Brilliant idea Brilliant idea, excellent app., very slick payment system and a satisfactory way to move on old or pre-loved clothing. But no 5 stars though. Let down badly by logistics. Evri and Yodel actually ok but Inpost very patchy which is a shame as the locker system is sublime. Less said about time wasting buyers who fail to collect the better.

Vinted I downloaded this app over a year ago , and it has been the best decision I have made . This app is so easy to use and other members are on the whole very friendly . I’ve made many purchases and listings on this app and I will continue to do so ! The only thing that could be improved is the customer help I’ve had queries about shipping methods and found the Vinted help suggestions very unhelpful but on the whole I love this app

The concept is brilliant for both… The concept is brilliant for both sellers and buyers. If you are lucky enough to not be “targeted” by AI, all good. The second you have an issue though, customer service is not that great. You mainly “converse” with bots and only after several emails and messages, an actual employee gets dragged into conversation. If your account gets suspended or permanently deleted there is no way back. You could spend the next 30 years sending them emails to prove they were wrong, cuz there is no coming back on the bots’ decision to close the account. That being said, Henry from customer service was very polite, even though he could not reverse the almighty 🤖 decision to close my account. Also, if you do have your account closed, they at least allow you to recover all the money you had in your Vinted account, hence why they get 3stars

how to get my money back? there was some problem with the buyer, she told me she had sent my order almost a week ago though the information on the app told me she had yet to send it to me. she told me there was a problem with the tracking system and both of us reported the situation to vinted, who proceeded to suspend the order. they’re saying they’re trying to speak with the delivery company, and to wait for more news meanwhile they haven’t returned my money yet, i don’t know how they’re going to resolve this issue and what is true or not.

I simply adore it. Before, I didn't know what to do with my new or gently used items that I wasn't using. Since I discovered Vinted, my closet is much more organized and it only contains things I love and wear. I simply adore it.