Install process was prolonged due to… Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

I keep getting emails from AlarmRelay I keep getting emails from AlarmRelay, but I am not a customer and can not seem to unsubscribe.

Watchlight aka Alarm Relay… I have used Watchlight aka Alarm Relay for over 10-years. When we bought our home, it had an existing panel and sensors. They came out, configured the system and added two new sensors at our request and at a reasonable price. Over the years, we have had 2 actual alarms and a few false alarms (our error when opening the garage door when system was armed) and they have responded within 10-30 seconds. Always polite and professional. Getting ready to upgrade my system and looking forward to continued service and support with them.

Customer service was excilant to set up… Customer service was excilant to set up the account with Katy and the tech walked me through the reprogramming of my existing key pad over the phone with no problem. Only issue I have is that I received by mail two window / door stickers to show and "advertise" Alarm Relay when I signed up. I have four doors on my home so I call customer service and requested more stickers. They said there was a charge to order more stickers - Come on guys, I am trying to advertise your company - I own my own business and we give away our tee shirts so people will know who we are and and we get our name out there to be seen. and you are going to charge for stickers. (who's idea was that ! )

Easy to setup! Best value anywhere. Easy to setup! They walked me through re-configuring my system. In under 15 minutes, we configured and then tested all doors, windows & sensors and were up & running. I’ve tested response times by creating false alarms and consistently get called within 30 seconds.