I was very happy with Nick and Procom… I was very happy with Nick and Procom for years. Then Mountain Alarm bought Procom. I didn't even know this happened and then I started getting invoices from this new company. Then I had issues with the video cameras that Nick had installed. Mountain Alarm doesn’t have a clue about the cameras or the software running the cameras nor do they care. Really just a joke overall. Stay away if you can.

Agressive money collection for unknown service Very poor customer service, very aggressive money collecting policy. Will tell you you owe them money for alarm service that you did not know you had and will immediately collect the money by threatening letter and a collection fee on top of that. Cannot recommend.

Very poor customer service Very poor customer service. The staff will say anything (including the owner R. Garner) to make a sale. When it comes time to ending or canceling the service they are no where to be found. I do not trust these folks, nor do I recommend them. Teresa Gonzales is the most inept customer service manager I have come across. She will not return a call, she too will say anything, and the cancelation policy needs to be pulled out of her. Then she pretends like she doesn't hear my confirmation to end the service. Her lack of skill emanates in all the customer service workers. What a piece of work.

Poor response and much more costly than we were led to believe. As a building owner we were caught with a need to correct a problem with an alarm that the original company would not service (or could not because of some license problem). We thought we corrected it, but the new company we hired did not have an in city Denver license. Mtn. Alarm fiddled around, repeated the same procedure we had just done and paid for and then charged a gigantic connect fee. Until I contacted an owner, the salesman only returned calls when he felt like it. Eventually they did get the alarm onto their system and then followed up with a huge bill for doing that. Then a month later they charged a huge fee again for a yearly checkup, even though they should have checked it up while hooking it up. Very u;nhappy, but had no choice as the fire dept. had filed a ticket in my name.

2 Service calls--still no hook up to central station! I have found the folks at Mountain Alarm to be friendly and eager to get the job done. Unfortunately, we have had a hard time getting the alarm system to really work. I have a 3rd service person scheduled to try to figure out how to make the darn alarm system work. Rather frustrating and time consuming.....