terrible...disrespectful customer service I purchased my lights through their financing program.They shipped the wrong lights. I spoke with their customer service and was told i would be issued a ups call tag and that the correct lights would be overnighted to me. The next day i was contacted by tbe same guy asking if i would be willing to pay half of the overnight shipping. I said no way, it was your mistake and you promised overnight. He said no problem...it will go out today. Later i got a call from them saying they would only be willing to ship ground and that it is not their problem that it doesnt fit my schedule....REALLY? WOW! After being treated like a second rate citizen for over an hour i was finally promised 3rd day shipping. Steer way clear of these idiots!

Junk products, lousy service I ordered about a thousand dollars worth of lighting from them, and around a fourth of the order arrived damaged. Plus, one of the products was NOT what the web site claimed - the web site called it a "96 DMX channel controller" and it was actually a 24 channel controller that you could save 96 "scenes" with. Not the same thing by any stretch of the imagination. I asked to have the damaged products replaced, but they said all they would do is send parts to make the repair. The parts they sent were for another product, and of course, did not work. I also asked for a refund on the controller since they misrepresented the product on the web site. They agreed to take the controller back, but would only give me store credit. I ended up with another controller that still does not meet my needs, but it was all they could offer. It's going up on eBay soon. The manuals that come with the products are useless. One says not to use the light in any place that is " damp or darkish." Really? I can't use the light in a place that is "darkish?" What's the point of having the light, then? These guys buy crappy, crappy Chinese-made products; they tell you whatever it takes to get you to buy them, and they don't stand behind these junky products at all. I will NEVER buy from them again, and I will actively direct people elsewhere for their stage lighting needs. In this case, you don't get what you pay for - you get LESS. Steer clear of these guys.

shady business practices Don't trust any positive reviews on here (not that I saw any). A friend of mine got fired for refusing to write positive reviews to counteract the negative reviews from actual customers. You want better reviews? Practice better business. Listen to the reviews and fix the problems instead of trying to cover it up.

Terrible Customer Service (In-Store) Needed lighting for a company sponsored project. Walked into their Dallas store with two other friends. Viewed a great floor display for about 15 min until we stopped someone for assistance. We were told there was only one rep and we waited another 15 min until we stopped another of the 4 people that were walking around. He was extremely unresponsive when we told him what we were looking for and treated us as if he was sure we weren't going to buy anything. We were patient and asked questions about the different products but were repeatedly told "naw that's it". We settled with what we could and asked to buy three of one of the floor models we saw but after 10 min were told they were out of stock. I gave up at this point at even trying to get an alternate. All of the reps were at the counter "hanging" with customer-like people and could care less about selling anything. I have no idea how they stay in business with this kind of "unprofessional, backstreet, I'm doing you a favor" approach, especially when they seem to be in a good market with products that have demand (maybe that's the problem). The sad thing is that we weren't on a budget and would have sold up.

Cheap lights has cheap customer service We have spent a lot of money at cheap lights, but we will not be using them anymore. The man in charge was rude and condescending. They did not try and fix the problem and I ended up having to reorder the broken piece and pay almost the same price for shipping to get it in time. They said they would make sure I got my money back once fed-ex came and picked up the damaged material. (another thing I had to do myself) I called them to get my money back for the claim which again they were condescending and rude. They had a whatever attitude and didn't make anything right. They had no problem taking my money and had no problem putting all the blame on fed-ex and the manufacturer. We have spent thousands of dollars with them and they wouldn't hold to their word regarding fixing the problem. I am out over 380 dollars that they won't make right even though they said that if I got fed ex to pick up the broken piece they would reimburst me for the other charges. (when I had to reorder the piece of trussing to make our show deadline) They sell cheap stuff for cheap. Apparently the money you spend doesn't go toward customer service.