Tess McShane
GBDO NOT BUY FROM THIS COMPANY! DO NOT BUY FROM THIS COMPANY!! I ordered a light in early February and it still hasn’t arrived. They sent an email saying it shipped but the tracking number is bogus. I have asked for a refund and…crickets. They take your money and you get nothing. I’ve filed complaints with BBB!
Robert Freeman
GBUnfortunate Unfortunately, my pendant light arrived without a canopy or bracket. Useless. And consumer help is basically nonexistent. If I had known the delivery was going to be on a slow boat from China (for real) I would have passed. Waited for months; so disappointed.
Véronique Désilets
CAWorst Customer Service The customer agent named 'Helen' is passive-agressive, not centered on finding a solution. I was in the right time delay to ask for a return/refund, she proposed a 15% refund. She told me to send the product back at my own expenses, which was 60$ CAD for a 90$ product. The reason for the return was because their product is cheap made and awful looking. It's made of cheap plastic and clearly is not respecting the electricity norms.
Annie Miller
GBTook forever to get our light fixture Took forever to get our light fixture. Customer service wasn't very pleasant to deal with whenever we tried to get a status update on our order.
Caveat Emptor
GBBuyer Beware! The pair of pendant lights we ordered arrived intact after a four week journey from China. The colors were slightly mismatched. We had a lot of problems trying to get them to work. Initially, it was difficult to work out which bulbs would fit them. No instructions or parts lists were included. There were other issues, mainly due to the poor quality of their various components. After a number of failures in the first few days my partner, who is an engineer, completely rebuilt them using standard US electrical components and bulbs. They look a little different but work fine now. We have received no response from HomDIY so, after two weeks, we decided to post this as a warning to prospective buyers.