been tryin for over a year now to get… been tryin for over a year now to get some lights replaced had 2 rolls of the lights malfunction when i try to set it to blue one half of the lights in the room turns off been constantly messaging their customer service and no response from them the lasdt message i got from them was on jan 27 2022 almost 2 yrs trying to get a replacement and they must be a bunch of cheap tight ass losers that dont want to stand behind their product

I had almost lost my LED Tape in… I had almost lost my LED Tape in shipping as there's no notification procedure when it comes outside USA But when I informed regarding my non deliverance the Viral lights team got into action. End to end notification for the user is important

Avoid any dealings with them Ordered astro alan at the beginning of December 2021 as a Christmas present for my son. Still waiting for it to be delivered , they have taken payment but have failed to provide the goods. I've sent numerous emails with no response. I wouldn't recommend purchasing anything from this firm as they just don't seem to care about any kind of customer service.

AVOID AT ALL COST!! AVOID AT ALL COST!!! Complete Scam! The package arrived (UK) after almost 2 months! Furthermore, it doesn’t function, damaged and cannot be used ! Customer support asked to send back to USA for the cost of £27 which is apparently UNREFUNABLE! So, we had a "pleasure" of waiting the damaged goods for 2 months and then pay out of our own pocket to send the same goods back, unbelievable! Still waiting for a refund. will see how long it will take... The company is a scam and should be shut!

AVOID AVOID AVOID Agree with all… AVOID AVOID AVOID Agree with all others, appears to be a complete scam. money taken, emails bounce back. No tracking, taken my money and have nothing to show for 2 months. So predictable. Offer something for kids which parents bend over backwards to try and please and they rip you off every time. sick of ordering things online. Whatever happened to our high streets... reliable, convenient and dying, very sad