Lumens has become my go to place for… Lumens has become my go to place for lights! The sales reps were very helpful in narrowing down the choices. Everything shipped timely and arrived in good condition. I love my new Pina, it's the perfect little light on my nightstand!

Never received my order after waiting 3 months Lumens set extremely poor expectations of delivery timeline, and after waiting 2.5 months (initial estimate was 4 weeks), I finally received a shipping confirmation. 2 weeks, 2 shipment attempts, and multiple customer service calls later, I still don’t have the products I ordered. The company can’t even get me the items I ordered now that they are available. I live in a single family home with a unit number A, it’s not complicated. Hoping the cancellation actually goes through and I get my money back.

VERY glad I read the reviews before… VERY glad I read the reviews before spending $1200. I decided to check this company out after it offered me $50 off "orders of $500 or more". We found a dining room light we really liked, got to the checkout to spend well over $1,000.00 and the code wouldn't work. I attempted to call over and over, no one answers their customer service. Attempting to call them at 9am (east coast time) and their recording gives the obligatory "We are experiencing significantly high call and email volume." That made me remember TrustPilot, so I came here to check out their review. Thanks TrustPilot and TrustPilot reviewers. Based on the reviews here and the issues I was already having with this company before I even handed over a credit card number, you likely saved me $1200 and a LOT of anger and frustration with what is no doubt a dubious company.

Bad customer service Not sure about the quality of lights we ordered since we haven't seen them yet. Ordered more than 15 days ago and still not shipped. Contacted customer support and was told it's going to be shipped tomorrow and tomorrow came and go. Our lighting contractor could not wait that long for the lights and we had to use replacement for these. Terrible.

High return fees This was second time ordering pendants for my second house. By the time the items arrived, I changed my mind. As soon as the 2 lights hit my doorstep I requested a return on the website. FYI, the 2 items were shrink wrapped together and sent to me as 1 package and 7lbs. After creating the return, I’m being charged $60 for return shipping and 2 separate return labels with 4lbs each. When I chatted with an agent, they informed me that the items Weight 3.65lbs and rounded up to 4lbs and not sure why the manufacturer would ship them 7lbs total and is there anything else they can help me with?! No effort to try to make a customer happier!