terrible...disrespectful customer service I purchased my lights through their financing program.They shipped the wrong lights. I spoke with their customer service and was told i would be issued a ups call tag and that the correct lights would be overnighted to me. The next day i was contacted by tbe same guy asking if i would be willing to pay half of the overnight shipping. I said no way, it was your mistake and you promised overnight. He said no problem...it will go out today. Later i got a call from them saying they would only be willing to ship ground and that it is not their problem that it doesnt fit my schedule....REALLY? WOW! After being treated like a second rate citizen for over an hour i was finally promised 3rd day shipping. Steer way clear of these idiots!

Not a reputable outfit (miss my friends at the old CheapLights.com) Famous Stages should change their name to Cheap-skates Lighting dot com. I've had been a long time customer of the old Cheaplights.com based in Houston for almost a decade spending thousands of dollars on gear over the years. While shopping online the other day on their website I noticed they had listed 10' AC power cords at $0 .. I thought what the heck and ordered (14) pieces as part of a larger $200+ order. When the sales team caught the mistake this guy Joe calls my cell trying to make it my problem. At first he didn't believe me when I told him the price on their own website and hung up. Then he calls back and was extremely rude saying he could not honor the order even it was their mistake. When I offered to pay for the cords at his cost and he told me his cost was none of my business. I canceled the entire order. Joe told me I should never order from them again. Rest assure I won't!!

Epitome of "Poor Customer Service" "Stay away from this company!" My problem was simple I was upset that I placed an order and paid for it only to get a phone call that the item was already sold. I was asked to buy the new one. However when I got upset I was offered to split the difference. I decided i wanted to speak to a manager and was told one would call me back. A few days later I sent an email responding to my order being canceled asking again to speak to a manager. Didn't get a call back from a manager and only after another email did I get an email from "Ernesto Gongora, G.M" who informed me of some real gems (here are some direct quotes) "The managers are busy handling calls for customers who have legitimate problems and real issues or serious complaints" "If we had managers call back every customer when we ran out of something we would loose all of the customers who legitimately required a call back for resolution of a problem that was truly critical as opposed to somebody who just wanted to argue for some insanely childish reason." "As a child most learn this is not a perfect world an of course choose to take issue when they feel a serious injustice was done them but only a narcissistic individual would go on the way you have in demanding perfection in the name of customer service" "I would suggest you seek counseling or at least take a hard look in the mirror and try to grow up." "People like you are why we have so many frivolous law suits in this country" "Please do not contact us anymore." "People like you are why we have so many frivolous law suits in this country' "Please do not contact us anymore." After that I don't know what more there is to say? I suppose just keep it simple and stay away. "You get what you pay for both in service and product." what is even more mind blowing is that the item I wanted, that I was told was already sold is still this point listed for sale on their website. Wow!

Terrible Customer Service (In-Store) Needed lighting for a company sponsored project. Walked into their Dallas store with two other friends. Viewed a great floor display for about 15 min until we stopped someone for assistance. We were told there was only one rep and we waited another 15 min until we stopped another of the 4 people that were walking around. He was extremely unresponsive when we told him what we were looking for and treated us as if he was sure we weren't going to buy anything. We were patient and asked questions about the different products but were repeatedly told "naw that's it". We settled with what we could and asked to buy three of one of the floor models we saw but after 10 min were told they were out of stock. I gave up at this point at even trying to get an alternate. All of the reps were at the counter "hanging" with customer-like people and could care less about selling anything. I have no idea how they stay in business with this kind of "unprofessional, backstreet, I'm doing you a favor" approach, especially when they seem to be in a good market with products that have demand (maybe that's the problem). The sad thing is that we weren't on a budget and would have sold up.

Awful! Cheaplights is... uh... interesting. I ordered some strobe lighting for a Haunt we do tech for. 10 Kodiak Strobes. Showed up 9 days after ordering, really? 9 Days? I was told 4 maximum when I spoke to a very rude customer service agent. Lights show up, and as we test them, they only seem to work in cycles... Sometimes we plug them in and they work, other times they do not. As of today, only 2 of the strobes still function, after 10 light uses (very rarely flashed). Store would not help in any way, despite the "warranty" that was included with them. Spend the money and buy from real suppliers. Even direct from china is better than these morons.