Customer Service/Fulfilling Complete Order Needs Improvement The lights and idea are pretty good. I bought a bundle package which would include the Projector and (2) 16ft LED light tapes. All I received was the (2) Light Tapes. In contacting them about sending me the Projector, they don't really respond quickly. Rather after a few emails and a phone call, someone finally got back to me. I send my email message back quickly to them, only to wait a few days for a response. Still haven't received the projector, but got an email stating they passed my information on to another department. Kind of getting the run-around on a mistake that they made, and yet they don't seem to care to much. I'd look for another company until they figure out how to fulfill an order completely and respond quicker about fixing their mishap. In addition, there is a short in one of the tapes in which I will need to fix. Mentioned this to them, but did they offer to replace it with one that is functioning properly? Not at all!

Viral Lights Viral lights work amazing, and I'm very happy with my order. My entire bedroom comes together perfectly now and there are so many amazing features and settings. Amazing product overall!!

SCAM - Still waiting for refund almost a year later SCAM - I bought the lights at my daughter's request in November 21, they finally arrived after Christmas (despite their worthless 'arrive by Christmas guarantee'), the quality is total rubbish but their equally worthless 'Satisfaction Guarantee' wasn't honoured. Eventually they offered to refund 50% which I accepted in January 22. They ignored my acceptance and then, when I chased, they said they hadn't received my emails providing photos, etc. which were in my original email trail backwards and forwards with them! Blatant and proveable lies. I am still getting hassled by the credit card company as Viral Lights have credited and debited so many times that we now owe them! I've emailed again today asking them to sort this out once and for all but after a year of this nightmare, hope is fading fast. Save yourselves and just don't buy from them!

Delivery took about a month but I… Delivery took about a month but I understand because my order was approaching holidays. I couldn’t be happier with this experience. I was so excited to receive this order, girl this is everything!! I love the look in my room.

Nice Simple, Touch Light took awhile but did come. Look nice so far. Music setting works nicely. I think the lights are set to react to bass. Still need to try remote to see more settings. However, original setting is good. Overall for the price I'm satisfied.