Customer service is lacking Customer service is lacking, to say the least. I purchased a torch lamp less than a year ago and the button fell off. After several attempts at calling, without successfully getting through to anyone, I emailed. After an initial response, they have gone radio silent. Capitol Lighting has always been my lighting store of choice, but now I would hesitate to purchase from them again.

When ordering I was trying to get a… When ordering I was trying to get a fast shipping method, I got on a chat to confirm if the item would go out on time and still the person could not tell me. I had to roll the dice and it didn’t not leave the warehouse in time.

5 plus stars!! This company always goes above and beyond. I have dealt with them on several large transactions and they never disappoint. 5 plus stars!!!

Very poor follow-up customer service Purchased a hanging fixture from salesperson Barton Cross at Capitol Lighting in Eatontown. All was great until there was a problem. Barton either lied to us or failed to admit his mistake in ordering our fixture. He specifically told me the fixture would come with led bulbs, and when it did not and I asked him to correct it, his flippant reply was I should come back to his store and buy them. He refused to accept any responsibility or make any accommodation. I will never buy there again, and recommend you get every detail in writing from this guy if you do.

Do not use this company!!! Waiting for a chandelier I ordered over 2 months ago. They never communicate with me about delays in shipping, I have to call and ask every time. It has been delayed 3 times with zero communication from 1800 Lighting. I highly recommend using another company to avoid this unnecessary stress, I wish I had.