Unhappy We had ordered a Digital Keypad lock as ours had broken! It was for our main entrance door! We were told to order model 5600 as it replaces the one that broke. We bought it with the NEXT day UPS service as we had no door handle or lock at a cost of $71.00us but did not receive the package until 4 days later!!! Then to find out it did not fit/or replace the old one! Very upset with the service and was not reimbursed for purchasing the next day service we had paid for and had not recieved. When called them to tell them the handle did not fit and we will be sending it back they would not pay for the return of the product ! I did send an email expressing my concern but no reply was given! I would not recommend this company as it was very dissapointing experience!

ordered two received one. part received was correct. however they must be using minimum wage Illegal workers as pickers. the other part was not backordered, just not sent. SO FAR I AM BURNED.

Response to emails Response to SUPPORT emails should be quicker.

Our order from March 20 Our order from March 20, has not arrived. We need it and keep writing and no one answer regarding our order and request. Bad service. Unfortunnatley

Very Efficient! I placed 2 separate orders on different days and both were shipped same day (via internet order). Really great service!