Awesome Service Reps First day I tried to order, I was unable to process my payment. I called and spoke with a really nice rep that said they would look into it and call me back with info--they called back that day to let me know that the servers for Visa had gone down. The next day they called me back to let me know that the system was back online and that I could order my railing! I have over 30 houses going right now--that extra level of service was so needed!!

All Told--I was pleased with the… All Told--I was pleased with the responsiveness of Scott Nichols; in explaining and expediting an order that got bundled and then postponed for 2 months.... My order was placed on a FRI- I followed up on Mon and was assured it would be shipped that week... unfortunately, there was a glut sold over the weekend that was not evident to the CS agent... The order was rectified as best it could be- Good product.

Would of given 5 stars but product that… Would of given 5 stars but product that arrived was different than description. The pickets were supposed to be 3.5 inches wide but the ones that came were 4 inches so they will not fit into my existing stockade to replace damaged pickets.

Very responsive customer service Very responsive customer service, good prices compared to competitors. I ordered a large number of deck tiles from Yard & Home that ran into a number of logistical issues when shipping. Though the supplier/logistics companies were not very helpful and I ended up having to rent a truck to do last mile pickup of the delayed, 3000lb shipment myself, Y&H themselves were quick to respond and helpful throughout the process. They also refunded me the costs of pickup upon request.

Always a suspicious online shopper. I placed my order on line and to my surprise it was shipped complete in two days. Long before my deck project was complete. I have had easier installation on other railing but the quality and appearance is excellent. I still have to install the stair rails however,