ADT USA

image
1.20
Based on 20 Reviews

5

5.00%

4

0.00%

3

0.00%

2

0.00%

1

95.00%
About ADT USA

ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.com

Tags
Contact Info

You need to Login first to submit your review.

image
Nelly tuthill
GB

ADT is a terrible company ADT is a terrible company, my cameras never worked, I was paying a lot money just for alarm on my front door. Every time I was calling to see if someone can fix it they told me I have to pay $180 for the services and I have to buy another cameras or monitor. I canceled my membership more than 2 months before the expiration and they didn’t want canceled and continued charging me. I finally got rid of that but they still charge me $34.99 because they told me was not enough the time to cancel it. I’m not recommend this company to nobody because the only thing they are doing is charging more and more money. “Money Hungry “

image
Donna Buckley
GB

Promotion Program Default/No Loyalty to Long Term Customer Good Evening, I'm very disappointed with ADT Company. The company say they have a friend/family referral program that I recommend 2different individuals at 2different times to adt, call to inquire about my $200.00 gift card and in both instances adt defaulted on my gift cards with explanations that should have been given upon asking about the program prior to me making my referrals. Up until October of 2023 I held 4 different accounts with this company, currently 3 and have been with this company over 10yrs. Myquestion now become is this the type of promotion you offer is it real or not??? Also is this the way you treat your long term customers. Just food for thought 🤔

image
Juliette Moore
GB

Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.

image
Michael Prudhomme
GB

Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.

image
Christopher Moskowitz
GB

worst company I have ever done business… worst company I have ever done business with. Through false alarms, alarms going off AFTER events to us attempting to get our CO and sell our house. The tech said it would be free of charge, they came here and tried to bill me. I told them I just need a review that my equipment is in working order to sell my house, after all I was a customer for 25 years. The tech called his manager who refused the service. Stay far away, you are better off keeping your doors wide open.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow