In my opinion, ADT Security has not provided the level of security service or administrative service they should. My experience with ADT Security has not provided me with a great deal of confidence in their service, or that they would actually provide the home security and medical emergency services that they claim to provide. They "mistakenly" actually cancelled my security service, then backtracked to claim that I had upgraded the service when I did not. Then they billed me twice "by mistake" once for almost $3,000 once and $700 a second time, when my payments are made automatically billed to my credit card and I have written proof that all payments were made in compliance with my ADT contract. All of this does not inspire confidence that I can depend on ADT for competent help in an actual home security or health emergency. Does anyone from ADT actually read these reviews? Is ADT going to wake up and provide the level of service they claim to? Does ADT actually care about anything besides taking your money from you? Extremely concerned and very disappointed ADT customer

Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.

This company is absolutely horrible… This company is absolutely horrible never sign up with them. Their service is impossible to cancel. The phone agents openly lie about their ability to cancel things and claim they need to send you to another department. Then they basically hope you will give up after a couple hours on hold. Their price has increased steadily for the past several years and it is flat out not worth it anymore. When exploring security companies overlook this one and go another you will be doing yourself a bit favor.

Worst company ever Worst company ever! Bought the most expensive system 11 months ago. Nothing but problems. Multiple service calls and techs coming out (that I get charged for!). We finally turned the system off and it STILL alarms in the middle of the night. Had a house sitter here while on vacation and the system drove her crazy. ADT refuses to give me my money back and pick up their system. Going to refer this to my attorney.

Worst experience ever Worst experience ever! The sales man was excellent, then the technician came the following day and we had to literally throw him out of the house . Rudest person we've dealt with. He trashed the salesman, kept insisting he go upstairs to assess things. We told him we didn't need anyrhing done there,we only wanted what was agreed on. He wouldn't listen to us at all. How they can keep sending this guy out is beyond me. Two friends described him and said they both had the same experience. Wise up ADT