Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.

Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.

In my opinion, ADT Security has not provided the level of security service or administrative service they should. My experience with ADT Security has not provided me with a great deal of confidence in their service, or that they would actually provide the home security and medical emergency services that they claim to provide. They "mistakenly" actually cancelled my security service, then backtracked to claim that I had upgraded the service when I did not. Then they billed me twice "by mistake" once for almost $3,000 once and $700 a second time, when my payments are made automatically billed to my credit card and I have written proof that all payments were made in compliance with my ADT contract. All of this does not inspire confidence that I can depend on ADT for competent help in an actual home security or health emergency. Does anyone from ADT actually read these reviews? Is ADT going to wake up and provide the level of service they claim to? Does ADT actually care about anything besides taking your money from you? Extremely concerned and very disappointed ADT customer

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

ADT is a terrible company ADT is a terrible company, my cameras never worked, I was paying a lot money just for alarm on my front door. Every time I was calling to see if someone can fix it they told me I have to pay $180 for the services and I have to buy another cameras or monitor. I canceled my membership more than 2 months before the expiration and they didn’t want canceled and continued charging me. I finally got rid of that but they still charge me $34.99 because they told me was not enough the time to cancel it. I’m not recommend this company to nobody because the only thing they are doing is charging more and more money. “Money Hungry “