Customer service was excilant to set up… Customer service was excilant to set up the account with Katy and the tech walked me through the reprogramming of my existing key pad over the phone with no problem. Only issue I have is that I received by mail two window / door stickers to show and "advertise" Alarm Relay when I signed up. I have four doors on my home so I call customer service and requested more stickers. They said there was a charge to order more stickers - Come on guys, I am trying to advertise your company - I own my own business and we give away our tee shirts so people will know who we are and and we get our name out there to be seen. and you are going to charge for stickers. (who's idea was that ! )

Watchlight aka Alarm Relay… I have used Watchlight aka Alarm Relay for over 10-years. When we bought our home, it had an existing panel and sensors. They came out, configured the system and added two new sensors at our request and at a reasonable price. Over the years, we have had 2 actual alarms and a few false alarms (our error when opening the garage door when system was armed) and they have responded within 10-30 seconds. Always polite and professional. Getting ready to upgrade my system and looking forward to continued service and support with them.

Next renewal will be my 3rd year Next renewal will be my 3rd year! I am not happy with the monitoring charges to be paid in lump sum. I am contemplating of terminating the monitoring service unless I will be given a special rate or discount. Thank you for your consideration.

Alarm Relay has provided excellent… Alarm Relay has provided excellent service so far and I started their service a couple of months ago. I would definitely give a five star rating. I am just waiting to see how they perform if there is any issue.

Excellent Professional Service A delightful experience, from the lady who answered all our concerns in a friendly and helpful manner to the pleasant technician who skillfully problem solved as he guided us aboard and made the hook up super easy. A refreshing change from a well known company that disappointed us with their deceptive business practices. We appreciate the straight forward, pleasant service and no gimmick practices of this company.