I spent so much time searching through… I spent so much time searching through hundreds of lights to find the perfect set. Shipping was supposed to be about a week out. I paid for the lights and 2 months later they just cancel my order (only after I checked with them a 2nd time for an update) No compensation or coupon for the fact that they have been holding over $1,000 for 2 months and now I need to order from someone else I guess when I eventually get my refund.

Ordered the lights Ordered the lights. Since ordering had seen them cheaper in a store in the UK much superior quality. Received lights after about 3 weeks. One of the strips would not stick. Despite the area it was applied being clean and dry. Contacted them by email on numerous occasions and have had no response whatsoever. Very poor service. Buy from the UK then you can see what you are getting.

Scam company Scam company, do not order. No items stocked, 1 day processing takes a minimum of 4 days. Delivery is ridiculous. Customer service wait time is hours. Reviews aren’t real, they are from other sites as they don’t allow reviews. The worst experience, beware!

Never received my order after waiting 3 months Lumens set extremely poor expectations of delivery timeline, and after waiting 2.5 months (initial estimate was 4 weeks), I finally received a shipping confirmation. 2 weeks, 2 shipment attempts, and multiple customer service calls later, I still don’t have the products I ordered. The company can’t even get me the items I ordered now that they are available. I live in a single family home with a unit number A, it’s not complicated. Hoping the cancellation actually goes through and I get my money back.

I wish I could leave negative stars I wish I could leave negative stars. I am a designer and used lumens for a project. the shipping is free but my client keeps receiving a bill from fed ex. have called lumens 3 times. one of the light fixtures was received with an arm broken. still have not received a refund. I have spent way too much time trying to make this right. will never order from again