In my opinion, ADT Security has not provided the level of security service or administrative service they should. My experience with ADT Security has not provided me with a great deal of confidence in their service, or that they would actually provide the home security and medical emergency services that they claim to provide. They "mistakenly" actually cancelled my security service, then backtracked to claim that I had upgraded the service when I did not. Then they billed me twice "by mistake" once for almost $3,000 once and $700 a second time, when my payments are made automatically billed to my credit card and I have written proof that all payments were made in compliance with my ADT contract. All of this does not inspire confidence that I can depend on ADT for competent help in an actual home security or health emergency. Does anyone from ADT actually read these reviews? Is ADT going to wake up and provide the level of service they claim to? Does ADT actually care about anything besides taking your money from you? Extremely concerned and very disappointed ADT customer

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

Made monthly payments on time and I… Made monthly payments on time and I refused to sign up for auto pay. I told ADT that I wanted to pay my account monthly and that I was not going to give them access to checking account. ADT started making harassing phone calls and so I cancelled my contract with them and told them to come and get their equipment. ADT then charged me $3,000.00 for cancelling my contract. Outrages. I will never do business again with ADT.

ADT is awful when it comes to Costumer Service They are unbelievably slow and inefficient. Spend hours over the phone and all they could do was passing me from one department to another. It’s like they hired the least knowledgeable people with least experience and asked them to answer the phones. Their system definitely is inefficient and not working. Their security system might be good, but horrible costumer service experience I had. Even talked to several account managers and they also were the same, passing the hot potato to the next person.

Impossible customer service Can't log in to MyADT because it wont take my passwords, and it wont send me a password reset via email. I also can't remember my verbal password so it's impossible to access anything. I called and the guy walked me through everything as if I was extremely dumb which resulted in me staring at a login screen which I can't log into. They won't just reset my password, and they've increased the monthly payment twice now. I want to cancel, too but it's a whole ordeal and I'm stuck in this contract for two years now.