No moral compass and terrible customer service I read other bad reviews and I totally agree that this company has no moral compass and horrible customer service. I have called so many times and escalated my complaints and it is a joke. They took advantage of my 88 year old mother who has macular degeneration and not able to execute a contract . I put a security system in my mom’s house and I was told it would be about 600.00 . I did add 3 nest cameras. The installer ended up putting in 21 window contacts and totally oversold my mom. I was doing errands locally and I asked him to call me when he was close to finishing. He never called and just left. The installation came to 2700.00 and my mom did not sign a contract. My copy had a black X under her name . I am my mom’s POA and I told him I needed to go over this. He turned in a contract with a forged signature. I started a fraud process 5 months ago and each time they promise to get to the bottom of this. This is such a despicable company that would take advantage of an elderly person that can’t see and has hearing issues and tries to pretend she could sign a contract . I will not give up because of the principle of it. I just wanted to warn others about these contracts- be careful about the oversell and lack of accountability.

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

This company is absolutely horrible… This company is absolutely horrible never sign up with them. Their service is impossible to cancel. The phone agents openly lie about their ability to cancel things and claim they need to send you to another department. Then they basically hope you will give up after a couple hours on hold. Their price has increased steadily for the past several years and it is flat out not worth it anymore. When exploring security companies overlook this one and go another you will be doing yourself a bit favor.

Impossible customer service Can't log in to MyADT because it wont take my passwords, and it wont send me a password reset via email. I also can't remember my verbal password so it's impossible to access anything. I called and the guy walked me through everything as if I was extremely dumb which resulted in me staring at a login screen which I can't log into. They won't just reset my password, and they've increased the monthly payment twice now. I want to cancel, too but it's a whole ordeal and I'm stuck in this contract for two years now.

Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.