FANTASTIC SALES AND INSTALLATION PEOPLE! WE FELT IN GOOD HANDS IN BOTH THE ORIGINAL CONTACT PHASE OF OUR DEALINGS WITH YOUR COMPANY AND THE PERSON WHO DID THE INSTALLATION WAS COMPLETE IN THE INSTALLATION AND THE EXPLANTION OF USING THE SYSTEM BEFORE HE LEFT. THANKS FOR HAVING SUCH NICE PEOPLE TO REPRESENT YOU...AND MERRY CHRISTMAS.

They are not able to deliver. But they keep on charging. I have had the hardest time getting this company to install cameras in our home. Now 5 months after they installed 6 cameras and 8 additional service visits some taking 5-6 hours, the cameras are still not working. They get an A for effort and an F for results. Well meaning, polite but incompetent.

Called in for beeping panel Called in for beeping panel. Was transferred to the fire alarm department and left on hold. After 52 minutes I called from another phone to be told that they closed at noon today.

Very poor customer service Very poor customer service. The staff will say anything (including the owner R. Garner) to make a sale. When it comes time to ending or canceling the service they are no where to be found. I do not trust these folks, nor do I recommend them. Teresa Gonzales is the most inept customer service manager I have come across. She will not return a call, she too will say anything, and the cancelation policy needs to be pulled out of her. Then she pretends like she doesn't hear my confirmation to end the service. Her lack of skill emanates in all the customer service workers. What a piece of work.

Natural born skeptic is a believer in Montain Alarm We hoped for the best with our first alarm service they exceeded that hope every step of the way That is the salesman was polite, professional, and knowledgeable. The installer was timely and competent follow up service calls we made to the alarm center were handled patiently as we worked our way through learning the system. They get my stamp of approval.