Second time around it got better First review I made was 1 star and was based on an experience where I did not get the right product, and did not hear from Brickhouse when I contacted them. Then they woke up, and treated me very nice. I was allowed to return my product and was refunded. Also the second time I was allowed to return with refund. Also the respons time was very fine when we communicated, that gives a thumbs up :)

Adrienne Evangelista was very… Adrienne Evangelista was very professional and supportive . The full transaction from my first call to actually placing an order took less than one hour.. I would recommend your company to all my associates. Thanks

DO NOT TRUST THIS COMPANY OR THE PRICES… DO NOT TRUST THIS COMPANY OR THE PRICES THEY QUOTE ONLINE!!! I purchased an item from Brickhouse online. I received an e-mail asking for payment confirmation and replied immediately and followed up with a phone call. Customer service advised my payment was received and all was well including the next day shipping charge. After waiting to receive the product the following day, I called to follow up and was advised the product was being drop shipped from the supplier and it would arrive the next day by 8:00 PM. Shortly after that call, I received a call from Customer Service advising me of a "price spike" and that the products I ordered would cost me 50% more than what I had paid. I told them this was unacceptable and asked them to speak to a supervisor. The supervisor told me the same and said they would not honor the price quoted online. I contacted the CEO/Founder Todd Morris directly to ask for his assistance. His response was: "This is a part that we very rarely sell and with the supply chain issues it is possible the price went up recently and we were not notified until we put in the order for you. I will ask my team to remove this part from our site and talk to the distributor because that is not how we want to do business. " HOW DOES THEIR INABILITY TO KEEP THEIR WEBSITE UPDATED BECOME MY PROBLEM? They offered a price for a product and I accepted that offer. Sounds like a contract to me. They have not only breached the contract but also ruined their credibility to do business as a "trusted" company.

Quick, Professional, & Easy Experience! Derek was extremely professional and knowledgeable on the product I was needing assistance on this morning. And he made the ordering process even easier by placing it for me over the phone! Thank you Derek for all your help and making my first experience with Brickhouse Security as painless & smooth as possible. Respectfully, Jennifer M Poly

They give out personal info.very… They give out personal info.very horrible tech support I would not recommend this to anyone .Not worth money will never recommend too anyone just a joke .