ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

Worst company ever Worst company ever! Bought the most expensive system 11 months ago. Nothing but problems. Multiple service calls and techs coming out (that I get charged for!). We finally turned the system off and it STILL alarms in the middle of the night. Had a house sitter here while on vacation and the system drove her crazy. ADT refuses to give me my money back and pick up their system. Going to refer this to my attorney.

I was an ADT customer for over six… I was an ADT customer for over six years. The service was passable until I moved from Georgia to Texas. I contacted ADT to transfer my service, expecting a straightforward process. The agent seemed eager to assist and even offered a free system for my new home. However, a supposed $5 fee turned into a $250 charge. When I attempted to rectify this, I faced a marathon of over 14 calls and 6 hours, speaking with multiple agents, some of whom were rude and condescending. Despite promises of assistance, I was repeatedly put on hold (longest wait was 50 mins), shuffled between departments, and required to reverify my identity and explain the situation each time, all without resolution. I was told I would receive a call back, which never came. Two days later, I contacted them again, only to be told I had to return the "free" system before any refund would be processed. They claimed it would take 7 to 10 days to refund my money after returning the system, which was frustrating given the immediate nature of the original charge. Then, “we will send you a new system and re-setup your account”. This made no sense. Ultimately, I decided to sever ties with ADT and requested a cancellation of my service. They informed me that cancellation would take 30 days during which I was billed for another month. Despite assurances of cancellation, I had to follow up again after being notified of a failed security check on my system (duh, it doesn’t exist anymore) and being charged another monthly fee. They finally confirmed my account was closed and refunded the last monthly payment, though not immediately. This experience showed me ADT's inefficiency and poor customer handling, especially in rectifying their own errors. Their process seems designed to discourage problem resolution, leaving me to question their efficacy in actual security situations. I will not be using ADT again and advise others to consider their customer service track record when choosing a security service. Update: they replied below asking me to take yet another step to fix their error. They clearly don’t understand customer service. There is no fixing it at this point. ADT had a ton of opportunity to fix my issue. Considering that all you find online about their customer service are complaints, they should be proactive in handling these issues. Maybe fire whomever runs their customer experience division. Start there.

Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.

ADT is a terrible company ADT is a terrible company, my cameras never worked, I was paying a lot money just for alarm on my front door. Every time I was calling to see if someone can fix it they told me I have to pay $180 for the services and I have to buy another cameras or monitor. I canceled my membership more than 2 months before the expiration and they didn’t want canceled and continued charging me. I finally got rid of that but they still charge me $34.99 because they told me was not enough the time to cancel it. I’m not recommend this company to nobody because the only thing they are doing is charging more and more money. “Money Hungry “