This company is a SCAM We ordered a light fixture and here are just *some* of the problems we had: 1) it took months to come 2) it is COMPLETELY un-installable 3) it did not come with a parts list or instructions 4) the parts it did come with (very few) violated US building codes and could not be installed 5) when we asked for a refund because it is not possible to install this light to code or safely, the company did not respond

Ordered mine 3 months ago, it’s still in China Ordered my lamp Jan 3. It’s now April 6 and updated tracking shows the package apparently just meandering around China every couple days. I hope my patience will pay off, I hate dealing with refunds and customer service so I’m taking my time

Unfortunately I didn't do my homework… Unfortunately I didn't do my homework on this company and learned my lesson the hard way. This is a scam company. The light we received is of poor quality, not to US safety standards and a huge fire risk. The company disguises the fact that they're not based in the US, and then informs you that you're responsible for any return shipping to China. They offer a partial refund for you to keep the item -- which I'm guessing is their business model as they'd still turn a profit on these cheaply constructed products. Don't make the same mistake I did!

I ordered a desk lamp in November 23… I ordered a desk lamp in November 23 and have sent many emails to find out when it will arrive. Like many other customers, this company make the excuse of shipping delays.. DO NOT USE THIS SITE. They take your money but do not deliver. IF I were to ever receive this item, have requested to return, especially after reading reviews from customers saying that after a very long wait for their product, they arrive faulty and of poor quality.

Excellent customer service When we received our order it didn’t provide enough light for the intended spot and I got in touch to get instructions to return it. They offered to send a brighter fixture at no cost which arrived a couple of weeks later. We needed some guidance as to how to install the new shade and they went to the trouble of recording a video to demonstrate for us. They were very responsive and polite in all our communication. The new fixture is great and I am grateful for the personalized attention they gave us through the whole process. It’s rare to have this level of customer service.