Véronique Désilets
CAWorst Customer Service The customer agent named 'Helen' is passive-agressive, not centered on finding a solution. I was in the right time delay to ask for a return/refund, she proposed a 15% refund. She told me to send the product back at my own expenses, which was 60$ CAD for a 90$ product. The reason for the return was because their product is cheap made and awful looking. It's made of cheap plastic and clearly is not respecting the electricity norms.
Caveat Emptor
GBBuyer Beware! The pair of pendant lights we ordered arrived intact after a four week journey from China. The colors were slightly mismatched. We had a lot of problems trying to get them to work. Initially, it was difficult to work out which bulbs would fit them. No instructions or parts lists were included. There were other issues, mainly due to the poor quality of their various components. After a number of failures in the first few days my partner, who is an engineer, completely rebuilt them using standard US electrical components and bulbs. They look a little different but work fine now. We have received no response from HomDIY so, after two weeks, we decided to post this as a warning to prospective buyers.
Blen Bekele
GBStay Away!! Horrible company. Cheap products and takes WEEKS to arrive. Virtually no customer service and no one to resolve any issues.
Robert Freeman
GBUnfortunate Unfortunately, my pendant light arrived without a canopy or bracket. Useless. And consumer help is basically nonexistent. If I had known the delivery was going to be on a slow boat from China (for real) I would have passed. Waited for months; so disappointed.
Gerald lee
GBBeware!!!!I wouldn't give this company… Beware!!!!I wouldn't give this company a 1 star if I didn't have to chose one. I ordered a piece and realized it's not the right size. I tried to cancel order immediately and there was no option to cancel. I emailed Homidy to receive an email 2 days later they would only refund me 10% of my purchase which was 157.00 for the light fixture. Do not buy from this company.