I am having a problem with getting a refund. I am having a problem with Glasscias.com. I made an order, but unfortunately, it was delivered to the wrong address. I contacted the company, and they told me they had forwarded my complaint to Hailify's (shipping company )support team. However, the shipping company said that my package was lost, and I should contact Temu company instead. I have yet to hear back from Temu, leaving me feeling helpless and frustrated. I believe Glasscias should take responsibility for this situation and refund my money. It's unfair that I'm stuck in the middle of this confusing situation with no resolution in sight.

After having a negative initial… After having a negative initial experience, I was able to give the company a 5-star rating thanks to the excellent customer service communication with Mateo Lewis which resolved my issue.

POOR Quality / Bait and switch Took a very long time to receive my order. Glasses are a bait and switch. Very POOR quality with air bubbles through the glasses. They feel like plastic cups in your hand.

Great customer service Great customer service, tops all the way. Experienced a hiccup with delivery carrier, no fault of Glasscias, and they were proactively on top of it the whole time. Love the product, but I am ecstatic over the service. Great company to deal with. I look forward to doing business with them again. Great, great, great service!! Thank you!

I did not expect this Guys, I've got to spill the beans! Their glasses not only made my table look like a Pinterest dream but also brought some serious joy into my life. And let me tell you, their customer service is on another level. Matteo was like best virtual shopping buddy, always be there to help out and he reply quick. You've got me hooked!