Great customer service I recently made a purchase from IdealPetXcessories and somehow missed where to sign up for auto ship. I sent an e-mail asking how to correct this and a representative called me immediately. This person was very helpful and respectful. The order was corrected and I received it in a timely manner. I definitely plan to continue the auto ship.

Excellent service Your prices are amazing and the service is exceptional. My little girl has hip dysplacia and the vet recommended the new pills I ordered from you guys. I will continue ordering from you guys. Oh, almost forgot. Super quick shipping. Love you guys.

excellent customer service I madw a mistake placing two itemss from the same product. I called and the customer service specialist was very polite. CSS canceles the duplicate and three days after i got the reimbursement in my credit card. I definitely will buy again in this website.

Now you see me, now you don't. Ordered product, received confirmation email that they are getting package ready and would email when ready to ship. 7 days later, no further emails and no package. Tried calling but automated answer says to leave a message. Shouldn't take 7 days to ship anything if you have the product on hand. This will be the last time shopping here. Not really saving money if you don't receive the product in a timely manor and have to buy locally so your pets are covered.

Something has gone wrong here Something has gone wrong here. They were great for months, but earlier this summer, a late-ish delivery and now one that is a month late. What arrived wasn't in the original packaging, so I'm not sure it is the genuine article. I had emailed them, twice, to find out what was going on, but got no response.