No Longer a Good Company I have used Alarm Relay for years and they WERE great. I moved recently and tried to set up service at my new home. Long story short, I spent months trying to get a functioning system and never did. Had to send equipment back twice and they finally agreed to refund us. Now we sent the equipment back over a month ago and haven't seen a penny of our money refunded.

Install process was prolonged due to… Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

Easy to setup! Best value anywhere. Easy to setup! They walked me through re-configuring my system. In under 15 minutes, we configured and then tested all doors, windows & sensors and were up & running. I’ve tested response times by creating false alarms and consistently get called within 30 seconds.

Service response time I was happy with my service until I called with an issue with my key pad. When I called with an issue with my keypad and system I was transferred to service and was prompted to leave a message. Some one called back an hour later to assist. If I was experiencing an emergency I would have been in trouble because of the response time.

2nd attempt with them 2nd attempt with them. The first tech (over a year ago) didn't seem to be able to program my panel. 2nd tech was good and got it done. However, the medical alert device keeps having problems and they want to charge me for a tech to look at it when the problem has been there since day one. Poor business practice to nickel and dime a new customer.