ADT USA

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1.20
Based on 20 Reviews

5

5.00%

4

0.00%

3

0.00%

2

0.00%

1

95.00%
About ADT USA

ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.com

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Patrick Allison
GB

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

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Mike Suchonick
GB

Faulty equipment Been having issues with faulty equipment since January. It's been issues with faulty window sensors and now a faulty ring door bell cam. Customer service just think you have all day when you secdule a appointment and they don't up hold there appointment time.

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Christopher Moskowitz
GB

worst company I have ever done business… worst company I have ever done business with. Through false alarms, alarms going off AFTER events to us attempting to get our CO and sell our house. The tech said it would be free of charge, they came here and tried to bill me. I told them I just need a review that my equipment is in working order to sell my house, after all I was a customer for 25 years. The tech called his manager who refused the service. Stay far away, you are better off keeping your doors wide open.

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Michael Prudhomme
GB

Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.

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Customer
GB

Made monthly payments on time and I… Made monthly payments on time and I refused to sign up for auto pay. I told ADT that I wanted to pay my account monthly and that I was not going to give them access to checking account. ADT started making harassing phone calls and so I cancelled my contract with them and told them to come and get their equipment. ADT then charged me $3,000.00 for cancelling my contract. Outrages. I will never do business again with ADT.

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