The Wild West of online selling The Wild west of online selling. A minefield for buyers. Lots and I mean lots of sellers dumping stained, shrunken or damaged clothing claiming in good condition & then sellers expected to pay return postage despite this. Loads of scammers. A very high proportion compared to eBay. Got scammed twice in short succession. On top of that most sellers are very flaky and don't reply to messages. How do i know if its going to fit without measurement's grrrr and then there's all the stuff that is just left listed whilst sellers go awol. Cranky platform often slows to a crawl on the phone app and some strange mechanics. I actually got temporally suspended for posting 3 mssgs too quickly. Very poor system for registering problems and complaints with very few options to choose, so some common issues can't be directly dealt with. My worst online experience with anything...terrible but if you can weather all that there are some great bargains. Not for the faint hearted.

Great app Have bought and sold. Never a problem. Easy to use, well laid out

The concept is brilliant for both… The concept is brilliant for both sellers and buyers. If you are lucky enough to not be “targeted” by AI, all good. The second you have an issue though, customer service is not that great. You mainly “converse” with bots and only after several emails and messages, an actual employee gets dragged into conversation. If your account gets suspended or permanently deleted there is no way back. You could spend the next 30 years sending them emails to prove they were wrong, cuz there is no coming back on the bots’ decision to close the account. That being said, Henry from customer service was very polite, even though he could not reverse the almighty 🤖 decision to close my account. Also, if you do have your account closed, they at least allow you to recover all the money you had in your Vinted account, hence why they get 3stars

A functional App to use for buying and selling A functional App to use for buying and selling. Its both automatic and customer service systems work out well. I had three items that were sold were lost via post. My buyers got their money back, and I got paid too, thanks to their protection plans. I received one damaged item, reported the issues immediately with photo evidence, the seller accepted the refund and paid the postage within Vinted App, so I sent it back to them just as they bought it from me, with my payment refunded in time after they had received the item. I wrote to customer service a couple of times as the app did not load. They answered pretty quickly and committed that they were trying to improve the app. Other issues, such as when similar but not the same products uploaded were deleted, were dealt with almost immediately when appealed. Overall, if one follows the procedures on Vinted, it provides fast, responsive, and enjoyable purchasing and selling experiences.

Brilliant!!! Order every week from Vinted, haven’t shopped anywhere else since getting the app absolutely LOVE IT!!