Customer Service Non-Existent We ordered two smoke and carbon monoxide detectors (built-in) that worked fine for a few months. All of a sudden, the two started going off randomly and would also go off during the early hours of the morning. You can imagine waking up to them both going off at 3am! I contacted X-Sense directly for advice, as i cannot turn them off without permanently deactivating them. It's been two weeks, and we still haven't heard back from them. It was quite urgent as they kept going off all day and night randomly. I cannot honestly recommend X-Sense as the customer service is non-existent, and the products, well, what can I say.

X-sense WiFi smoke alarm that does not work My problem is with a smoke alarm which is marketed by a company calling itself ‘X-sense’ the alarm purports to function wirelessly, it does not, I have contacted the company for help but have just been fobbed off each time. I was going to review them on Amazon which is where I bought it but they, or Amazon, are blocking reviews hence the review is here. According to what I get on Amazon X-sense do not exist, no doubt another of the Chinese sellers who disappear when they get enough complaints and Amazon do not help as there is no way to contact them.

X-Sense Smoke Detectors Purchased two Smoke Detectors from X-Sense to replace two expired Smoke Dectectors. They both failed in six months. Would no longer pair and when I checked with a smoldering fire, they did not go off. I sensed that they probably never worked as a smoke detector, because there has been smoke from the Kitchen and the Fire Place, and nothing sounded. The older smoke alarms would have gone off right away. When I contacted X-Sense, they said they should not be checked with REAL SMOKE! WHAT???!! Save your money and time. These things are JUNK! Buy from one of the major makers of smoke detectors.

wowww 1 month later ship from china… wowww 1 month later ship from china wowwwwwwwwww.

Dispatched from China so import taxes apply Order placed on the German website and payed in Euro. Claimed delivery time of couple of days, while in fact it is dispatched after one week from freaking China and I will probably have to wait weeks before delivered. This will add VAT and a handling fee when it is delivered, increasing the price with 40%. Complete rip off as the website clearly has the intention to hide this from the customers.