In my opinion, ADT Security has not provided the level of security service or administrative service they should. My experience with ADT Security has not provided me with a great deal of confidence in their service, or that they would actually provide the home security and medical emergency services that they claim to provide. They "mistakenly" actually cancelled my security service, then backtracked to claim that I had upgraded the service when I did not. Then they billed me twice "by mistake" once for almost $3,000 once and $700 a second time, when my payments are made automatically billed to my credit card and I have written proof that all payments were made in compliance with my ADT contract. All of this does not inspire confidence that I can depend on ADT for competent help in an actual home security or health emergency. Does anyone from ADT actually read these reviews? Is ADT going to wake up and provide the level of service they claim to? Does ADT actually care about anything besides taking your money from you? Extremely concerned and very disappointed ADT customer

ADT is a terrible company ADT is a terrible company, my cameras never worked, I was paying a lot money just for alarm on my front door. Every time I was calling to see if someone can fix it they told me I have to pay $180 for the services and I have to buy another cameras or monitor. I canceled my membership more than 2 months before the expiration and they didn’t want canceled and continued charging me. I finally got rid of that but they still charge me $34.99 because they told me was not enough the time to cancel it. I’m not recommend this company to nobody because the only thing they are doing is charging more and more money. “Money Hungry “

ADT is awful when it comes to Costumer Service They are unbelievably slow and inefficient. Spend hours over the phone and all they could do was passing me from one department to another. It’s like they hired the least knowledgeable people with least experience and asked them to answer the phones. Their system definitely is inefficient and not working. Their security system might be good, but horrible costumer service experience I had. Even talked to several account managers and they also were the same, passing the hot potato to the next person.

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

This company is absolutely horrible… This company is absolutely horrible never sign up with them. Their service is impossible to cancel. The phone agents openly lie about their ability to cancel things and claim they need to send you to another department. Then they basically hope you will give up after a couple hours on hold. Their price has increased steadily for the past several years and it is flat out not worth it anymore. When exploring security companies overlook this one and go another you will be doing yourself a bit favor.