Worst company ever Worst company ever! Bought the most expensive system 11 months ago. Nothing but problems. Multiple service calls and techs coming out (that I get charged for!). We finally turned the system off and it STILL alarms in the middle of the night. Had a house sitter here while on vacation and the system drove her crazy. ADT refuses to give me my money back and pick up their system. Going to refer this to my attorney.

This company is absolutely horrible… This company is absolutely horrible never sign up with them. Their service is impossible to cancel. The phone agents openly lie about their ability to cancel things and claim they need to send you to another department. Then they basically hope you will give up after a couple hours on hold. Their price has increased steadily for the past several years and it is flat out not worth it anymore. When exploring security companies overlook this one and go another you will be doing yourself a bit favor.

Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.

WONDERFUL CUSTOMER SERVICE! Today April 4,2024 I spoke to an ADT tech named Matthew. He was so amazing. We had a service call for our cameras this morning; however, the notifications on my phone was not fixed. So I called ADT and spoke to Matthew. A WONDERFUL KIND RESPECTFUL GENTLEMAN WHO KNEW HIS STUFF. HE DID NOT MISS A BEAT AND MY NOTIFICATIONS ARE RIGHT ON!!! If I could I would give him a million stars. It took him a while but he never got tired of helping me. Thats what you call GREAT CUSTOMER SERVICE! THANK YOU MATTHEW. PENNY MADDOX SMITH SHELBY NC.

Their equipment and service is garbage Their equipment is garbage, customer service not much better. You can’t understand what 1/2 of them are staying and whenever there is an equipment issue, they just pass you off to another associate who also can’t help and so you get passed to someone else and on and on! It’s a joke!