The order came quickly The order came quickly. I actually ordered this item to raffle so I have not opened it. There were a few dings/rips in the box but looked like it was a box within a box so hopping all is well when our winner of the raffle opens it up.

Better Spa & Best Customer Service We had ordered an Intex spa, but received a Coleman instead! Having tried to order an Inte spa from several other resources, including Amazon and Home Depot, etc., they cancelled the orders and said that it could not be shipped to us at our Oregon address, since there was a relatively new ordinance against shipping Hot tubs to certain states, including Oregon, without it adhering to new energy efficient regulations. However, Lucaneo was a real problem-solver by substituting the Coleman, which has a newly/designed, energy-saving, efficient optional use cover, and thus it was able to be shipped to us legally. It came sooner than expected, is a much sturdier and better-designed spa than the Intex and we are very happy to have received it as a substitute! Moreover, rarely have I ever received such prompt and knowledgeable customer service as yours! If I ever need any other products, which you have on your website, I’ll be sure to do business with you again!

We got our product in the time you said… We got our product in the time you said we would. It was exactly what we purchased.

The price was great and delivery was… The price was great and delivery was sooner than expected. Haven't used the pool vac yet, still too cold, but expecting the product to be as good as expected. Thank you

True to their word. When I informed them that they sent the wrong product, they offered me a 20% refund or exchange. This was a noble thing to do. I haven't yet put the hottub together, so I hope that all is well with it.