Price increase make Alarm Relay not… Price increase make Alarm Relay not attractive any more. sorry, but I have 3 local vendors that will monitor cellular or LTE with mobile app for less then $18..

poor support The support lines are only open normal business hours west coast time. This is not very helpful for east coast customer. Additionally receiving error codes from a zone that no one could tell me where the zone was in the store. Though we did identify all zones when they took over the service.

Bad faith attitude. Had Alarm Relay for about two years then got rid of my land line. No problem up till then. Cancelled service but was called back a few months later to see if I wanted to get service back using a cell communicator. Paid the $200 and got the Telguard, tried for two weeks to get it working with the help of their tech people. Verizon signal was too weak, sent it back and got the AT&T version. Tried for another two weeks to get it set up, “somehow” the transformer on my alarm system went bad, got one from Amazon. Tried to get it set up again, more than 30 (their return deadline) days had passed since purchase of Telguard, still not able to get it working, my system did not work at all after that. Had some life issues and contacted them in December to send the unit back, they said no. Have now paid $2000 to have a new alarm installed and have a $200 Telguard that is useless. Would not work with this company again.

Install process was prolonged due to… Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

The absolute worst experience The absolute worst experience. Was told system worked with VOIP, MagicJack in particular. So I order An MJ for no other purpose. System is not set up completely after the first install call. Rescheduled for ten (!) days later. Upon second try we get the sustem to work - but no. Told by technician that VOIP was too unreliable and it did not work. Spoke to manager who suggested I pay 50% more monthly and additonally purchase equipment costing $190. In Summary: untrustworthy company.