READ ALL REVIEWS BEFORE ORDERING ANYTHING FROM THIS COMPANY!Ordered 2 dog tags on January 24 Negative reviews of this company’s customer service are 100% accurate according to my experience trying to get my merchandise that I ordered over 5 weeks ago! There is no phone number to call them. There is no chat help. And the “Happiness Team” does not return emails nor notify the customer if there is a problem. Yet the charge for an order appears immediately after the order is placed. I ordered 2 dog tags on January 24, 2024. Order confirmed by Coco and Bark on 1/26 and the charge appeared on my credit card immediately. Inquired about the order (that had not arrived) on 2/16. Got a reply the same day that there was an issue with the address and to please confirm the address. I did so immediately. Within a day I was asked to rate the “HAPPINESS TEAM” that dealt with my inquiry. I replied that I could not rate the HAPPINESS TEAM since no one had replied to my email and certainly no one had done anything to make me happy! No response. On 2/26 I inquired again about my order. Today is 3/3 and no response. I finally notified my credit card company to investigate the order and this company and to get the charge removed. Unless you want to have these headaches with a company that clearly does not care at all about the customer, I suggest you shop somewhere else for your pet needs.

STAY AWAY. Bad customer service I ordered a dog tag three weeks ago with the name Luna. It made it to my hometown postal service and then was returned to the sender due to an insufficient address. I had emailed them and got no response. I had to email them three times to get a response. Finally they tried to ship again and the same thing happened. Meanwhile I am getting packages from other companies with no problems. They offered me a refund and I still have not received the refund or a cancellation email after a week and a half. I will never purchase through them EVER! Worst customer service and they do not have a phone number to call!

Really enjoy the 50% discount Really enjoy the 50% discount, and when I added the blanket I saved more money. Free shipping was a bonus, too! My dog loves his comfy bed, so we decided to buy another so he will have one at both of our homes.

This is a wonderful store This is a wonderful store. Easy to order and gets your order to you in time. I recently brought a name tag for my Chowdog. We liked it so much we are ordering a second one for his harness now. The quality of this tag is perfect. Thank You. CINDY and Loki-Lolo.

Love the products I have purchased 3 times and am very happy with the quality of their products and customer service!