Impossible customer service Can't log in to MyADT because it wont take my passwords, and it wont send me a password reset via email. I also can't remember my verbal password so it's impossible to access anything. I called and the guy walked me through everything as if I was extremely dumb which resulted in me staring at a login screen which I can't log into. They won't just reset my password, and they've increased the monthly payment twice now. I want to cancel, too but it's a whole ordeal and I'm stuck in this contract for two years now.

ADT is awful when it comes to Costumer Service They are unbelievably slow and inefficient. Spend hours over the phone and all they could do was passing me from one department to another. It’s like they hired the least knowledgeable people with least experience and asked them to answer the phones. Their system definitely is inefficient and not working. Their security system might be good, but horrible costumer service experience I had. Even talked to several account managers and they also were the same, passing the hot potato to the next person.

This company is absolutely horrible… This company is absolutely horrible never sign up with them. Their service is impossible to cancel. The phone agents openly lie about their ability to cancel things and claim they need to send you to another department. Then they basically hope you will give up after a couple hours on hold. Their price has increased steadily for the past several years and it is flat out not worth it anymore. When exploring security companies overlook this one and go another you will be doing yourself a bit favor.

worst company I have ever done business… worst company I have ever done business with. Through false alarms, alarms going off AFTER events to us attempting to get our CO and sell our house. The tech said it would be free of charge, they came here and tried to bill me. I told them I just need a review that my equipment is in working order to sell my house, after all I was a customer for 25 years. The tech called his manager who refused the service. Stay far away, you are better off keeping your doors wide open.

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.