Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.

Made monthly payments on time and I… Made monthly payments on time and I refused to sign up for auto pay. I told ADT that I wanted to pay my account monthly and that I was not going to give them access to checking account. ADT started making harassing phone calls and so I cancelled my contract with them and told them to come and get their equipment. ADT then charged me $3,000.00 for cancelling my contract. Outrages. I will never do business again with ADT.

ADT specializes in locking you into a plan and forgetting about you. Ever hearse of the term "lock in." it's what keeps companies like ADT in business. They're banking on the fact that when you spend so much to have one of these alarm systems installed, it's very difficult and expensive for you to switch to another provider, which means you'll generally remain a customer, no matter how bad the service is. And as others have noted, it is awful. They recently sent a freelance contractor out to replace the wireless system panel in the basement from 3G to a more up-to-date cell communication method. He botched it and a few days later, all the alarms started going off at once. I called ADT and they said they saw nothing wrong on their end and that they could send someone out in a few weeks to take a look. They could literally hear the alarms blaring in the background (the decibel level was horrific, and I had to go around and rip the wires from the units to silence them). Then I kept getting calls from an ADT system over and over saying that there appeared to be something wrong and to call them. A few weeks later a technician came and acknowledged that the guy had screwed up the installation. They redid it. Then recently I had a problem with one of the smoke detectors and a technician came and said I should order replacement batteries from ADT because I was on the free battery replacement plan. This had been the case for years (25 to be exact). But when I called ADT they said the plan did not cover batteries (which cost $18 apiece -- not exactly cheap). Previously, I had spoken to a customer service agent to set up the appointment, and they too said I was covered under the battery plan. So now two representatives from ADT have said I'm covered and one said I was not. How bad is ADT's computer system that you get such different answers? Also, when I do replace batteries myself, the alarm goes off but I don't hear anything from ADT. They used to call to make sure there wasn't a problem. Now, nothing. This company is horrible.

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

WONDERFUL CUSTOMER SERVICE! Today April 4,2024 I spoke to an ADT tech named Matthew. He was so amazing. We had a service call for our cameras this morning; however, the notifications on my phone was not fixed. So I called ADT and spoke to Matthew. A WONDERFUL KIND RESPECTFUL GENTLEMAN WHO KNEW HIS STUFF. HE DID NOT MISS A BEAT AND MY NOTIFICATIONS ARE RIGHT ON!!! If I could I would give him a million stars. It took him a while but he never got tired of helping me. Thats what you call GREAT CUSTOMER SERVICE! THANK YOU MATTHEW. PENNY MADDOX SMITH SHELBY NC.