Alarm Relay

111 S Marshall Avenue, 92020, El Cajon, United States
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2.85
Based on 20 Reviews

5

20.00%

4

15.00%

3

25.00%

2

10.00%

1

30.00%
About Alarm Relay

National alarm monitoring company offering smart security at a fraction of the industry cost. Security system take over, able to use existing security systems and upgrading them to today's modern alarm system to protect businesses and homes. All monitoring services are backed up by a U.L. certified 5 Diamond Central Monitoring Station that is operated 24/7, results in lightning fast response times that are unmatched.

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Celeste Stinson
GB

Install process was prolonged due to… Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

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NORTH END LAUNDROMAT
GB

poor support The support lines are only open normal business hours west coast time. This is not very helpful for east coast customer. Additionally receiving error codes from a zone that no one could tell me where the zone was in the store. Though we did identify all zones when they took over the service.

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ME
GB

I've been using Alarm Relay for over 8… I've been using Alarm Relay for over 8 years and they are definitely great on cost. Especially great if you already have the equipment already installed and you want to transition from the hefty cost of providers like ADT. They also have great service, they will help via phone with many technical issues that you have with your system or refer you to a local contact if necessary. Down side if you need to install a system.

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PRABA VARTHA
GB

Alarm Relay has provided excellent… Alarm Relay has provided excellent service so far and I started their service a couple of months ago. I would definitely give a five star rating. I am just waiting to see how they perform if there is any issue.

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Mike Otis
GB

tried to make extra money; follow-up too slow Technician called after I had signed only to recommend that I upgrade my system. When I refused, he was able to connect it anyway. I had also been told that I could use the alarm.com app the same day -- over 24 hours later I have yet to receive a passcode. Not smooth, folks.

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