Their equipment and service is garbage Their equipment is garbage, customer service not much better. You can’t understand what 1/2 of them are staying and whenever there is an equipment issue, they just pass you off to another associate who also can’t help and so you get passed to someone else and on and on! It’s a joke!

Made monthly payments on time and I… Made monthly payments on time and I refused to sign up for auto pay. I told ADT that I wanted to pay my account monthly and that I was not going to give them access to checking account. ADT started making harassing phone calls and so I cancelled my contract with them and told them to come and get their equipment. ADT then charged me $3,000.00 for cancelling my contract. Outrages. I will never do business again with ADT.

No moral compass and terrible customer service I read other bad reviews and I totally agree that this company has no moral compass and horrible customer service. I have called so many times and escalated my complaints and it is a joke. They took advantage of my 88 year old mother who has macular degeneration and not able to execute a contract . I put a security system in my mom’s house and I was told it would be about 600.00 . I did add 3 nest cameras. The installer ended up putting in 21 window contacts and totally oversold my mom. I was doing errands locally and I asked him to call me when he was close to finishing. He never called and just left. The installation came to 2700.00 and my mom did not sign a contract. My copy had a black X under her name . I am my mom’s POA and I told him I needed to go over this. He turned in a contract with a forged signature. I started a fraud process 5 months ago and each time they promise to get to the bottom of this. This is such a despicable company that would take advantage of an elderly person that can’t see and has hearing issues and tries to pretend she could sign a contract . I will not give up because of the principle of it. I just wanted to warn others about these contracts- be careful about the oversell and lack of accountability.

Can't spend hours on phone Had 2 window sensors triggering tamper alerts, or just going off inappropriately over several months. Police called once. Talked to support, set up virtual tech appt (won't send to house anymore, I guess). Virtual tech quickly agreed the sensors seemed faulty, ordered replacements and set up future appt to install and register in system. Helped me remove faulty sensors from system (unregistered them). Box arrives with just one sensor. Tried online chat, who couldn't help, gave me phone number to call, transferred 4 times, finally someone seemed to understand and ordered missing sensor. Box arrives with install kit, no sensor!! Another round of calls, got cut off once, second agent did not understand me at all, tried to help me troubleshoot, despite my telling him I've already had virtual tech appointment, etc. I had to hang up on him, he never got it at all. Now I have a future virtual tech appointment to install and register my one new wireless window sensor in my system, I'm hoping the virtual tech can order the missing sensor, then I'll have to have another virtual appointment to get it registered as well. I've already spent 60 min on the phone just trying to get the missing sensor. Not eager to try again. When I purchased system 19 years ago, promised in house service (which would have solved this in about 30 min weeks ago), but despite increasing fees, I guess that's no longer the policy. It sucks.

Faulty equipment Been having issues with faulty equipment since January. It's been issues with faulty window sensors and now a faulty ring door bell cam. Customer service just think you have all day when you secdule a appointment and they don't up hold there appointment time.