A functional App to use for buying and selling A functional App to use for buying and selling. Its both automatic and customer service systems work out well. I had three items that were sold were lost via post. My buyers got their money back, and I got paid too, thanks to their protection plans. I received one damaged item, reported the issues immediately with photo evidence, the seller accepted the refund and paid the postage within Vinted App, so I sent it back to them just as they bought it from me, with my payment refunded in time after they had received the item. I wrote to customer service a couple of times as the app did not load. They answered pretty quickly and committed that they were trying to improve the app. Other issues, such as when similar but not the same products uploaded were deleted, were dealt with almost immediately when appealed. Overall, if one follows the procedures on Vinted, it provides fast, responsive, and enjoyable purchasing and selling experiences.

The concept is brilliant for both… The concept is brilliant for both sellers and buyers. If you are lucky enough to not be “targeted” by AI, all good. The second you have an issue though, customer service is not that great. You mainly “converse” with bots and only after several emails and messages, an actual employee gets dragged into conversation. If your account gets suspended or permanently deleted there is no way back. You could spend the next 30 years sending them emails to prove they were wrong, cuz there is no coming back on the bots’ decision to close the account. That being said, Henry from customer service was very polite, even though he could not reverse the almighty 🤖 decision to close my account. Also, if you do have your account closed, they at least allow you to recover all the money you had in your Vinted account, hence why they get 3stars

To much shipping cost, otherwise great I love everything about Vinted except one thing. The shipping costs too much! Whenever I find something with a good price that I like. When I go to shop now th shipping costs more than the item itself. That’s crazy and they take buyer protection fee too

Not great for buyers I have previously had a really good experience with Vinted but recently, it's become more and more expensive to buy items. The 'buyer protection fee' is an absolute joke - you have very little protection as a buyer on the app. The final nail in the coffin was when I bought an item that was never sent. Using the help guide online I cancelled the order, in order to generate a refund. I have received negative feedback for cancelling (despite the help guide twlling me to do as such) but the seller has recieved no repercussions for not sending the item. I used to use the app all the time but this experience has definitely made me change my mind

*BUYERS BEWARE* Unfortunately, all the reviews stating that the platform is great for sellers, but does not look after buyers has been my experience (and that of others I know). I had the wrong item sent to me, seller was apologetic and agreed to send the correct item once they’d received my return. Instead, they refunded and (with no explanation) blocked me. All of our communications had been pleasant and there was no reason for this, except I suppose to avoid the risk of my leaving a less than 5* review. My sister had a similar experience, buying a “100% cashmere” jumper that turned out to be a cashmere/wool blend and full of holes. She returned the jumper at her expense and, having had a full refund, was then not permitted to leave feedback. So, Vinted’s 5* sellers are often not 5* at all. And Vinted don’t seem to look after the interests of buyers at all. BEWARE! I won’t be shopping on Vinted anymore, unless they start offering buyers more protection and making dodgy sellers accountable. I am heading back to eBay.