Not great for buyers I have previously had a really good experience with Vinted but recently, it's become more and more expensive to buy items. The 'buyer protection fee' is an absolute joke - you have very little protection as a buyer on the app. The final nail in the coffin was when I bought an item that was never sent. Using the help guide online I cancelled the order, in order to generate a refund. I have received negative feedback for cancelling (despite the help guide twlling me to do as such) but the seller has recieved no repercussions for not sending the item. I used to use the app all the time but this experience has definitely made me change my mind

The Wild West of online selling The Wild west of online selling. A minefield for buyers. Lots and I mean lots of sellers dumping stained, shrunken or damaged clothing claiming in good condition & then sellers expected to pay return postage despite this. Loads of scammers. A very high proportion compared to eBay. Got scammed twice in short succession. On top of that most sellers are very flaky and don't reply to messages. How do i know if its going to fit without measurement's grrrr and then there's all the stuff that is just left listed whilst sellers go awol. Cranky platform often slows to a crawl on the phone app and some strange mechanics. I actually got temporally suspended for posting 3 mssgs too quickly. Very poor system for registering problems and complaints with very few options to choose, so some common issues can't be directly dealt with. My worst online experience with anything...terrible but if you can weather all that there are some great bargains. Not for the faint hearted.

Great app Have bought and sold. Never a problem. Easy to use, well laid out

Getting Worse Getting Worse. Items that have been worn and even described as worn still being sold as new or new without tags. Raised concern with customer support who back the buyer! Takes forever for a refund. Takes forever for a lost item to be refunded, in excess of 30 days. Lack of customer support, always the same response.

Vinted I downloaded this app over a year ago , and it has been the best decision I have made . This app is so easy to use and other members are on the whole very friendly . I’ve made many purchases and listings on this app and I will continue to do so ! The only thing that could be improved is the customer help I’ve had queries about shipping methods and found the Vinted help suggestions very unhelpful but on the whole I love this app