Andrew Gilton
GBWebsite has misleading ship times! Website has misleading ship times! We canceled our order with another company who sold the same lights, because this site said the items will ship in 2 days. That was 6 weeks ago. Called yesterday, didnt get a call back. Their customer service is horrible. Super frustrating...I'd leave 0 stars if that were possible!
Jane T
GBCustomer service is lacking Customer service is lacking, to say the least. I purchased a torch lamp less than a year ago and the button fell off. After several attempts at calling, without successfully getting through to anyone, I emailed. After an initial response, they have gone radio silent. Capitol Lighting has always been my lighting store of choice, but now I would hesitate to purchase from them again.
Gary D'Alelio
GBCompany is horrible Company is horrible! Would not use them for anything! Placed an order in June and it is now mid November and no sign of my items and zero communications despite my desperate attempts to get info. What an absolute horror show they are and hopefully people see this before even thinking of dealing with them. Buyer beware!
John Chanddon
GBGreat selection of items and Pamela was… Great selection of items and Pamela was very knowledgeable and answered all of my questions. I will be shipping here again when I need more lighting.
Joseph Alfano
GBVery poor follow-up customer service Purchased a hanging fixture from salesperson Barton Cross at Capitol Lighting in Eatontown. All was great until there was a problem. Barton either lied to us or failed to admit his mistake in ordering our fixture. He specifically told me the fixture would come with led bulbs, and when it did not and I asked him to correct it, his flippant reply was I should come back to his store and buy them. He refused to accept any responsibility or make any accommodation. I will never buy there again, and recommend you get every detail in writing from this guy if you do.