I too ordered a product that they told… I too ordered a product that they told me was a Chinese holiday. It was gonna be two or three more weeks before they would be back in to get my item shipped. Then they shipped it to the wrong ZIP Code and said it was being sent back I sent several emails giving them my correct ZIP Code and now I just received an email saying it’s been shipped again to a whole Nother ZIP Code that is also incorrect. I will not buy from this company again and if they don’t get back to me with my product shipped to me ASAP I will be contacting my credit card to have this charged reversed and I will definitely get the word out to everyone I know not to buy from this company. If I know it was from China I would never have ordered.

Great products very much as shown… Great products very much as shown online. We had a fixture arrive with shipping damage and it was replaced right away. We also had a fixture stop working within the warranty period and it was replaced right away. Great customer service and follow up!

Excellent customer service When we received our order it didn’t provide enough light for the intended spot and I got in touch to get instructions to return it. They offered to send a brighter fixture at no cost which arrived a couple of weeks later. We needed some guidance as to how to install the new shade and they went to the trouble of recording a video to demonstrate for us. They were very responsive and polite in all our communication. The new fixture is great and I am grateful for the personalized attention they gave us through the whole process. It’s rare to have this level of customer service.

Never order anything from this company I would give this company zero stars if I could. I waited 6 weeks for a ceiling light to arrive. When it showed up this $250 light was missing pieces, falling apart, with no instructions, and was clearly cheaply made. I had a certified electrician confirm the thing is a cheap piece of crap and wouldn't work. Throughout this the company was unresponsive and when I told them I wanted to file a claim for a return they responded with the polite version of "sod off."

DO NOT order from this company The light I ordered, arrived damaged, and was completely made of cheap plastic and rubber material when the website stated that it was metal and acrylic. I Emailed the website five times, sent pictures showing how it arrived damaged and asked for money back(over 300 cad) and still have not heard anything, not even a generic response email. Do NOT order from this company.