Return or exchange policy is difficult and some luggage are not actually carry on dimensions Website says that you can do exchanges but when contacted about an exchange I was told "Lifease does not support the replacement of products of different specifications, replacement only supports products of the same specification." which is pretty much a replacement for the same item. Not sure what other items would have the same dimensions. Specifically, as it pertains to one of their suitcases, even though this one is noted as a 20" its dpeth does not meet carry on standards.

Everything arrived so quickly and I've… Everything arrived so quickly and I've been impressed with the quality of the products thus far. I'm even giving a few as gifts for the holidays. I'll definitely be ordering more in the future.

Highly Recommended Delivered to my house on time! FedEx called me and confirmed to ensure that there was someone at home to receive the item! Item as described, easy install. Great value for the price!

Still be careful edited original review because they finally gave me a refund.. I wanted a new product in my size but I’ll take what I can get... I would still be careful because it took multiple Emails to get that- They told me to give it to my friends or relatives! - I think that’s kinda nuts!! It just gets me because on the page with the item it says right on the same page no hassle returns... and I got hassles. It’s very misleading to have that on the order page then something else in fine print.

FRAUD FRAUD Do NOT use this company. I bought some shoe boxes, but what I was sent was nothing like what I ordered. Refund only offered if I return the package to China (very expensive). When I did that, found that the return address provided was not complete. When eventually the proper address was given, the parcel was refused! After many emails of hassling I was given 80% refund, but I still had to pay the customs charge on the parcel they wouldn't accept. Dealing with this company has been a VERY EXPENSIVE mistake. Do not buy from this company. They are not trustworthy.