ADT is awful when it comes to Costumer Service They are unbelievably slow and inefficient. Spend hours over the phone and all they could do was passing me from one department to another. It’s like they hired the least knowledgeable people with least experience and asked them to answer the phones. Their system definitely is inefficient and not working. Their security system might be good, but horrible costumer service experience I had. Even talked to several account managers and they also were the same, passing the hot potato to the next person.

ADT is a terrible company ADT is a terrible company, my cameras never worked, I was paying a lot money just for alarm on my front door. Every time I was calling to see if someone can fix it they told me I have to pay $180 for the services and I have to buy another cameras or monitor. I canceled my membership more than 2 months before the expiration and they didn’t want canceled and continued charging me. I finally got rid of that but they still charge me $34.99 because they told me was not enough the time to cancel it. I’m not recommend this company to nobody because the only thing they are doing is charging more and more money. “Money Hungry “

Made monthly payments on time and I… Made monthly payments on time and I refused to sign up for auto pay. I told ADT that I wanted to pay my account monthly and that I was not going to give them access to checking account. ADT started making harassing phone calls and so I cancelled my contract with them and told them to come and get their equipment. ADT then charged me $3,000.00 for cancelling my contract. Outrages. I will never do business again with ADT.

ADT specializes in locking you into a plan and forgetting about you. Ever hearse of the term "lock in." it's what keeps companies like ADT in business. They're banking on the fact that when you spend so much to have one of these alarm systems installed, it's very difficult and expensive for you to switch to another provider, which means you'll generally remain a customer, no matter how bad the service is. And as others have noted, it is awful. They recently sent a freelance contractor out to replace the wireless system panel in the basement from 3G to a more up-to-date cell communication method. He botched it and a few days later, all the alarms started going off at once. I called ADT and they said they saw nothing wrong on their end and that they could send someone out in a few weeks to take a look. They could literally hear the alarms blaring in the background (the decibel level was horrific, and I had to go around and rip the wires from the units to silence them). Then I kept getting calls from an ADT system over and over saying that there appeared to be something wrong and to call them. A few weeks later a technician came and acknowledged that the guy had screwed up the installation. They redid it. Then recently I had a problem with one of the smoke detectors and a technician came and said I should order replacement batteries from ADT because I was on the free battery replacement plan. This had been the case for years (25 to be exact). But when I called ADT they said the plan did not cover batteries (which cost $18 apiece -- not exactly cheap). Previously, I had spoken to a customer service agent to set up the appointment, and they too said I was covered under the battery plan. So now two representatives from ADT have said I'm covered and one said I was not. How bad is ADT's computer system that you get such different answers? Also, when I do replace batteries myself, the alarm goes off but I don't hear anything from ADT. They used to call to make sure there wasn't a problem. Now, nothing. This company is horrible.

Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.