When ordering I was trying to get a… When ordering I was trying to get a fast shipping method, I got on a chat to confirm if the item would go out on time and still the person could not tell me. I had to roll the dice and it didn’t not leave the warehouse in time.

Customer service is lacking Customer service is lacking, to say the least. I purchased a torch lamp less than a year ago and the button fell off. After several attempts at calling, without successfully getting through to anyone, I emailed. After an initial response, they have gone radio silent. Capitol Lighting has always been my lighting store of choice, but now I would hesitate to purchase from them again.

Ray - Kelly - Tiffany Ray was extremely knowledgeable and I was able to place my order (3 items) within 5-10mn. Kelly and Tiffany in customer service were so helpful and efficient. It is now my 3rd order with Capitol-lighting and my parents have place many orders - it is definitely the place to purchase light fixtures: great selection, very competitive prices, orders arrive promptly and they are very well packaged so all together a great experience and such nice additions for a home or business.

Very helpful customer service and fair pricing I wanted to update my home and needed 8 ceiling fans. They were always quick on the phone or chatting, and helped with choosing the fans, which rods, which remotes-everything! Then I had one remote not being used and they were easy to work with regarding the return. I also believe I got the best fans for the best price. I recommend them!

The customer service is impeccable The customer service is impeccable. They have kept me updated. Every step of the way for my $700 purchase. I will definitely use them again.