I have been dealing with the store in… I have been dealing with the store in Stuart Florida and in particular the customer service rep Kaitlin Booe. From day one since Sept. 2022 I have received numerous fixtures I did not order. Kaitlin does not return e mails since for two months she could not get the order correct. It seems they are unable to look at the paid sales order ticket and ship the customer what they paid for and ordered.

Ray - Kelly - Tiffany Ray was extremely knowledgeable and I was able to place my order (3 items) within 5-10mn. Kelly and Tiffany in customer service were so helpful and efficient. It is now my 3rd order with Capitol-lighting and my parents have place many orders - it is definitely the place to purchase light fixtures: great selection, very competitive prices, orders arrive promptly and they are very well packaged so all together a great experience and such nice additions for a home or business.

Customer service is lacking Customer service is lacking, to say the least. I purchased a torch lamp less than a year ago and the button fell off. After several attempts at calling, without successfully getting through to anyone, I emailed. After an initial response, they have gone radio silent. Capitol Lighting has always been my lighting store of choice, but now I would hesitate to purchase from them again.

Very helpful customer service and fair pricing I wanted to update my home and needed 8 ceiling fans. They were always quick on the phone or chatting, and helped with choosing the fans, which rods, which remotes-everything! Then I had one remote not being used and they were easy to work with regarding the return. I also believe I got the best fans for the best price. I recommend them!

100% Satisfaction Guaranteed One of the few companies left in America who truly care about their customers. I recently purchased a few light fixtures, unfortunately none of them worked out. They made it so easy to send them back, no questions asked. They promptly processed and credited my return and extended me a discount on my next purchase. Of course I re-ordered other pieces which worked out this time and I love. Thank you Capitol Lighting for making online shopping so simple and putting your customers first!