The device comes in a nice case The device comes in a nice case, which always keeps the device in good hands. The case has a magnetic lid. The instruction manual is in English. It contains a comprehensive description of what should not be done. The actual handling describes a probably older device and is not detailed enough. Upon my complaint, the service immediately sent me the German version of these instructions. Afterwards I asked for more detailed explanations of how to use the device, which was done immediately and very friendly. Now I am very satisfied and curious to see when the first results will show.

Well, great service Well, I know you have done your very best. The service and the conversation was very very friendly. I've tried to send u a Video. But I can not make it so small as u want it. I'm sorry for that. I will recomment your Company to all my friends

SCAM company Be careful, it is scam! -Hidden costs are present, bit not mentioned - Send back is very difficult, no Information is provided, and not the full amount is repaid. - Additional hidden costs of 14.99$ for sending back because of „service“ Be careful with this scam company

Exceptional Service, but PayPal problem I used the Chat function to ask whether the Osmolaser is for light hair and when the bot could not help me, a customer support came online right away and answered my question. I have never experienced such a fast response especially at almost midnight. Loved it, and also purchased the Osmolaser right away, will check it out soon. I gave only 4 stars because the PayPal transaction froze and did not go through even after browser cash purge in Google Chrome and signing in several times. Might be a PayPal problem though. Payment with credit card went smoothly.

the customer service is next level the customer service is next level. 24/7 super friendly and helpful staff. unfortunately my ordered OSMO IPL broke after 3 weeks and the company will now send me a new one.