Mountain Alarm

4155 Harrison Blvd, 84403, Ogden, United States
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2.75
Based on 20 Reviews

5

20.00%

4

10.00%

3

30.00%

2

5.00%

1

35.00%
About Mountain Alarm

From commercial to residential applications, Mountain Alarm provides the highest quality security, safety and automation backed by the best customer service. Our state-of-the art products and services include security systems, home automation, fire alarm systems, video, managed access, and test and inspections. We are UL listed and offer the highest rated 24/7 monitoring in the industry.

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QUAST I
GB

Horrible service Horrible service. Billings Alarm sold to them and Mt Alarm who has not even looked up the definition of "CUSTOMER SERVICE" so that they could provide it is not someone I would recommend. They are attempting to make everyone sign a long term contract. They are rude and pushy and accepted $ even though I hadn't signed a contract, yet they are telling me they will terminate it. Not one to be bullied. Run away and don't give them your business.

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McHugh, Jerry
GB

2 Service calls--still no hook up to central station! I have found the folks at Mountain Alarm to be friendly and eager to get the job done. Unfortunately, we have had a hard time getting the alarm system to really work. I have a 3rd service person scheduled to try to figure out how to make the darn alarm system work. Rather frustrating and time consuming.....

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John
GB

Problems arise, it's how they're handled. The previous company who installed a system for us came out and installed the system, for the most part, then didn't show us how to use it, but instead, handed us a DVD to watch and rushed off. They gave us some sort of remote device to use for the boat but didn't tell us how to use it. Our rep made sure everything was done to our satisfaction and that before she left we had been instructed on how to use the system. We recently encountered a problem, with the main panel falling off the wall. Upon calling, a technician showed up the next day and did a temporary fix saying he would order a new panel and would be out to install it as soon as it came in. The system is very easy to use. Fortunately, I cannot speak as to how responsive the company is in the event of an emergency.

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Bob B
GB

I was very happy with Nick and Procom… I was very happy with Nick and Procom for years. Then Mountain Alarm bought Procom. I didn't even know this happened and then I started getting invoices from this new company. Then I had issues with the video cameras that Nick had installed. Mountain Alarm doesn’t have a clue about the cameras or the software running the cameras nor do they care. Really just a joke overall. Stay away if you can.

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Peggy
GB

Average Service person had to read from a manual the entire time he was at the residence. It took longer than it should have to resolve the issue and then the bill was unrealistic and not explained.

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