Next renewal will be my 3rd year Next renewal will be my 3rd year! I am not happy with the monitoring charges to be paid in lump sum. I am contemplating of terminating the monitoring service unless I will be given a special rate or discount. Thank you for your consideration.

Did not like working with this company Did not like working with this company. Canceled contract less than a year into service with them. Not easy to work with and alarm techs could not get my system to work with my VOIP. Refused to refund the rest of my money based on balance of unused contract.

tried to make extra money; follow-up too slow Technician called after I had signed only to recommend that I upgrade my system. When I refused, he was able to connect it anyway. I had also been told that I could use the alarm.com app the same day -- over 24 hours later I have yet to receive a passcode. Not smooth, folks.

Install process was prolonged due to… Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

Above & Beyond Expectations Above & Beyond Expectations. Alarm Relay will prove to be a disruptive business model. Super customer service, incredible price. I set my mother up on it in California, I will probably do so in my property in Ohio! I had been searching for something like Alarm Relay for a long time. Finally glad to have found it!!!!