Still have not completed job and equipment not working correctly. I met with sales representative and set up what I wanted. The installer came and didn't know how everything was supposed to be set up. Installer did some weird things and placed some items where it did not make sense. Garage door equipment did not work. One of the locks does not work correctly. They charged me too much after not installing some of the items. I have attempted to get the sales representative to come out to the house so I can go over everything with them (and asked for additional items to be installed). The sales representative still has not come out. The motion sensor will go off because of the dog when they told me it wouldn't. I expected more from the company after spending so much money.

The test of the system went well and we have had no complaints in the monitoring We have only had the system turned over from prior owner. The tech that came out was knowledgeable and explained thoroughly how the system worked. We haved armed it yet, but the monitoring has worked when we have had weather that has alerted the system.

FANTASTIC SALES AND INSTALLATION PEOPLE! WE FELT IN GOOD HANDS IN BOTH THE ORIGINAL CONTACT PHASE OF OUR DEALINGS WITH YOUR COMPANY AND THE PERSON WHO DID THE INSTALLATION WAS COMPLETE IN THE INSTALLATION AND THE EXPLANTION OF USING THE SYSTEM BEFORE HE LEFT. THANKS FOR HAVING SUCH NICE PEOPLE TO REPRESENT YOU...AND MERRY CHRISTMAS.

Problems arise, it's how they're handled. The previous company who installed a system for us came out and installed the system, for the most part, then didn't show us how to use it, but instead, handed us a DVD to watch and rushed off. They gave us some sort of remote device to use for the boat but didn't tell us how to use it. Our rep made sure everything was done to our satisfaction and that before she left we had been instructed on how to use the system. We recently encountered a problem, with the main panel falling off the wall. Upon calling, a technician showed up the next day and did a temporary fix saying he would order a new panel and would be out to install it as soon as it came in. The system is very easy to use. Fortunately, I cannot speak as to how responsive the company is in the event of an emergency.

Poor response and much more costly than we were led to believe. As a building owner we were caught with a need to correct a problem with an alarm that the original company would not service (or could not because of some license problem). We thought we corrected it, but the new company we hired did not have an in city Denver license. Mtn. Alarm fiddled around, repeated the same procedure we had just done and paid for and then charged a gigantic connect fee. Until I contacted an owner, the salesman only returned calls when he felt like it. Eventually they did get the alarm onto their system and then followed up with a huge bill for doing that. Then a month later they charged a huge fee again for a yearly checkup, even though they should have checked it up while hooking it up. Very u;nhappy, but had no choice as the fire dept. had filed a ticket in my name.