Called in for beeping panel Called in for beeping panel. Was transferred to the fire alarm department and left on hold. After 52 minutes I called from another phone to be told that they closed at noon today.

Once they got here, they did good My initial interaction with Mountain Alarm was very positive. Sales person responded to my initial request within a day. Since then, I have had to follow up a few times to get work scheduled. When they arrive, they do good work and I believe I will get good service in the future. I have had trouble knowing who to contact for what and am still waiting on a couple of responses to inquiries/requests. I have been told the last couple of months have been extraordinarily busy for the company. I can understand that, but not why I do not get responses to emails and calls.

Horrible service Horrible service. Billings Alarm sold to them and Mt Alarm who has not even looked up the definition of "CUSTOMER SERVICE" so that they could provide it is not someone I would recommend. They are attempting to make everyone sign a long term contract. They are rude and pushy and accepted $ even though I hadn't signed a contract, yet they are telling me they will terminate it. Not one to be bullied. Run away and don't give them your business.

Problems arise, it's how they're handled. The previous company who installed a system for us came out and installed the system, for the most part, then didn't show us how to use it, but instead, handed us a DVD to watch and rushed off. They gave us some sort of remote device to use for the boat but didn't tell us how to use it. Our rep made sure everything was done to our satisfaction and that before she left we had been instructed on how to use the system. We recently encountered a problem, with the main panel falling off the wall. Upon calling, a technician showed up the next day and did a temporary fix saying he would order a new panel and would be out to install it as soon as it came in. The system is very easy to use. Fortunately, I cannot speak as to how responsive the company is in the event of an emergency.

Poor response and much more costly than we were led to believe. As a building owner we were caught with a need to correct a problem with an alarm that the original company would not service (or could not because of some license problem). We thought we corrected it, but the new company we hired did not have an in city Denver license. Mtn. Alarm fiddled around, repeated the same procedure we had just done and paid for and then charged a gigantic connect fee. Until I contacted an owner, the salesman only returned calls when he felt like it. Eventually they did get the alarm onto their system and then followed up with a huge bill for doing that. Then a month later they charged a huge fee again for a yearly checkup, even though they should have checked it up while hooking it up. Very u;nhappy, but had no choice as the fire dept. had filed a ticket in my name.