The bed is great The bed is great, I have two of them and my dogs love them. They came quickly and Mushy was easy to communicate with. Will buy again!

Suckered by Instagram ad Suckered by Instagram ad. Started looking into it more once I realized it was shipping from China and taking forever. Sent multiple emails to cancel order; never received a reply. Package finally arrives but by this time I definitely don't want it - go to their Refund Policy page to find that not only do I need to pay out of pocket to ship it back to CHINA, they "don't guarantee" they'll even receive it and won't "approve or reject" a refund until they do. Kicking myself for not searching for real reviews beforehand. Ridiculous company.

Easy to order; dog loves it. Ordering was easy. Product arrived promptly, and my dog is already gravitating to it easily. I've been training "place" with her, and the little treats have been nestling in the fibers in a way that makes it double as a snuffle mat. Super useful distraction task for my anxious pup. The bed itself is holding up through all of this.

Definitely Recommend! Not only do my puppos LOVE their MushyBed, but working with their customer service was a breeze! I believe they used to ship their products from overseas, and at the height of COVID, things were a little delayed. I reached out (on Instagram, which I understand isn’t the most efficient communication sometimes), and my concerns were immediately attended to by a representative! This product is my dogs’ emotional support bed, but the customer service is just as supportive!

Absolutely horrific sham of a company Absolutely horrific sham of a company. Purchased bed and received a shipping notification within an hour. This was over a month ago. Nothing has been received and have not been able to get a real response from “customer service” despite trying to contact them on all possible platforms. Save your money. Have since purchased a bed that was a quarter of the price, delivered within 2 days and I’d imagine of far superior quality.