Worst company ever Worst company ever! Bought the most expensive system 11 months ago. Nothing but problems. Multiple service calls and techs coming out (that I get charged for!). We finally turned the system off and it STILL alarms in the middle of the night. Had a house sitter here while on vacation and the system drove her crazy. ADT refuses to give me my money back and pick up their system. Going to refer this to my attorney.

Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.

Worst experience ever Worst experience ever! The sales man was excellent, then the technician came the following day and we had to literally throw him out of the house . Rudest person we've dealt with. He trashed the salesman, kept insisting he go upstairs to assess things. We told him we didn't need anyrhing done there,we only wanted what was agreed on. He wouldn't listen to us at all. How they can keep sending this guy out is beyond me. Two friends described him and said they both had the same experience. Wise up ADT

WONDERFUL CUSTOMER SERVICE! Today April 4,2024 I spoke to an ADT tech named Matthew. He was so amazing. We had a service call for our cameras this morning; however, the notifications on my phone was not fixed. So I called ADT and spoke to Matthew. A WONDERFUL KIND RESPECTFUL GENTLEMAN WHO KNEW HIS STUFF. HE DID NOT MISS A BEAT AND MY NOTIFICATIONS ARE RIGHT ON!!! If I could I would give him a million stars. It took him a while but he never got tired of helping me. Thats what you call GREAT CUSTOMER SERVICE! THANK YOU MATTHEW. PENNY MADDOX SMITH SHELBY NC.

ADT is awful when it comes to Costumer Service They are unbelievably slow and inefficient. Spend hours over the phone and all they could do was passing me from one department to another. It’s like they hired the least knowledgeable people with least experience and asked them to answer the phones. Their system definitely is inefficient and not working. Their security system might be good, but horrible costumer service experience I had. Even talked to several account managers and they also were the same, passing the hot potato to the next person.