Can't spend hours on phone Had 2 window sensors triggering tamper alerts, or just going off inappropriately over several months. Police called once. Talked to support, set up virtual tech appt (won't send to house anymore, I guess). Virtual tech quickly agreed the sensors seemed faulty, ordered replacements and set up future appt to install and register in system. Helped me remove faulty sensors from system (unregistered them). Box arrives with just one sensor. Tried online chat, who couldn't help, gave me phone number to call, transferred 4 times, finally someone seemed to understand and ordered missing sensor. Box arrives with install kit, no sensor!! Another round of calls, got cut off once, second agent did not understand me at all, tried to help me troubleshoot, despite my telling him I've already had virtual tech appointment, etc. I had to hang up on him, he never got it at all. Now I have a future virtual tech appointment to install and register my one new wireless window sensor in my system, I'm hoping the virtual tech can order the missing sensor, then I'll have to have another virtual appointment to get it registered as well. I've already spent 60 min on the phone just trying to get the missing sensor. Not eager to try again. When I purchased system 19 years ago, promised in house service (which would have solved this in about 30 min weeks ago), but despite increasing fees, I guess that's no longer the policy. It sucks.

Promotion Program Default/No Loyalty to Long Term Customer Good Evening, I'm very disappointed with ADT Company. The company say they have a friend/family referral program that I recommend 2different individuals at 2different times to adt, call to inquire about my $200.00 gift card and in both instances adt defaulted on my gift cards with explanations that should have been given upon asking about the program prior to me making my referrals. Up until October of 2023 I held 4 different accounts with this company, currently 3 and have been with this company over 10yrs. Myquestion now become is this the type of promotion you offer is it real or not??? Also is this the way you treat your long term customers. Just food for thought 🤔

ADT is a terrible company ADT is a terrible company, my cameras never worked, I was paying a lot money just for alarm on my front door. Every time I was calling to see if someone can fix it they told me I have to pay $180 for the services and I have to buy another cameras or monitor. I canceled my membership more than 2 months before the expiration and they didn’t want canceled and continued charging me. I finally got rid of that but they still charge me $34.99 because they told me was not enough the time to cancel it. I’m not recommend this company to nobody because the only thing they are doing is charging more and more money. “Money Hungry “

Absolutely frustrating experience Absolutely frustrating experience! I'm currently paying for service and a panel that I don't actually have. Someone broke into my building and smashed the panel TWICE. The first time, I replaced the panel. The idea of shelling out more money for a second replacement seems like an unfair option. ADT's refusal to either cancel my contract or provide a replacement leaves me locked into a five-year agreement for a service I can't utilize. Their proposed solution? Pay $1900 to terminate the contract.

ADT is awful when it comes to Costumer Service They are unbelievably slow and inefficient. Spend hours over the phone and all they could do was passing me from one department to another. It’s like they hired the least knowledgeable people with least experience and asked them to answer the phones. Their system definitely is inefficient and not working. Their security system might be good, but horrible costumer service experience I had. Even talked to several account managers and they also were the same, passing the hot potato to the next person.