The concept is brilliant for both… The concept is brilliant for both sellers and buyers. If you are lucky enough to not be “targeted” by AI, all good. The second you have an issue though, customer service is not that great. You mainly “converse” with bots and only after several emails and messages, an actual employee gets dragged into conversation. If your account gets suspended or permanently deleted there is no way back. You could spend the next 30 years sending them emails to prove they were wrong, cuz there is no coming back on the bots’ decision to close the account. That being said, Henry from customer service was very polite, even though he could not reverse the almighty 🤖 decision to close my account. Also, if you do have your account closed, they at least allow you to recover all the money you had in your Vinted account, hence why they get 3stars

Great app Have bought and sold. Never a problem. Easy to use, well laid out

Getting Worse Getting Worse. Items that have been worn and even described as worn still being sold as new or new without tags. Raised concern with customer support who back the buyer! Takes forever for a refund. Takes forever for a lost item to be refunded, in excess of 30 days. Lack of customer support, always the same response.

The Wild West of online selling The Wild west of online selling. A minefield for buyers. Lots and I mean lots of sellers dumping stained, shrunken or damaged clothing claiming in good condition & then sellers expected to pay return postage despite this. Loads of scammers. A very high proportion compared to eBay. Got scammed twice in short succession. On top of that most sellers are very flaky and don't reply to messages. How do i know if its going to fit without measurement's grrrr and then there's all the stuff that is just left listed whilst sellers go awol. Cranky platform often slows to a crawl on the phone app and some strange mechanics. I actually got temporally suspended for posting 3 mssgs too quickly. Very poor system for registering problems and complaints with very few options to choose, so some common issues can't be directly dealt with. My worst online experience with anything...terrible but if you can weather all that there are some great bargains. Not for the faint hearted.

*BUYERS BEWARE* Unfortunately, all the reviews stating that the platform is great for sellers, but does not look after buyers has been my experience (and that of others I know). I had the wrong item sent to me, seller was apologetic and agreed to send the correct item once they’d received my return. Instead, they refunded and (with no explanation) blocked me. All of our communications had been pleasant and there was no reason for this, except I suppose to avoid the risk of my leaving a less than 5* review. My sister had a similar experience, buying a “100% cashmere” jumper that turned out to be a cashmere/wool blend and full of holes. She returned the jumper at her expense and, having had a full refund, was then not permitted to leave feedback. So, Vinted’s 5* sellers are often not 5* at all. And Vinted don’t seem to look after the interests of buyers at all. BEWARE! I won’t be shopping on Vinted anymore, unless they start offering buyers more protection and making dodgy sellers accountable. I am heading back to eBay.