Poor quality, no credit or refund This is my second order from Forge. The first time, I did receive beautiful solid brass pulls, which were expensive. This time, however, with trust in this company, I placed an order for sale items which were advertised as "satin brass" corner pulls, but turned out to be very low-quality light weight cheap look and feel pulls. They were on sale and advertised as having "some issues with finishes". The 38 pulls I received were in original packaging and had no issues with the finish, they are simply low quality, which look and feel like gold spray painted aluminum. I asked for a refund or store credit and they responded with this, "We always recommend ordering 1-3 pieces before placing a large order", "If we receive any false claims or fraudulent activity we will forward all the conversations to our legal team to handle from here". They refused to give any credit or refund and said that it was a final sale. There were no photos examples of the "finish issues". I feel like this is a bait and switch. I will never buy from this company again. I filed a report with the BBB.

1920’s bungalow kitchen remodel… Over the years, we have completed several historic home restorations, and we just finished a major update to the kitchen in our 1920’s bungalow. Quality and authenticity were our goals. We installed floor to ceiling custom cabinets, an antique French silk trader’s table as our island, and a custom zinc and brass hood. The final touch was the unlacquered brass Neal pulls and knobs we ordered from Forge Hardware. They are of excellent quality, heavy and solid brass. Even my very experienced 75 year old contractor who specializes in historic home restorations commented unsolicited on their quality. The Forge Hardware team was very responsive. Frankie answered all my original product questions, and Alex followed up quickly when I needed expedited shipping. I ordered one knob and one pull first, as recommended, before placing my final order to be sure it was what I was looking for. Excellent quality and excellent customer service—you can’t ask for more than that. Thank you, Frankie and Alex!

They won’t take returns... Read all the bad reviews on returning items and believe them. I didn’t. I got screwed. Rude customer service and a business that borders on crooked. Shop else where... D Lawless Hardware or Home Depot Online have Same products at lower prices and much better customer service.

It’s so refreshing to do business with… It’s so refreshing to do business with a company that has high quality products, value and unbelievable customer support. I am one very happy customer. The Highline cabinet/appliance pulls are everything they advertised. Heavy duty, gorgeous and matches our Brizo faucet color to perfection. You don’t have to wait days for a response, you get immediate support. I highly recommend Forge Hardware Studio. Quit your online scrolling….this is the business you've been looking for.

Quality leaves much to be desired... Ordering and shipping was straightforward and timely. I was disappointed by the quality of the furniture leg/foot. The metal foot was sloppily painted and doesnt appear to be sturdy. Also, the return policy isn't convenient at all and definitely in their favor. I won't order from them or recommend in the future. The quality is just not what I expected.