They should be called Cheap Broken Lights.com I ordered lights. They arrived broken. I called for a replacement. They said I have to pay the shipping. I never had a company try to charge me for shipping back a broken product. I could see if the product broke months later and before the warranty period. But these arrived broken. The girl on the phone said she knows and agrees that is isnt fair, but there was nothing she could do. I m actually affraid to even ship them because I dont trust that they will replace the broken lights. I wish I read the reviews first. Dont buy From Cheap Broken Lights. Com

TERRIBLE Customer Service I spent a great deal of money at cheaplights.com and made a phone order. The people there were helpful when I wanted to know about the product. However, as soon as they got my money it was a different story. I was told the shipping was going to cost around 50 dollars for my order. It was 100. I was offered a drop shipment at my house, but what they dont telll you is that the drop shipment is an additional 60 bucks. 160 for shipping altogether. Suddenly these cheaplights got expensive. I found this out after calling them asking for the rececipt that they never emailed me and getting the invoice. They sent the shipment to their warehouse instead of my house and offered me store credit if I went to pick it up instead of them reshipping it to me. When I went to pick up the lights they told me I could only get 20 dollars worth of store credit. Not even enough to cover the cost of driving over there or buy anything descent in the store. When I tried to tell them I wanted to be reimbursed for the 60 dollar drop shipment which never happened they told me my inconvenience was not worth that much. ALSO what they do not tell you is that there is no returning your lights once you buy them. I guess the fact that the tattooed men tossing my boxes full of lights on the ground would have nothing to do with them not working? When I asked them why that was not stated over the phone they replied that it is in tiny font on their website. I guess I should have just known that? Overall the service is just shameful. They were rude and condescending, the man running this business is terribly unprofessional, and they are increadibly misleading. I must have asked 50 questions of these people before buying and they still manged to screw me over. They may be cheaplights but they get you with shipping and a lack of return policy. I will never shop there again. AVOID THESE PEOPLE THEY WILL TRY TO SCREW YOU OVER!!!

Awful! Cheaplights is... uh... interesting. I ordered some strobe lighting for a Haunt we do tech for. 10 Kodiak Strobes. Showed up 9 days after ordering, really? 9 Days? I was told 4 maximum when I spoke to a very rude customer service agent. Lights show up, and as we test them, they only seem to work in cycles... Sometimes we plug them in and they work, other times they do not. As of today, only 2 of the strobes still function, after 10 light uses (very rarely flashed). Store would not help in any way, despite the "warranty" that was included with them. Spend the money and buy from real suppliers. Even direct from china is better than these morons.

Terrible Customer Service (In-Store) Needed lighting for a company sponsored project. Walked into their Dallas store with two other friends. Viewed a great floor display for about 15 min until we stopped someone for assistance. We were told there was only one rep and we waited another 15 min until we stopped another of the 4 people that were walking around. He was extremely unresponsive when we told him what we were looking for and treated us as if he was sure we weren't going to buy anything. We were patient and asked questions about the different products but were repeatedly told "naw that's it". We settled with what we could and asked to buy three of one of the floor models we saw but after 10 min were told they were out of stock. I gave up at this point at even trying to get an alternate. All of the reps were at the counter "hanging" with customer-like people and could care less about selling anything. I have no idea how they stay in business with this kind of "unprofessional, backstreet, I'm doing you a favor" approach, especially when they seem to be in a good market with products that have demand (maybe that's the problem). The sad thing is that we weren't on a budget and would have sold up.

Cheap lights has cheap customer service We have spent a lot of money at cheap lights, but we will not be using them anymore. The man in charge was rude and condescending. They did not try and fix the problem and I ended up having to reorder the broken piece and pay almost the same price for shipping to get it in time. They said they would make sure I got my money back once fed-ex came and picked up the damaged material. (another thing I had to do myself) I called them to get my money back for the claim which again they were condescending and rude. They had a whatever attitude and didn't make anything right. They had no problem taking my money and had no problem putting all the blame on fed-ex and the manufacturer. We have spent thousands of dollars with them and they wouldn't hold to their word regarding fixing the problem. I am out over 380 dollars that they won't make right even though they said that if I got fed ex to pick up the broken piece they would reimburst me for the other charges. (when I had to reorder the piece of trussing to make our show deadline) They sell cheap stuff for cheap. Apparently the money you spend doesn't go toward customer service.