I've checked online to see where this company is from there's no mention of where they're from. I called numerous times they tell me to leave my name and number because they're too busy to take my call haven't heard back from anyone. They should be easier to contact.

Provided email that saved the day! I had ordered 2 difference sizes of the dasuquin meds for large and small dogs and I had ordered the 250 ct, we have nine dogs, unfortunately that size has been discontinued so they wrote an email to let me know. Rechecking my original order I discovered that I had made a mistake and ordered all meds for small dogs! So I would have had to send back and reorder! Thanks for being on top of everything. Customer service lady could not of been nicer!

Great Free shipping, reasonable prices and I received my order in a timely fashion. This was my first time ordering anything from this company and so far so good! I'm hoping this supplement helps my dog. He's on prednisone for mast cell tumors and we're using this to help prevent liver issues. His alt is a little high but nothing too concerning and we hope to keep it that way.

Great customer service I recently made a purchase from IdealPetXcessories and somehow missed where to sign up for auto ship. I sent an e-mail asking how to correct this and a representative called me immediately. This person was very helpful and respectful. The order was corrected and I received it in a timely manner. I definitely plan to continue the auto ship.

Great prices, slow free shipping option For pet items where design is not an issue I shop price. IdealPetXcessories has shown up as a repeat vendor for me over the past year on price basis. Shipping's another story. The free shipping option—most welcome—turns out to be glacially slow. The trouble is that the paid shipping tier is very expensive (roughly $13 for an Rx pill bottle). I'd feel better served if the site offered clear delivery times for the various options during the purchase process AND b) a reasonably priced ($5 priority as an example) option for small items. Note: I'm working from memory here, writing this review. My sense, not certainty, is that my shipping critique is accurate.