Return of damaged good was fully refunded within days We ordered three separate items. The first two arrived in great shape and are lovely. The third item, separate order, arrived with a crack. Customer Services was very responsive and provided a full refund (shipping and everything) within days.

Never order anything from this company I would give this company zero stars if I could. I waited 6 weeks for a ceiling light to arrive. When it showed up this $250 light was missing pieces, falling apart, with no instructions, and was clearly cheaply made. I had a certified electrician confirm the thing is a cheap piece of crap and wouldn't work. Throughout this the company was unresponsive and when I told them I wanted to file a claim for a return they responded with the polite version of "sod off."

Affordable Products with Acceptable Quality | Incredible Customer Service 4.5/5! I ordered the Contemporary Creative 3D Printed Moon Ceramic Base USB Table Lamp For Bedroom (Ceramic Base + Little Prince Ornament). For how affordable it is, the item quality is quite good and does the job in style. I would prefer the shadow of the lamp base (where it connects to the 3D printed moon) to not be visible, especially when the lamp is at full brightness; but that's me nitpicking. The item was shipped from China, so do expect a longer shipping time. (I liked that they were very communicative on the status of the shipment!) I took off a ½ point symbolically because the shadow, and because the Little Prince ornament did arrive broken. Their customer service representative (shout out to Lily) was incredibly helpful, kind, and responsive, though! They quickly replaced the ornament for me and it arrived at my door in about two weeks.

Ordered mine 3 months ago, it’s still in China Ordered my lamp Jan 3. It’s now April 6 and updated tracking shows the package apparently just meandering around China every couple days. I hope my patience will pay off, I hate dealing with refunds and customer service so I’m taking my time

PLEASE READ FOR SAFETY/Revised review PLEASE READ! My husband is an electrician...we installed a ceiling light purchased from this site and within an hour of it being on, it started smoking, and caught on fire. The transformer was black. Thank goodness we were home. Customer service is horrible which I expected after the fact, don't waste your time buying from Bulb Square. Such a headache. ** Review revised as of 10/25/23: The company emailed me back with a full refund, which I was grateful for, thank you.