Great app Have bought and sold. Never a problem. Easy to use, well laid out

well well, good that they are doing the business for sustainability and stuff but whenever I pass by their headquarters in Vilnius, so many employees drive in and out with a diesel car or a crazy Ferarri.. whatever car that looks kinda bad for their environment. which I think it's a bit funny. Also whats with the buyer protection fee? Whats the rule?? 1 euro protection fee for a 3 euro shirt with 3.14 shipping fee???? So high compared to what I buy and shouldn't I at least be able to select if I want to be protected or not?

A functional App to use for buying and selling A functional App to use for buying and selling. Its both automatic and customer service systems work out well. I had three items that were sold were lost via post. My buyers got their money back, and I got paid too, thanks to their protection plans. I received one damaged item, reported the issues immediately with photo evidence, the seller accepted the refund and paid the postage within Vinted App, so I sent it back to them just as they bought it from me, with my payment refunded in time after they had received the item. I wrote to customer service a couple of times as the app did not load. They answered pretty quickly and committed that they were trying to improve the app. Other issues, such as when similar but not the same products uploaded were deleted, were dealt with almost immediately when appealed. Overall, if one follows the procedures on Vinted, it provides fast, responsive, and enjoyable purchasing and selling experiences.

Getting Worse Getting Worse. Items that have been worn and even described as worn still being sold as new or new without tags. Raised concern with customer support who back the buyer! Takes forever for a refund. Takes forever for a lost item to be refunded, in excess of 30 days. Lack of customer support, always the same response.

Not great for buyers I have previously had a really good experience with Vinted but recently, it's become more and more expensive to buy items. The 'buyer protection fee' is an absolute joke - you have very little protection as a buyer on the app. The final nail in the coffin was when I bought an item that was never sent. Using the help guide online I cancelled the order, in order to generate a refund. I have received negative feedback for cancelling (despite the help guide twlling me to do as such) but the seller has recieved no repercussions for not sending the item. I used to use the app all the time but this experience has definitely made me change my mind