My experience with the representative…Prompt and Professional My experience with the representative was very professional and courteous. Had quick answers to my questions.

Failed to cancel, billed me anyway.... Called two months ago to cancel because I no longer required the service. I was offered two free months and I thought W T F I'll have a little fun. I realized two days ago I better check and make sure I'm not going to be a reoccurring bill so I called and all reps were busy and I waited 45 minutes before choosing the option to remain in line but have them call me back, which they didn't. I had already opened a chat with no response for 45 minutes, then at the last minute of closing, sorry we can't cancel on a chat, text, email etc you'll have to call, Yep the same darn number that hadn't called me back yet... Oh, guess what happened today on my digital bank statement? Yep, billed again... They are shady and dishonest...

Amazing DISAPPOINTMENT Amazing. A year after my first review that they convinced me to remove, here we go again. Get an invoice from them saying urgent must pay. Login to their website, nothing to pay. Back and forth with their company and responses like this: Thank you for your email and I hope you are well. We sincerely apologize, we're working on adding the option for the customer to see the subscription on the website. If there's anything else we can assist you with, please don't hesitate to reply to this email or call us at 800-654-7966. No solution, no remedy, nothing. They don't have the tech ability to add billing to their website??? And we are to trust them with security? Their customer service seems likes its answered by ALL bots because they don't take it serious, they never put a name on an response and they never fix a problem. Checking out the competition.

Quick, Professional, & Easy Experience! Derek was extremely professional and knowledgeable on the product I was needing assistance on this morning. And he made the ordering process even easier by placing it for me over the phone! Thank you Derek for all your help and making my first experience with Brickhouse Security as painless & smooth as possible. Respectfully, Jennifer M Poly

Second time around it got better First review I made was 1 star and was based on an experience where I did not get the right product, and did not hear from Brickhouse when I contacted them. Then they woke up, and treated me very nice. I was allowed to return my product and was refunded. Also the second time I was allowed to return with refund. Also the respons time was very fine when we communicated, that gives a thumbs up :)