Next renewal will be my 3rd year Next renewal will be my 3rd year! I am not happy with the monitoring charges to be paid in lump sum. I am contemplating of terminating the monitoring service unless I will be given a special rate or discount. Thank you for your consideration.

Watchlight aka Alarm Relay… I have used Watchlight aka Alarm Relay for over 10-years. When we bought our home, it had an existing panel and sensors. They came out, configured the system and added two new sensors at our request and at a reasonable price. Over the years, we have had 2 actual alarms and a few false alarms (our error when opening the garage door when system was armed) and they have responded within 10-30 seconds. Always polite and professional. Getting ready to upgrade my system and looking forward to continued service and support with them.

Service response time I was happy with my service until I called with an issue with my key pad. When I called with an issue with my keypad and system I was transferred to service and was prompted to leave a message. Some one called back an hour later to assist. If I was experiencing an emergency I would have been in trouble because of the response time.

Bad faith attitude. Had Alarm Relay for about two years then got rid of my land line. No problem up till then. Cancelled service but was called back a few months later to see if I wanted to get service back using a cell communicator. Paid the $200 and got the Telguard, tried for two weeks to get it working with the help of their tech people. Verizon signal was too weak, sent it back and got the AT&T version. Tried for another two weeks to get it set up, “somehow” the transformer on my alarm system went bad, got one from Amazon. Tried to get it set up again, more than 30 (their return deadline) days had passed since purchase of Telguard, still not able to get it working, my system did not work at all after that. Had some life issues and contacted them in December to send the unit back, they said no. Have now paid $2000 to have a new alarm installed and have a $200 Telguard that is useless. Would not work with this company again.

poor support The support lines are only open normal business hours west coast time. This is not very helpful for east coast customer. Additionally receiving error codes from a zone that no one could tell me where the zone was in the store. Though we did identify all zones when they took over the service.