Did not like working with this company Did not like working with this company. Canceled contract less than a year into service with them. Not easy to work with and alarm techs could not get my system to work with my VOIP. Refused to refund the rest of my money based on balance of unused contract.

Watchlight aka Alarm Relay… I have used Watchlight aka Alarm Relay for over 10-years. When we bought our home, it had an existing panel and sensors. They came out, configured the system and added two new sensors at our request and at a reasonable price. Over the years, we have had 2 actual alarms and a few false alarms (our error when opening the garage door when system was armed) and they have responded within 10-30 seconds. Always polite and professional. Getting ready to upgrade my system and looking forward to continued service and support with them.

Next renewal will be my 3rd year Next renewal will be my 3rd year! I am not happy with the monitoring charges to be paid in lump sum. I am contemplating of terminating the monitoring service unless I will be given a special rate or discount. Thank you for your consideration.

Service response time I was happy with my service until I called with an issue with my key pad. When I called with an issue with my keypad and system I was transferred to service and was prompted to leave a message. Some one called back an hour later to assist. If I was experiencing an emergency I would have been in trouble because of the response time.

poor support The support lines are only open normal business hours west coast time. This is not very helpful for east coast customer. Additionally receiving error codes from a zone that no one could tell me where the zone was in the store. Though we did identify all zones when they took over the service.