Osmo 4g portable MiFI Customer Svc Customer Service response time was prompt. Didn’t have to wait long for Sherry to assist me after sending Chat Message with my problem and gave my email address. I was very surprised by response time and courteous service I received today, I really wasn’t sure how long I would have to wait for an answer. Osmo proved that there is still professional, courteous and helpful customer service left in most companies! Thank you Sherry, thank you Osmo. All the best to everyone.

DON'T BUY ANYTGING, BIG FRAUD COMPANY This company is a fraud. They just take your money and don't send you anything. I ordered an IPL device for 149€, on the 15th of March and since then it has been only forwarding AI messages from the support team with silly explanations such as it takes time, the order got lost etc... So, they send a new device and a link for the tracking number. When the link gets opened it still shows the date of 2nd April. It's almost May. I know I wont see nor the product nor the money, but I hope that someone will stop this stealing. Apparently the owner of the brand is SETH MEDIA AS placed ib Norway with only one member in charge. I hope people will read the reviews because they need ti know the truth. The support team is also horrible, it's just automaticly generated answears and with no telephone number. I have reported all the fraud activities to authorities in EU and hope something will change.

Very good experience with Alyssa Very good experience with Alyssa, customer support. I decided to return the purchased goods, and Alyssa replied to my emails very promptly, detailed and professional. The case was solved quickly and money was returned to my credit card in few days.

Nothing received so far More than a week ago I placed an order so it would arrive in time for Christmas. The money was deducted from my PayPal account. I received the invoice & thank you mail for my order. The only thing missing now is my actual order!?!

The device comes in a nice case The device comes in a nice case, which always keeps the device in good hands. The case has a magnetic lid. The instruction manual is in English. It contains a comprehensive description of what should not be done. The actual handling describes a probably older device and is not detailed enough. Upon my complaint, the service immediately sent me the German version of these instructions. Afterwards I asked for more detailed explanations of how to use the device, which was done immediately and very friendly. Now I am very satisfied and curious to see when the first results will show.