I ordered 2 light fixtures I ordered 2 light fixtures. Both took a long time to arrive, the first was the wrong fixture the second seems to be the correct unit (although i have not installed it to check if it works). For the wrong fixture, initial support was proactive (if somewhat difficult with the same questions being asked repeatedly). Eventually I was told a replacement light would be issued. However, I have now heard nothing for 1 month after 3 chasers. Be very cautious using this company, it seems orders go wrong regularly and when they do it will be time consuming and you run the risk of losing your money. Additional edit: it is also worth noting I received email confirmation that I had submitted positive reviews for their products - before they even arrived! I did not leave the review, suggesting there are some shady practices be used.

Worst Customer Service The customer agent named 'Helen' is passive-agressive, not centered on finding a solution. I was in the right time delay to ask for a return/refund, she proposed a 15% refund. She told me to send the product back at my own expenses, which was 60$ CAD for a 90$ product. The reason for the return was because their product is cheap made and awful looking. It's made of cheap plastic and clearly is not respecting the electricity norms.

This was exactly the style I wanted for… This was exactly the style I wanted for a vanity area with a high celling. Excellent price for a stylish pendant. My husband didn't have any issue installing it.

Buyer Beware! The pair of pendant lights we ordered arrived intact after a four week journey from China. The colors were slightly mismatched. We had a lot of problems trying to get them to work. Initially, it was difficult to work out which bulbs would fit them. No instructions or parts lists were included. There were other issues, mainly due to the poor quality of their various components. After a number of failures in the first few days my partner, who is an engineer, completely rebuilt them using standard US electrical components and bulbs. They look a little different but work fine now. We have received no response from HomDIY so, after two weeks, we decided to post this as a warning to prospective buyers.

I was surprised by this lamp I was surprised by this lamp. Came well packaged with no damage. Easy to put together without reading instructions.