My fault, made right! I placed an order for my daughter's car. Got the bulbs delivered very quickly. Simple install. Went well but the output was far from what we were anticipating. I went back on their website and contacted their customer service. VERY quick response! Come to find out, I ordered the wrong type of bulbs for the type of headlight assembly that we have (Projector vs Reflector). Kevin made everything right for me by suggesting the type of bulb (HID) we should use and also by taking my return back because of my mistake. Thank you Kevin and thank you XenonPro. We will be doing more business down the road for sure!

Lots of issues upon initial… Lots of issues upon initial installation. They immediately sent me a replacement set if low beam bulbs for my 16 f150 but wasn't able to get any consistency. Lights going off and on. Removed the antiflicker resistors that I was told needed to be installed and lights work better. Emailed requesting an explanation why I was told they were needed when they were not and never got a reply. Customer service 1 800 number leads nowhere. On line chat isn't at all helpful. Spend the extra money and buy quality. Not recommended

Quick response, good customer service I have used the Xenonpro portable jump starter since 2021 as a backup for my motorcycles, as it is compact enough to sit in the cowl. I recently saw my battery had started to bulge a little, and submitted a claim to Xenonpro for their lifetime warranty. It was honored and they immediately sent a replacement. Customer service was prompt. Highly recommend.

Jump pack wouldn't even turn engine over… Purchased one of their J1003 jump packs with tire inflator. It worked fine with the tire inflator, but I tried to jump one of our work trucks with it, and had to return to the shop for jumper cables when it failed to turn over the engine. Another time I went to Costco, left my headlights on, and returned to a dead battery. Having nothing else but this jump pack, I thought I'll have to try it, but I didn't have my hopes up. Again, it failed to even turn the engine over despite reading 89% after the first time I tried using it. I walked over to the tire center and asked if they could give me a jump start. The technician handed me a portable jump pack, I hooked it up, and my car fired right up. I just have a Honda CR-V, not a big diesel or anything. As soon as I got home, I threw all of it in the dumpster.

Issues on 4300K HID We have been using Xenon Pro HID's for almost a year now. The first set worked well so we ordered more sets for the rest of our trucks but the lasts sets have brought us a lot of trouble. The bulbs didn't always light up on some of the sets and another issue is that the lifespan of these bulb is only around 100 to 200 hours which I hope they will improve.