Excellent Professional Service A delightful experience, from the lady who answered all our concerns in a friendly and helpful manner to the pleasant technician who skillfully problem solved as he guided us aboard and made the hook up super easy. A refreshing change from a well known company that disappointed us with their deceptive business practices. We appreciate the straight forward, pleasant service and no gimmick practices of this company.

tried to make extra money; follow-up too slow Technician called after I had signed only to recommend that I upgrade my system. When I refused, he was able to connect it anyway. I had also been told that I could use the alarm.com app the same day -- over 24 hours later I have yet to receive a passcode. Not smooth, folks.

Price increase make Alarm Relay not… Price increase make Alarm Relay not attractive any more. sorry, but I have 3 local vendors that will monitor cellular or LTE with mobile app for less then $18..

Make sure you read their Contract!! I started renovation on a home in April 2019, and signed up with Alarm Relay to install a radio signal alarm system to monitor the home due to it being vacant. (No wifi or phone line) I received the equipment and hired one of their preferred installers from a list that they provided. Gentleman shows up and installs the sensors and the control panel and collected his 250.00 dollars. I call to activate the system and the phone tech cannot get the sensors and the panel to communicate. I box up the panel and ship it back and receive a second panel.... you guessed it, it doesn't work either. Fast forward.. I'm into my 7 month of trying to get this service up and running and I receive my third panel.. which finally gets activated on December 21st!! The home has been vulnerable for almost 8 months. You would think I would receive some sort of compensation for this debacle, but on December the 23rd the accounting department calls and explains I have a yearly contract and I owe 360.00 dollars!! What happened to the 8.95 a month you advertise?? They explain that I have a radio card panel that's 10.95 per month and they have to pay a third party 15.00 per month to monitor it!! So they sent me equipment that they can't even monitor and it's going to almost triple the advertised price. ...Oh and I've got to pay the full year upfront because it's in their contract and my year starts on December 21, once the equipment finally gets online..(Remember I signed up with them in April...so my year should end April 30, 2020). They say "Oh no, we couldn't charge you in April because your system wasn't online") That's my fault your equipment didn't work? I've got a tenant for the property now, they can secure their own deal... When I needed monitoring Alarm Relay dropped the ball... Big Time..Oh and charged me 360.00 for my trouble.

I've been using Alarm Relay for over 8… I've been using Alarm Relay for over 8 years and they are definitely great on cost. Especially great if you already have the equipment already installed and you want to transition from the hefty cost of providers like ADT. They also have great service, they will help via phone with many technical issues that you have with your system or refer you to a local contact if necessary. Down side if you need to install a system.