Order delayed and horrible communication Order never processed through thier site, but my card was charged. had to call three days later to get order processed. Was told on Wednesday that order would ship on Friday and I would get a notification. I had to call on Monday to ask about shipping status. Was told I would get a call back shortly and never did. Left vm and sent email on Monday Night. Called 2 hours into the business day on Tuesday to finally find out that light shipped Monday and would be delivered tuesday.

No returns I would not order anything from Lumitera again because despite strict return policy for returns: insured, unused, limited time 7 days to make returns, 75 % price returned only, insure package, get authorization for return....there is no email replies, no phone call replies. I did received my money via check, but comunication was not good

Wrong item delivered. No customer service. I ordered light fixtures with three components. two parts were delivered in black, one in white. I have been calling customer service for four days, leaving messages. Still no one has called me back.

Had to check on order We had to follow up on the order, and when we received the Seagull Mini Cans they didn't have the baffles, and when contacted they could not get them for us. I found them at another webb site and purchased them. Had I known the baffles didn't come with the cans I would have looked elsewhere. Not really Lumitera's fault the old style cans the baffles were included. Seagull made the change

Great purchase. Item was available at an excellent price with a fast delivery. Very good purchase.