Don't buy from this company We purchased a LED projector as a Christmas gift, but unfortunately, it turned out to be incompatible with our devices. Upon contacting customer support to initiate a return, they approved it and provided us with the return address. However, when we were ready to ship the item back, we discovered a significant shipping fee of around £25. The website's return policy demands that customers are responsible for shipping costs, and upon receipt of the item (which isn't guaranteed), they would deduct an additional 20% (restocking fee) from our refund. Additionally, during the initial purchase, a small fee was charged for the exchange rate. Our encounter highlights the lack of fairness in this company's return policies, particularly crucial for those ordering from a distance through this website.

Not a good experience Not a good experience. Ordered an item advertised as solar powered. The delivery came with an ordinary battery powered lamp. Requested a replacement but was given the run around on delivery details. A replacement never arrived. Customer service was not good and it was only after a lot of persistence that they offered to refund half the money.

Very exquisite doll I bought a pink ragdoll at hh160 as a surprise gift for my daughter. When I received the product, we were both shocked. It was so realistic. My daughter liked it very much.

Marvel at hh160’s courage to take responsibility After I checked the logistics status and my package was lost by the logistics company, hh160 proactively asked me if I wanted to reissue the goods or get a full refund. I chose a refund and received a full refund within 2 hours.

Package never showed up I ordered a package almost two months ago and have still received nothing. When I write the company, they just tell me, my package is in transit, but how can it be in transit in my own town for more than a month? I have asked for my money back, without success. Cannot recommend this company at all, seems like scam.