Alex
GBI ordered 2 light fixtures I ordered 2 light fixtures. Both took a long time to arrive, the first was the wrong fixture the second seems to be the correct unit (although i have not installed it to check if it works). For the wrong fixture, initial support was proactive (if somewhat difficult with the same questions being asked repeatedly). Eventually I was told a replacement light would be issued. However, I have now heard nothing for 1 month after 3 chasers. Be very cautious using this company, it seems orders go wrong regularly and when they do it will be time consuming and you run the risk of losing your money. Additional edit: it is also worth noting I received email confirmation that I had submitted positive reviews for their products - before they even arrived! I did not leave the review, suggesting there are some shady practices be used.
Sandy
GBTerrible experience. Lights are nice but not worth it The lights are so beautiful and I was very excited to enhance my home - I bought four different lights. It seemed to take forever to get them. Then one arrived. Then a week later the second then a couple of weeks later the third. I couldn't find bulbs to fit the pendant lamp. I went to a electrical/lighting store that has every kind of bulb available. He said it could be one of two kinds that he had, but if I put in the wrong one, it could spark and be dangerous, so I should find out which one it was. I wrote the company and it took over a week to get a response. When you write to the company, it says "Helen@ homidiy" so you get the idea that there is a person you're writing to. But 'Helen' is not very nice. She answers for sure, but there is no sense of human understanding. Maybe it's a language thing...but they could at least use AI to say Sorry or Thank you. It's just an awful experience. The third shipment was months my order. When purchasing, it said set of two. I ordered two sconces. I received one. I wrote about it and have not received an answer yet. Now I'm thinking that with such a bad experience, they probably are counting the sconce as two because it has two bulbs. The only reason it has ANY stars is because the lamps are very pretty. their design and advertising is nice but the rest totally sucks.
Tess McShane
GBDO NOT BUY FROM THIS COMPANY! DO NOT BUY FROM THIS COMPANY!! I ordered a light in early February and it still hasn’t arrived. They sent an email saying it shipped but the tracking number is bogus. I have asked for a refund and…crickets. They take your money and you get nothing. I’ve filed complaints with BBB!
Glen Elly
GBThese ceiling light fixtures are… These ceiling light fixtures are beautiful. Really make a wonderful statement. Great buy!
Cameron Chan
GBThis was exactly the style I wanted for… This was exactly the style I wanted for a vanity area with a high celling. Excellent price for a stylish pendant. My husband didn't have any issue installing it.