Problems arise, it's how they're handled. The previous company who installed a system for us came out and installed the system, for the most part, then didn't show us how to use it, but instead, handed us a DVD to watch and rushed off. They gave us some sort of remote device to use for the boat but didn't tell us how to use it. Our rep made sure everything was done to our satisfaction and that before she left we had been instructed on how to use the system. We recently encountered a problem, with the main panel falling off the wall. Upon calling, a technician showed up the next day and did a temporary fix saying he would order a new panel and would be out to install it as soon as it came in. The system is very easy to use. Fortunately, I cannot speak as to how responsive the company is in the event of an emergency.

I have no opinion I don't know yet--haven't had anyone trying to break-in

FANTASTIC SALES AND INSTALLATION PEOPLE! WE FELT IN GOOD HANDS IN BOTH THE ORIGINAL CONTACT PHASE OF OUR DEALINGS WITH YOUR COMPANY AND THE PERSON WHO DID THE INSTALLATION WAS COMPLETE IN THE INSTALLATION AND THE EXPLANTION OF USING THE SYSTEM BEFORE HE LEFT. THANKS FOR HAVING SUCH NICE PEOPLE TO REPRESENT YOU...AND MERRY CHRISTMAS.

Called in for beeping panel Called in for beeping panel. Was transferred to the fire alarm department and left on hold. After 52 minutes I called from another phone to be told that they closed at noon today.

Excellent installation and service Technician showed up on time and provided an overview of what he would be doing. He primarily was at our newly built home to connect the alarms to central alarm via the phone line. He checked out the entire system and neatly arranged all the cabling in the wiring closet. He then explained the operation and walked us through setting up codes and password. Could not be happier. Rex was a true professional technician.