The Wild West of online selling The Wild west of online selling. A minefield for buyers. Lots and I mean lots of sellers dumping stained, shrunken or damaged clothing claiming in good condition & then sellers expected to pay return postage despite this. Loads of scammers. A very high proportion compared to eBay. Got scammed twice in short succession. On top of that most sellers are very flaky and don't reply to messages. How do i know if its going to fit without measurement's grrrr and then there's all the stuff that is just left listed whilst sellers go awol. Cranky platform often slows to a crawl on the phone app and some strange mechanics. I actually got temporally suspended for posting 3 mssgs too quickly. Very poor system for registering problems and complaints with very few options to choose, so some common issues can't be directly dealt with. My worst online experience with anything...terrible but if you can weather all that there are some great bargains. Not for the faint hearted.

Getting Worse Getting Worse. Items that have been worn and even described as worn still being sold as new or new without tags. Raised concern with customer support who back the buyer! Takes forever for a refund. Takes forever for a lost item to be refunded, in excess of 30 days. Lack of customer support, always the same response.

how to get my money back? there was some problem with the buyer, she told me she had sent my order almost a week ago though the information on the app told me she had yet to send it to me. she told me there was a problem with the tracking system and both of us reported the situation to vinted, who proceeded to suspend the order. they’re saying they’re trying to speak with the delivery company, and to wait for more news meanwhile they haven’t returned my money yet, i don’t know how they’re going to resolve this issue and what is true or not.

Not great for buyers I have previously had a really good experience with Vinted but recently, it's become more and more expensive to buy items. The 'buyer protection fee' is an absolute joke - you have very little protection as a buyer on the app. The final nail in the coffin was when I bought an item that was never sent. Using the help guide online I cancelled the order, in order to generate a refund. I have received negative feedback for cancelling (despite the help guide twlling me to do as such) but the seller has recieved no repercussions for not sending the item. I used to use the app all the time but this experience has definitely made me change my mind

I like Vinted but I've had some… I like Vinted but I've had some unpleasant experiences where support wouldn't help. Eg. receiving an item which was not as described (even when asked on private message), support teams says me as a buyer need to pay for postage and then I had to wait a week for the seller to confirm they got their parcel so I can have my refund. Eg 2 buyer did not pick up their parcel which was then sent back to me and I had to wait a total of 4 weeks not knowing where my parcel was and what was going on. Eventually had it delivered broken and there was nothing I could do eg 3 Listings being deleted with no reasoning ???