Sent wrong tile. Beautiful tile selection, but they sent the wrong tile sample. Colors online do not fully match reality, so we are glad we ordered a sample. But, the sample we ordered is not the one we received. Makes me concerned about ordering large quantity - what if they send the wrong one? When we ordered the sample we did not get any confirmation of shipping, tracking, or estimated arrival so it was a bit of a mystery until the tile sample showed up by mail.

I’m absolutely thrilled with my order! I’m absolutely thrilled with my order. They’re gorgeous, high-quality tiles. Everything was packed carefully. Shipping was reasonable in cost and speed. Highly recommend!

Happy customer I was looking for something very specific and Diane at BelTile was incredibly helpful throughout the entire process, contacting their factories in Italy to see what could be sourced to fulfill my vision. Price was very competitive compared to other options I explored. I just placed a large order and have yet to receive it so I can't speak to the delivery experience just yet but the sales process was very pleasant and I would highly recommend this company. 12 out of 10 stars for Diane!

My sample tile arrived in perfect condition, but… My sample tile arrived in perfect condition, thanks to lots of bubble wrap. But I learned the hard way why it cost $35 to ship a 2x8" piece of tile: it came from Tunisia, not the US! So I will not be ordering more tile to put into a bathroom.

Excellent customer service by Diane -