No returns I would not order anything from Lumitera again because despite strict return policy for returns: insured, unused, limited time 7 days to make returns, 75 % price returned only, insure package, get authorization for return....there is no email replies, no phone call replies. I did received my money via check, but comunication was not good

Great customer service, easy order, but slow shipping Lumitera has wonderful products, the website is user friendly, and their customer service is great. They get 4 stars because their shipping is soooo slow.

Order delayed and horrible communication Order never processed through thier site, but my card was charged. had to call three days later to get order processed. Was told on Wednesday that order would ship on Friday and I would get a notification. I had to call on Monday to ask about shipping status. Was told I would get a call back shortly and never did. Left vm and sent email on Monday Night. Called 2 hours into the business day on Tuesday to finally find out that light shipped Monday and would be delivered tuesday.

Paid extra to rush ship, order was never placed. We ordered 7 in slab lights and needed the junction boxes rushed ship for concrete pour. We were assured that we would get the product in time if we paid additional shipping AND an expedite rush charge. We paid both and the order was not placed. I called several times to get a tracking number and didn't get a call back. 4 days later I was able to get a hold of someone, they informed me that they forgot to place the order. No attempt at that point was made to overnight the parts, they continued in the normal process and the parts arrived 4 days later. No refund has been given for the expedite charge.

Great purchase. Item was available at an excellent price with a fast delivery. Very good purchase.