When ordering I was trying to get a… When ordering I was trying to get a fast shipping method, I got on a chat to confirm if the item would go out on time and still the person could not tell me. I had to roll the dice and it didn’t not leave the warehouse in time.

Website has misleading ship times! Website has misleading ship times! We canceled our order with another company who sold the same lights, because this site said the items will ship in 2 days. That was 6 weeks ago. Called yesterday, didnt get a call back. Their customer service is horrible. Super frustrating...I'd leave 0 stars if that were possible!

Great customer Service in addition to price I have used Capitol Lighting for many fixtures in 5 major renovation projects over the past 3 years. It is not unusual to receive damage products or have issues with a faulty product (especially the more advanced dimmable LED fixtures). What o appreciate when buying through Capitol is they are quick in coordinating a resolution and good at communicating the resolution plan in a timely manner. I usually get better pricing through Capitol, but it is the customer service I appreciate most. TJ

Very helpful customer service and fair pricing I wanted to update my home and needed 8 ceiling fans. They were always quick on the phone or chatting, and helped with choosing the fans, which rods, which remotes-everything! Then I had one remote not being used and they were easy to work with regarding the return. I also believe I got the best fans for the best price. I recommend them!

Deceptive return info They deceptively write "Easy Returns" on all product pages & through checkout, but what they don't tell you is that this is a sleazy button that when clicked provides "fine print" if it can be returned. The item-specific information is clearly hidden away on purpose, instead of being in the listing. I found out the hard way trying to return a lamp that was the wrong size. When they finally accepted the return, it took 3 weeks after their receipt of the item to refund my money!