Horrible service Horrible service. Billings Alarm sold to them and Mt Alarm who has not even looked up the definition of "CUSTOMER SERVICE" so that they could provide it is not someone I would recommend. They are attempting to make everyone sign a long term contract. They are rude and pushy and accepted $ even though I hadn't signed a contract, yet they are telling me they will terminate it. Not one to be bullied. Run away and don't give them your business.

Natural born skeptic is a believer in Montain Alarm We hoped for the best with our first alarm service they exceeded that hope every step of the way That is the salesman was polite, professional, and knowledgeable. The installer was timely and competent follow up service calls we made to the alarm center were handled patiently as we worked our way through learning the system. They get my stamp of approval.

Once they got here, they did good My initial interaction with Mountain Alarm was very positive. Sales person responded to my initial request within a day. Since then, I have had to follow up a few times to get work scheduled. When they arrive, they do good work and I believe I will get good service in the future. I have had trouble knowing who to contact for what and am still waiting on a couple of responses to inquiries/requests. I have been told the last couple of months have been extraordinarily busy for the company. I can understand that, but not why I do not get responses to emails and calls.

Average Service person had to read from a manual the entire time he was at the residence. It took longer than it should have to resolve the issue and then the bill was unrealistic and not explained.

Called in for beeping panel Called in for beeping panel. Was transferred to the fire alarm department and left on hold. After 52 minutes I called from another phone to be told that they closed at noon today.