WONDERFUL CUSTOMER SERVICE! Today April 4,2024 I spoke to an ADT tech named Matthew. He was so amazing. We had a service call for our cameras this morning; however, the notifications on my phone was not fixed. So I called ADT and spoke to Matthew. A WONDERFUL KIND RESPECTFUL GENTLEMAN WHO KNEW HIS STUFF. HE DID NOT MISS A BEAT AND MY NOTIFICATIONS ARE RIGHT ON!!! If I could I would give him a million stars. It took him a while but he never got tired of helping me. Thats what you call GREAT CUSTOMER SERVICE! THANK YOU MATTHEW. PENNY MADDOX SMITH SHELBY NC.

ADT Solar had no idea what they were… ADT Solar had no idea what they were doing when they entered the Solar business by purchasing Sunpro Solar. Within 2 years they destroyed the best solar company in the US. And pull out of the solar business leaving customers uniformed as to who to contact for questions and services and having to rely on subcontractors for warranty and repairs with no skin in the game and no sense of urgency to take care of the customer.

ADT specializes in locking you into a plan and forgetting about you. Ever hearse of the term "lock in." it's what keeps companies like ADT in business. They're banking on the fact that when you spend so much to have one of these alarm systems installed, it's very difficult and expensive for you to switch to another provider, which means you'll generally remain a customer, no matter how bad the service is. And as others have noted, it is awful. They recently sent a freelance contractor out to replace the wireless system panel in the basement from 3G to a more up-to-date cell communication method. He botched it and a few days later, all the alarms started going off at once. I called ADT and they said they saw nothing wrong on their end and that they could send someone out in a few weeks to take a look. They could literally hear the alarms blaring in the background (the decibel level was horrific, and I had to go around and rip the wires from the units to silence them). Then I kept getting calls from an ADT system over and over saying that there appeared to be something wrong and to call them. A few weeks later a technician came and acknowledged that the guy had screwed up the installation. They redid it. Then recently I had a problem with one of the smoke detectors and a technician came and said I should order replacement batteries from ADT because I was on the free battery replacement plan. This had been the case for years (25 to be exact). But when I called ADT they said the plan did not cover batteries (which cost $18 apiece -- not exactly cheap). Previously, I had spoken to a customer service agent to set up the appointment, and they too said I was covered under the battery plan. So now two representatives from ADT have said I'm covered and one said I was not. How bad is ADT's computer system that you get such different answers? Also, when I do replace batteries myself, the alarm goes off but I don't hear anything from ADT. They used to call to make sure there wasn't a problem. Now, nothing. This company is horrible.

No moral compass and terrible customer service I read other bad reviews and I totally agree that this company has no moral compass and horrible customer service. I have called so many times and escalated my complaints and it is a joke. They took advantage of my 88 year old mother who has macular degeneration and not able to execute a contract . I put a security system in my mom’s house and I was told it would be about 600.00 . I did add 3 nest cameras. The installer ended up putting in 21 window contacts and totally oversold my mom. I was doing errands locally and I asked him to call me when he was close to finishing. He never called and just left. The installation came to 2700.00 and my mom did not sign a contract. My copy had a black X under her name . I am my mom’s POA and I told him I needed to go over this. He turned in a contract with a forged signature. I started a fraud process 5 months ago and each time they promise to get to the bottom of this. This is such a despicable company that would take advantage of an elderly person that can’t see and has hearing issues and tries to pretend she could sign a contract . I will not give up because of the principle of it. I just wanted to warn others about these contracts- be careful about the oversell and lack of accountability.

Look elsewhere Look elsewhere! ADT adds unnecessary complexity at every opportunity. They have 3 different websites you have to deal with if you get both the alarm system and camera system. Then if you sign-up for the auto monthly payment and ever change your credit card, the system can't handle the change becasue it's two separate bills but it doesn't tell you that (unbelievable). It took me 5 days and a couple calls with their customer service who barely speak English to finally get it all sorted out. With today's technological capabilities this type of account credit card modification should take 1-2 minutes but with ADT it unfortunately takes days and a tremendous amount of frustration. Soooo unnecessary! Wish I had gone elsewhere.