Epitome of "Poor Customer Service" "Stay away from this company!" My problem was simple I was upset that I placed an order and paid for it only to get a phone call that the item was already sold. I was asked to buy the new one. However when I got upset I was offered to split the difference. I decided i wanted to speak to a manager and was told one would call me back. A few days later I sent an email responding to my order being canceled asking again to speak to a manager. Didn't get a call back from a manager and only after another email did I get an email from "Ernesto Gongora, G.M" who informed me of some real gems (here are some direct quotes) "The managers are busy handling calls for customers who have legitimate problems and real issues or serious complaints" "If we had managers call back every customer when we ran out of something we would loose all of the customers who legitimately required a call back for resolution of a problem that was truly critical as opposed to somebody who just wanted to argue for some insanely childish reason." "As a child most learn this is not a perfect world an of course choose to take issue when they feel a serious injustice was done them but only a narcissistic individual would go on the way you have in demanding perfection in the name of customer service" "I would suggest you seek counseling or at least take a hard look in the mirror and try to grow up." "People like you are why we have so many frivolous law suits in this country" "Please do not contact us anymore." "People like you are why we have so many frivolous law suits in this country' "Please do not contact us anymore." After that I don't know what more there is to say? I suppose just keep it simple and stay away. "You get what you pay for both in service and product." what is even more mind blowing is that the item I wanted, that I was told was already sold is still this point listed for sale on their website. Wow!

terrible...disrespectful customer service I purchased my lights through their financing program.They shipped the wrong lights. I spoke with their customer service and was told i would be issued a ups call tag and that the correct lights would be overnighted to me. The next day i was contacted by tbe same guy asking if i would be willing to pay half of the overnight shipping. I said no way, it was your mistake and you promised overnight. He said no problem...it will go out today. Later i got a call from them saying they would only be willing to ship ground and that it is not their problem that it doesnt fit my schedule....REALLY? WOW! After being treated like a second rate citizen for over an hour i was finally promised 3rd day shipping. Steer way clear of these idiots!

Junk products, lousy service I ordered about a thousand dollars worth of lighting from them, and around a fourth of the order arrived damaged. Plus, one of the products was NOT what the web site claimed - the web site called it a "96 DMX channel controller" and it was actually a 24 channel controller that you could save 96 "scenes" with. Not the same thing by any stretch of the imagination. I asked to have the damaged products replaced, but they said all they would do is send parts to make the repair. The parts they sent were for another product, and of course, did not work. I also asked for a refund on the controller since they misrepresented the product on the web site. They agreed to take the controller back, but would only give me store credit. I ended up with another controller that still does not meet my needs, but it was all they could offer. It's going up on eBay soon. The manuals that come with the products are useless. One says not to use the light in any place that is " damp or darkish." Really? I can't use the light in a place that is "darkish?" What's the point of having the light, then? These guys buy crappy, crappy Chinese-made products; they tell you whatever it takes to get you to buy them, and they don't stand behind these junky products at all. I will NEVER buy from them again, and I will actively direct people elsewhere for their stage lighting needs. In this case, you don't get what you pay for - you get LESS. Steer clear of these guys.

Awful! Cheaplights is... uh... interesting. I ordered some strobe lighting for a Haunt we do tech for. 10 Kodiak Strobes. Showed up 9 days after ordering, really? 9 Days? I was told 4 maximum when I spoke to a very rude customer service agent. Lights show up, and as we test them, they only seem to work in cycles... Sometimes we plug them in and they work, other times they do not. As of today, only 2 of the strobes still function, after 10 light uses (very rarely flashed). Store would not help in any way, despite the "warranty" that was included with them. Spend the money and buy from real suppliers. Even direct from china is better than these morons.

Cheap lights has cheap customer service We have spent a lot of money at cheap lights, but we will not be using them anymore. The man in charge was rude and condescending. They did not try and fix the problem and I ended up having to reorder the broken piece and pay almost the same price for shipping to get it in time. They said they would make sure I got my money back once fed-ex came and picked up the damaged material. (another thing I had to do myself) I called them to get my money back for the claim which again they were condescending and rude. They had a whatever attitude and didn't make anything right. They had no problem taking my money and had no problem putting all the blame on fed-ex and the manufacturer. We have spent thousands of dollars with them and they wouldn't hold to their word regarding fixing the problem. I am out over 380 dollars that they won't make right even though they said that if I got fed ex to pick up the broken piece they would reimburst me for the other charges. (when I had to reorder the piece of trussing to make our show deadline) They sell cheap stuff for cheap. Apparently the money you spend doesn't go toward customer service.