poor support The support lines are only open normal business hours west coast time. This is not very helpful for east coast customer. Additionally receiving error codes from a zone that no one could tell me where the zone was in the store. Though we did identify all zones when they took over the service.

Install process was prolonged due to… Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

Excellent Professional Service A delightful experience, from the lady who answered all our concerns in a friendly and helpful manner to the pleasant technician who skillfully problem solved as he guided us aboard and made the hook up super easy. A refreshing change from a well known company that disappointed us with their deceptive business practices. We appreciate the straight forward, pleasant service and no gimmick practices of this company.

Next renewal will be my 3rd year Next renewal will be my 3rd year! I am not happy with the monitoring charges to be paid in lump sum. I am contemplating of terminating the monitoring service unless I will be given a special rate or discount. Thank you for your consideration.

Easy to setup! Best value anywhere. Easy to setup! They walked me through re-configuring my system. In under 15 minutes, we configured and then tested all doors, windows & sensors and were up & running. I’ve tested response times by creating false alarms and consistently get called within 30 seconds.