excellent customer service I madw a mistake placing two itemss from the same product. I called and the customer service specialist was very polite. CSS canceles the duplicate and three days after i got the reimbursement in my credit card. I definitely will buy again in this website.

I am very frustrated as I write this … I am very frustrated as I write this review. I order Azodyl for my cat last Thursday and paid for second day air and the cooler case. When I checked the mail today, still no product and I went online and all I see is the order is confirmed - not even shipped yet. This is very unacceptable - every time I ordered this medicine online with any other company the order shipped that day or the next. Now my cat will be without the medication for a few days as I await its arrival. I went with IdealPetX because their price was a few dollars less expensive but obviously not worth it. I will not order again from them and am waiting to hear when it is shipping or if I need to cancel the order and go with my usual company Allivet. That's what I get for trying to save a couple of dollars - the meds are expensive $83 with shipping but learn and lose.

Rewriting review. Ok finally I got it. Did not know they were in Florida their site has no address. So someone finally called me after Hurricane Irma to let me know. I appreciate that. I originally gave a bad review but now I'm taking that review down and giving you 4 stars. Thanks for the product. ☺

Purchased azodyl I purchased three bottles of as azodyl which is supposed to stay cold. I also purchased a cooler and a cold pack so it would stay cool. I paid $20 for expedited shipping. When I receive my email to say it would ship they shipped it regular mail USPS. I've checked online to see where this company is from there's no mention of where they're from. I called numerous times they tell me to leave my name and number because they're too busy to take my call haven't heard back from anyone. They should be easier to contact.

Excellent service Your prices are amazing and the service is exceptional. My little girl has hip dysplacia and the vet recommended the new pills I ordered from you guys. I will continue ordering from you guys. Oh, almost forgot. Super quick shipping. Love you guys.