Good for sellers, bad for buyers, costed me money 3 times As a seller it's easy to use as it's easy to upload products although there is a large number of products you cannot sell for no good reason (eg yoga mats). For some reason items don't sell as much as on competitor platforms. As a buyer, however, it's a complete joke. You pay a huge buyer protection fee which doesn't protect the buyer as if the item is not as described the buyer has to pay to return it. You are completely dependent on the good will of the seller which can be none existent, and I have already lost money with them 3 times. The costumer support is non existent and they just send you automated messages that do not fix any problems. I would warn anyone against buying anything through vinted as it's very possible to loose money. I am thinking of keeping the account just to sell things and am not sure I will risk buying anything through them again, as I am effectively paying to protect scammers

*BUYERS BEWARE* Unfortunately, all the reviews stating that the platform is great for sellers, but does not look after buyers has been my experience (and that of others I know). I had the wrong item sent to me, seller was apologetic and agreed to send the correct item once they’d received my return. Instead, they refunded and (with no explanation) blocked me. All of our communications had been pleasant and there was no reason for this, except I suppose to avoid the risk of my leaving a less than 5* review. My sister had a similar experience, buying a “100% cashmere” jumper that turned out to be a cashmere/wool blend and full of holes. She returned the jumper at her expense and, having had a full refund, was then not permitted to leave feedback. So, Vinted’s 5* sellers are often not 5* at all. And Vinted don’t seem to look after the interests of buyers at all. BEWARE! I won’t be shopping on Vinted anymore, unless they start offering buyers more protection and making dodgy sellers accountable. I am heading back to eBay.

Vinted I downloaded this app over a year ago , and it has been the best decision I have made . This app is so easy to use and other members are on the whole very friendly . I’ve made many purchases and listings on this app and I will continue to do so ! The only thing that could be improved is the customer help I’ve had queries about shipping methods and found the Vinted help suggestions very unhelpful but on the whole I love this app

Great app Have bought and sold. Never a problem. Easy to use, well laid out

Getting Worse Getting Worse. Items that have been worn and even described as worn still being sold as new or new without tags. Raised concern with customer support who back the buyer! Takes forever for a refund. Takes forever for a lost item to be refunded, in excess of 30 days. Lack of customer support, always the same response.