excellent customer service I madw a mistake placing two itemss from the same product. I called and the customer service specialist was very polite. CSS canceles the duplicate and three days after i got the reimbursement in my credit card. I definitely will buy again in this website.

Great prices, slow free shipping option For pet items where design is not an issue I shop price. IdealPetXcessories has shown up as a repeat vendor for me over the past year on price basis. Shipping's another story. The free shipping option—most welcome—turns out to be glacially slow. The trouble is that the paid shipping tier is very expensive (roughly $13 for an Rx pill bottle). I'd feel better served if the site offered clear delivery times for the various options during the purchase process AND b) a reasonably priced ($5 priority as an example) option for small items. Note: I'm working from memory here, writing this review. My sense, not certainty, is that my shipping critique is accurate.

I am very frustrated as I write this … I am very frustrated as I write this review. I order Azodyl for my cat last Thursday and paid for second day air and the cooler case. When I checked the mail today, still no product and I went online and all I see is the order is confirmed - not even shipped yet. This is very unacceptable - every time I ordered this medicine online with any other company the order shipped that day or the next. Now my cat will be without the medication for a few days as I await its arrival. I went with IdealPetX because their price was a few dollars less expensive but obviously not worth it. I will not order again from them and am waiting to hear when it is shipping or if I need to cancel the order and go with my usual company Allivet. That's what I get for trying to save a couple of dollars - the meds are expensive $83 with shipping but learn and lose.

Something has gone wrong here Something has gone wrong here. They were great for months, but earlier this summer, a late-ish delivery and now one that is a month late. What arrived wasn't in the original packaging, so I'm not sure it is the genuine article. I had emailed them, twice, to find out what was going on, but got no response.

Dasuquin for cats joint health supplement Product was lower in price than at vet's office including shipping. Arrived well packaged in perfect condition. The product itself is a new supplement for my older cat and takes a little time to tell if it really helps with old age joint aches and pains, so I hold comment on this aspect for now. Cat did eat it without reservation when it was sprinkled on top of her food (I really don't think I could "pill" her - torture for her and me).