Lowest price and fastest shipping Decided to buy our dog's flea and tick gel (Activyl) online. I could not believe how much lower the cost is online versus purchasing this med from our vet. IdealPetX had the lowest price I could find and it arrived in 3 days. Very satisfied and will be making all future pet purchases from this company.

Now you see me, now you don't. Ordered product, received confirmation email that they are getting package ready and would email when ready to ship. 7 days later, no further emails and no package. Tried calling but automated answer says to leave a message. Shouldn't take 7 days to ship anything if you have the product on hand. This will be the last time shopping here. Not really saving money if you don't receive the product in a timely manor and have to buy locally so your pets are covered.

Great prices, slow free shipping option For pet items where design is not an issue I shop price. IdealPetXcessories has shown up as a repeat vendor for me over the past year on price basis. Shipping's another story. The free shipping option—most welcome—turns out to be glacially slow. The trouble is that the paid shipping tier is very expensive (roughly $13 for an Rx pill bottle). I'd feel better served if the site offered clear delivery times for the various options during the purchase process AND b) a reasonably priced ($5 priority as an example) option for small items. Note: I'm working from memory here, writing this review. My sense, not certainty, is that my shipping critique is accurate.

Something has gone wrong here Something has gone wrong here. They were great for months, but earlier this summer, a late-ish delivery and now one that is a month late. What arrived wasn't in the original packaging, so I'm not sure it is the genuine article. I had emailed them, twice, to find out what was going on, but got no response.

excellent customer service I madw a mistake placing two itemss from the same product. I called and the customer service specialist was very polite. CSS canceles the duplicate and three days after i got the reimbursement in my credit card. I definitely will buy again in this website.