Cheap lights has cheap customer service We have spent a lot of money at cheap lights, but we will not be using them anymore. The man in charge was rude and condescending. They did not try and fix the problem and I ended up having to reorder the broken piece and pay almost the same price for shipping to get it in time. They said they would make sure I got my money back once fed-ex came and picked up the damaged material. (another thing I had to do myself) I called them to get my money back for the claim which again they were condescending and rude. They had a whatever attitude and didn't make anything right. They had no problem taking my money and had no problem putting all the blame on fed-ex and the manufacturer. We have spent thousands of dollars with them and they wouldn't hold to their word regarding fixing the problem. I am out over 380 dollars that they won't make right even though they said that if I got fed ex to pick up the broken piece they would reimburst me for the other charges. (when I had to reorder the piece of trussing to make our show deadline) They sell cheap stuff for cheap. Apparently the money you spend doesn't go toward customer service.

Awful! Cheaplights is... uh... interesting. I ordered some strobe lighting for a Haunt we do tech for. 10 Kodiak Strobes. Showed up 9 days after ordering, really? 9 Days? I was told 4 maximum when I spoke to a very rude customer service agent. Lights show up, and as we test them, they only seem to work in cycles... Sometimes we plug them in and they work, other times they do not. As of today, only 2 of the strobes still function, after 10 light uses (very rarely flashed). Store would not help in any way, despite the "warranty" that was included with them. Spend the money and buy from real suppliers. Even direct from china is better than these morons.

Not a reputable outfit (miss my friends at the old CheapLights.com) Famous Stages should change their name to Cheap-skates Lighting dot com. I've had been a long time customer of the old Cheaplights.com based in Houston for almost a decade spending thousands of dollars on gear over the years. While shopping online the other day on their website I noticed they had listed 10' AC power cords at $0 .. I thought what the heck and ordered (14) pieces as part of a larger $200+ order. When the sales team caught the mistake this guy Joe calls my cell trying to make it my problem. At first he didn't believe me when I told him the price on their own website and hung up. Then he calls back and was extremely rude saying he could not honor the order even it was their mistake. When I offered to pay for the cords at his cost and he told me his cost was none of my business. I canceled the entire order. Joe told me I should never order from them again. Rest assure I won't!!

DO NOT purchase anything from this seller DO NOT purchase anything from this seller. The sales department is very friendly,and helpful right up until the point that they get your money. If you have any problems after the sale, then you will get nowhere. Said found my return sending out replacement called a week later said we never received your rma product yet. poor poor business. STAY AWAY will never buy from again

Dumbfounded by how poor the service was We had bought a product advertised as a hazer, expecting the typical characteristics of a haze machine. Upon it's arrival, it was an over glorified fog machine. Due to limiting circumstances, a fog machine is next to useless for what we needed it for. Upon contacting customer service to explain the situation, we were rudely told there was nothing that could be done to help our situation. The only option was to pay at 30% restocking fee, plus shipping, and have receive in-store credit. Now, why would I want more credit to a store that has treated me so poorly? Looking back, it's pretty comical how bad it was. There are a lot of great one-liners I now share with my friends that I gained from their customer service.