Untruths Told to Me at Purchase Time Was told the Prowler 920 was in stock *at the Sarasota store* and would ship immediately. It was delayed for a couple weeks, and, after contacting the company twice, when it showed up, I saw the return address as Texas. I don't appreciate being told untruths.

I attempted to buy a pump from another… I attempted to buy a pump from another pool supply company - even made The purchase. Then was told delivery would be between 1-3 months! Obviously I cancelled that order. My pool guy suggested the Defender 165. I searched and found you on line, ordered the pump, and received it in about 10 days! Awesome.

SCAM! don't purchased without talking to someone or just stay away. Like others, placed an order, got an email confirmation, cc was charged, never shipped. Has been over a week and their live chat does not work, phone is now out of order and will not respond to emails. I am putting a fraud report in with my bank.

Product is fine Product is fine, arriving just today. Didn't expect to get it quickly except vendor shared shipping info early and then send to sit on the package as it was days after the shipping label was printed that it final was dropped off to/picked up by shipper. Then trust pilot requested feedback on product a week before delivery. So it seems something went awry with shipping.

Absolutely great customer service Absolutely great customer service. Communication was prompt and clear, with constant updates in regards to changes with my order. Options were made available to me right away on how I would like to pursue with my order. Delivery was very fast, product was received in great condition, and was as described.