Outstanding purchasing process. From finding the product online, talking with Eugene in support services and placing my order, it was possibly the best online purchasing experience I have had. Looking forward to getting the shipping updates and receiving the product. Great to deal with a family business rather than the large corporate. Good Job OSMO / Eugene.

The device comes in a nice case The device comes in a nice case, which always keeps the device in good hands. The case has a magnetic lid. The instruction manual is in English. It contains a comprehensive description of what should not be done. The actual handling describes a probably older device and is not detailed enough. Upon my complaint, the service immediately sent me the German version of these instructions. Afterwards I asked for more detailed explanations of how to use the device, which was done immediately and very friendly. Now I am very satisfied and curious to see when the first results will show.

DON'T BUY ANYTGING, BIG FRAUD COMPANY This company is a fraud. They just take your money and don't send you anything. I ordered an IPL device for 149€, on the 15th of March and since then it has been only forwarding AI messages from the support team with silly explanations such as it takes time, the order got lost etc... So, they send a new device and a link for the tracking number. When the link gets opened it still shows the date of 2nd April. It's almost May. I know I wont see nor the product nor the money, but I hope that someone will stop this stealing. Apparently the owner of the brand is SETH MEDIA AS placed ib Norway with only one member in charge. I hope people will read the reviews because they need ti know the truth. The support team is also horrible, it's just automaticly generated answears and with no telephone number. I have reported all the fraud activities to authorities in EU and hope something will change.

Exceptional Service, but PayPal problem I used the Chat function to ask whether the Osmolaser is for light hair and when the bot could not help me, a customer support came online right away and answered my question. I have never experienced such a fast response especially at almost midnight. Loved it, and also purchased the Osmolaser right away, will check it out soon. I gave only 4 stars because the PayPal transaction froze and did not go through even after browser cash purge in Google Chrome and signing in several times. Might be a PayPal problem though. Payment with credit card went smoothly.

Superior staff support today Superior staff support today. More than willing to assist with a lost order and readily offered a replacement. It is greatly appreciated to have trust in a company and product, and her assistance today really made a difference. I really need the product and a replacement is being shipped. Great Service.