No moral compass and terrible customer service I read other bad reviews and I totally agree that this company has no moral compass and horrible customer service. I have called so many times and escalated my complaints and it is a joke. They took advantage of my 88 year old mother who has macular degeneration and not able to execute a contract . I put a security system in my mom’s house and I was told it would be about 600.00 . I did add 3 nest cameras. The installer ended up putting in 21 window contacts and totally oversold my mom. I was doing errands locally and I asked him to call me when he was close to finishing. He never called and just left. The installation came to 2700.00 and my mom did not sign a contract. My copy had a black X under her name . I am my mom’s POA and I told him I needed to go over this. He turned in a contract with a forged signature. I started a fraud process 5 months ago and each time they promise to get to the bottom of this. This is such a despicable company that would take advantage of an elderly person that can’t see and has hearing issues and tries to pretend she could sign a contract . I will not give up because of the principle of it. I just wanted to warn others about these contracts- be careful about the oversell and lack of accountability.

Their equipment and service is garbage Their equipment is garbage, customer service not much better. You can’t understand what 1/2 of them are staying and whenever there is an equipment issue, they just pass you off to another associate who also can’t help and so you get passed to someone else and on and on! It’s a joke!

Worst experience ever Worst experience ever! The sales man was excellent, then the technician came the following day and we had to literally throw him out of the house . Rudest person we've dealt with. He trashed the salesman, kept insisting he go upstairs to assess things. We told him we didn't need anyrhing done there,we only wanted what was agreed on. He wouldn't listen to us at all. How they can keep sending this guy out is beyond me. Two friends described him and said they both had the same experience. Wise up ADT

Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.

Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.